8 Companies with Exceptional Customer Service + Helpful Tips
Help Scout
AUGUST 22, 2023
Learn what exceptional customer service is, how to deliver it at your company, and browse a list of the 8 best customer service companies. Read the full article
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Guest Post: Exceptional Customer Service Doesn’t Start Where You Think
ShepHyken
NOVEMBER 12, 2021
Christan Hiscock is the CEO and co-founder of Kardia Financial Group , an organization that believes that the financial services industry should not be solely focused on dollars, but on helping people truly get to the heart of their financial goals. Where Customer Service Really Starts. The Hidden Segment in Customer Service.
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The Impact of Exceptional Customer Service on the Success of Futures Market Traders
CSM Magazine
OCTOBER 12, 2023
However, one often underestimated factor can be a game-changer: exceptional customer service. When people think of customer service, they typically picture helpful voices on the other end of a phone line or friendly faces at a retail store. Excellent customer service provides quick solutions with minimal delays.
Guest Post: Unlock the Secret to Exceptional Customer Service Productivity
ShepHyken
MAY 4, 2023
This week, we feature an article by Clive Hanks from TextExpander , a communication and efficiency tool that helps individuals and companies become more productive. In today’s digital world, customer service productivity is more important than ever. What is customer service productivity?
Ten Ways Peer-To-Peer Lending Companies Can Provide Exceptional Customer Service
CSM Magazine
MAY 19, 2023
As a peer-to-peer lending company, you want your platform to stand out from the rest, and one way to achieve this is by delivering exceptional customer service. This article explores the various ways that peer-to-peer lending companies can provide a great customer service experience.
5 Habits of Exceptional Customer Service Managers
CSM Magazine
AUGUST 7, 2020
What separates great customer service managers from others with similar training? The best customer service managers (CSMs) are masters at multitasking. They perform administrative duties, demonstrate efficient management skills, and manage teams of customer support representatives. Customers are always first.
Empowering Retail Staff: Training for Exceptional Customer Service
CSM Magazine
OCTOBER 25, 2023
Key Components of Effective Customer Service Training The human interaction that a retail store can offer is a huge advantage. An empowered and well-trained retail staff team is key to an unparalleled shopping experience. This – in turn – is key to keeping ahead of the competition.
5 Top Customer Service Articles of the Week 10-4-2021
ShepHyken
OCTOBER 4, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 7 Techniques That Are Key to Customer Retention Today by John Hall. Is good service more than solving a customer’s issue?
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Top 5 Customer Service & CX Articles for Week of October 2, 2023
ShepHyken
OCTOBER 1, 2023
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: For those in the customer support world, this article is for you. There is nothing wrong with that!
AI in the Workplace: Transforming Customer and Employee Experience
eglobalis
OCTOBER 30, 2024
This article explores how AI is reshaping the employee experience and its subsequent impact on customer experience. A satisfied and engaged workforce translates to better customer interactions, as happy employees are more likely to provide excellent customer service and foster positive customer relationships.
Top 5 Customer Service & CX Articles for Week of November 20, 2023
ShepHyken
NOVEMBER 19, 2023
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: The obvious way to track customer satisfaction is by asking the customer for feedback.
10 Ways a VPN Can Help Your Team Deliver Exceptional Customer Service
CSM Magazine
AUGUST 8, 2022
Giving good customer service is essential for any business. Customers are the lifeblood of any company, and if they are unhappy, it can be difficult to turn things around. In this article, we will discuss how using a VPN can help your team deliver exceptional customer service.
Top 7 Customer Service Tips for Loan Providers
CSM Magazine
NOVEMBER 17, 2024
This is where exemplary customer service makes all the difference. Here are some insightful tips to help you become a leader of customer service in the loan industry. Give your customer service representatives the tools and autonomy they need to solve problems efficiently.
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5 Top Customer Service Articles For the Week of August 31, 2020
ShepHyken
AUGUST 31, 2020
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How to Prevent Customer Churn with Retention Marketing by Lauren Pope. I’ve read a lot of articles about this.
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5 Top Customer Service Articles of the Week 10-11-2021
ShepHyken
OCTOBER 11, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 4 Ways to Level Up Your Customer Service in 2021 by Reuben Yonatan. My Comment: Is customer service getting better?
