ShepHyken

OCTOBER 4, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 7 Techniques That Are Key to Customer Retention Today by John Hall. This is a very robust article, with lots of great content.

Customer Service 103

Customer Service Infographics Tips Customer Retention 103

ShepHyken

JANUARY 7, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. It’s convenient and predictable, and customers love it. Here are my top five picks from last week.

Customer Service 105

Customer Service Contact Center Tips Chatbots 105

CSM Magazine

AUGUST 7, 2020

Customer service skills may be similar from job to job, but managers with these 5 habits excel at motivating, communicating and coaching their teams. They separate ordinary from extraordinary customer service managers. They both deliver customer service and address issues.

Exceptional Customer Service 59

Exceptional Customer Service Customer Service Management Rewards Programs 59

ShepHyken

FEBRUARY 24, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer service drives loyalty for Amazon-owned Zappos by Tabitha Cassidy. Follow on Twitter: @Hyken.

Customer Service 82

Customer Service Exceptional Customer Service Retail Ecommerce 82

Calabrio

MARCH 25, 2025

This article delves into how to evaluate call center agent performance effectively, outlining key call center agent metrics and exploring innovative new techniquesas well as too-often-overlooked onesto elevate your team’s success. Engaged agents are more likely to deliver exceptional customer service, leading to improved CSAT and FCR.

Call Center 130

Call Center Measurement Self Service How To 130

CSM Magazine

OCTOBER 12, 2023

However, one often underestimated factor can be a game-changer: exceptional customer service. When people think of customer service, they typically picture helpful voices on the other end of a phone line or friendly faces at a retail store. Exceptional customer service reduces these risks.

Exceptional Customer Service 52

Exceptional Customer Service Customer Service Marketing Retail 52

eglobalis

JUNE 27, 2024

Training and Development Programs: Siemens invests in training programs to build a customer-centric culture. Employees are equipped with the necessary skills and knowledge to deliver exceptional customer service, fostering a unified approach across all regions. Article authored by Ricardo Saltz Gulko.

Strategy 453

Strategy Customer Experience Net Promoter Score Customer Centricity 453

Kayako

MAY 18, 2017

When customer service is like that, you don’t think about excessive effort, and endless back and forth communications. When we’re looking to get help online, we typically check their knowledge base, and find some helpful articles – that almost solve our issue. Creating moments of truth in the customer support journey.

Loyalty 224

Loyalty Customer Journeys Study Tips 224

ECXO

JULY 29, 2024

Training and Development Programs : ABB invests in training programs to build a customer-centric culture. Employees are equipped with the necessary skills and knowledge to deliver exceptional customer service, fostering a unified approach across all regions. Article authored by Ricardo Saltz Gulko.

Strategy 380

Strategy Customer Experience Net Promoter Score Effort Score 380

ShepHyken

MAY 4, 2023