How an Automated Mailroom Keeps Customer Service on Track
CSM Magazine
OCTOBER 29, 2024
Efficient mailroom management is more crucial than ever for businesses that prioritize exceptional customer service. Let’s explore how automated mailroom solutions are transforming customer service excellence. Automate Notifications Customers expect timely updates about their correspondence.
15 Ways Translation Services Can Help Deliver Exceptional Customer Service
CSM Magazine
OCTOBER 18, 2022
A customer’s preference for their native language is often a deciding factor in whether or not they will do business with a company. In today’s global economy, it is more important than ever for businesses to offer customer service in multiple languages. Make deeper customer relationships.
5 Steps to Delivering Exceptional Customer Service While Working from Home
Oracle
AUGUST 26, 2020
So, when it comes to empowering your service team to WFH, make sure they are armed with the right tools to get the information they need—such as a robust and updated knowledge base. Develop checklists and articles that explain how agents can answer their own questions while working remotely.
5 Top Customer Service Articles For the Week of February 24, 2020
ShepHyken
FEBRUARY 24, 2020
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer service drives loyalty for Amazon-owned Zappos by Tabitha Cassidy. Follow on Twitter: @Hyken.
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Personalization in customer service – What is it and how to deliver it
Comm100
AUGUST 1, 2023
Personalization in customer service – What is it and how to deliver it 71% of consumers expect companies to deliver personalized interactions, according to the latest McKinsey & Co. In today’s digital world, delivering exceptional customer service is paramount to gaining a competitive edge.
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Writing Excellent Customer Service Emails: Tips & Templates
Help Scout
FEBRUARY 25, 2022
Here are the best tips, tricks, and templates to use to improve your team’s processes for writing exceptional customer service emails. Read the full article
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Winning Customer Service: How Online Casinos Can Enhance Player Experience
CSM Magazine
OCTOBER 29, 2024
Today, exceptional customer service has become a crucial factor in attracting and retaining players. In this article, we’ll explore key strategies that online casinos can implement to enhance the player experience through outstanding customer service. Key Strategies for Winning Customer Service 1.
Enhancing Customer Service With Personalized Corporate Recognition Strategies
CSM Magazine
OCTOBER 22, 2024
In today’s competitive environment, exceptional customer service is paramount. Personalization in corporate recognition not only boosts employee morale but also enhances the customer experience. Discover the strategies that can transform your customer service operations.
How to Develop Good Rapport in Customer Service
CSM Magazine
MARCH 26, 2024
Building strong rapport with customers is crucial for any business, as it promotes loyalty and satisfaction, and can be a differentiating factor in today’s competitive market. An example of a company known for having excellent rapport with its customers is Apple.
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From In-Person to Digital: Can All Customer Service Thrive Online?
CSM Magazine
OCTOBER 4, 2024
Exceptional customer service has historically been linked with high levels of human interaction. The more frequent dealings with a person, in real life or over the phone, the higher the perception of great service. Saas (Software as a Service) is a key player in this shift, having grown out of the online era.
Customer Service Call Centers
NobelBiz
JUNE 4, 2024
Customer service is the backbone of any successful call center. It’s the first point of contact between a business and its customers, making it a critical component in shaping the customer experience. What is a Customer Service Call Center?
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5 Top Customer Service Articles for the Week of January 7, 2018
ShepHyken
JANUARY 7, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. It’s convenient and predictable, and customers love it. Here are my top five picks from last week.
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Guest Post: AI-Driven Customer Service: Balancing Employee Well-being and Customer Satisfaction
ShepHyken
AUGUST 18, 2023
This week, we feature an article by Koichumanov Erkinbek, Product Marketing Manager at Intelogos , an employee well-being and AI performance management platform. He writes about how AI technologies support customer satisfaction and employee well-being.
10 Tips for a Better Customer Service Experience in Telesales
CSM Magazine
OCTOBER 30, 2024
In today’s competitive market, providing exceptional customer service over the phone is more important than ever. Telesales representatives are often the first point of contact between a company and its customers, making it crucial to leave a positive impression.
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10 great customer service examples to learn from
Happy or Not
NOVEMBER 13, 2024
Exceptional customer service goes beyond simply addressing customer inquiries—it involves anticipating needs, personalizing customer interactions, and delighting customers at every touchpoint. Within six months, JACK & JONES saw a significant improvement, with customer satisfaction scores rising by 35%.
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Furnace Repair Customer Service Standards Homeowners Should Know
CSM Magazine
NOVEMBER 5, 2024
Whether you’re working for a heating, ventilation, and air conditioning (HVAC) company or hiring one for your business, it’s important to understand how customer service in furnace repair works. They must be talented at providing top-notch HVAC services. If there are leaks or holes in your ductwork, you should get them sealed.
20 Fun Games for Customer Service Week 2024
CSM Magazine
OCTOBER 8, 2024
Customer Service Week is a dedicated time to honor and celebrate the invaluable contributions of customer service professionals who are at the heart of every successful business. Here are our top 20 fun games for an unforgettable customer service week 2024! Games for Team Building and Engagement 1.
The Importance of Customer Service in Business Success
CSM Magazine
FEBRUARY 24, 2023
Customer service is a vital component of any successful business. The way a business deals with its customers can determine whether it thrives or fails. Providing exceptional customer service is critical in building long-term relationships with customers and gaining their loyalty.
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How Does Color Psychology Impact Customer Service?
CSM Magazine
MAY 27, 2024
Did you know that the colors used in your customer service environment can significantly impact how customers perceive and interact with your brand? So much so, that 80% of consumers believe that color increases brand perception during the customer experience.
Revolutionizing Customer Service: The Power of Automation
Team Support
JANUARY 22, 2024
In this blog, we will delve into the intricacies of automation, exploring its benefits, applications, and the core components that drive effective customer service automation. In the realm of customer service, it involves streamlining processes, reducing manual effort, and leveraging tools to enhance operational efficiency.
The Heartbeat of a Customer-Centric Organization – Part 1
ECXO
JULY 23, 2024
The Heartbeat of a Customer-Centric Organization – Part 1 I’ve split this article on leadership into two parts because, you know, attention spans these days are pretty short! It is clear that the customer is king, right? Companies are realizing the importance of leadership styles that focus on the customer.
Leveraging Customer Service Survey Questions to Boost Your Support Strategy
Retently
MARCH 18, 2024
Through carefully crafted service survey questions, businesses can glean insights into customer sentiment, measure the impact of their customer service team, and understand the shades of customer satisfaction and loyalty. Whether through a simple “How satisfied were you with our service?”
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How Cloud Solutions Revolutionize Customer Service Operations
CSM Magazine
AUGUST 16, 2024
These days, customers have sky-high expectations, and a single bad experience can send them running to competitors. That’s where exceptional customer service can be truly beneficial. But delivering top-notch customer service isn’t a walk in the park.
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The Importance of Specialized Customer Service
CSM Magazine
MAY 23, 2023
In today’s competitive business environment, providing excellent customer service is crucial for any company’s success. However, not all customers have exact needs or expectations regarding service. But what exactly is specialized customer service?
8 Secrets to Improving Customer Service in the Insurance Industry with Outsourcing
Magellan Solutions
APRIL 19, 2023
8 Secrets to Improving Customer Service in the Insurance Industry with Outsourcing If customers do not get satisfactory service, they easily switch to other competitors. In order to keep up with the changing needs, improving customer service in insurance is one of the top priorities of businesses.
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How to Provide Exceptional Automotive Customer Service
CSM Magazine
JULY 1, 2024
Whether you run a dealership or an auto repair shop, the way you treat your customers directly impacts your reputation and success. Here’s our guide on how to deliver exceptional automotive customer service. Implement these strategies and watch your customer satisfaction soar!
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4 Steps to Give Exceptional Customer Service
CSM Magazine
DECEMBER 8, 2015
From full and properly stocked shelves, to offering a friendly smile, or guiding a customer to a sought after product, the way you treat your customers will determine whether they return, or move on to the competition. These guidelines work whether you are dealing with a customer for the first time or whether it is a repeat visit.
How to Prepare for a Customer Service Manager Position and Showcase Your Key Skills
CSM Magazine
AUGUST 23, 2024
You’re eyeing that customer service manager position, understanding that it takes more than just managing grievances to effectively lead a group, make tactical choices, and increase client satisfaction. What Are Essential Customer Service Manager Skills? Align your customer service strategy with these.
Building Customer Loyalty Through Strategic Distribution
ECXO
NOVEMBER 11, 2024
Building Customer Loyalty Through Strategic Distribution Initial assumption: If you have read my previous articles, you know that I defend the concept of H2H business relationships, but I am using the term B2B in this article to specify a route-to-market strategy.
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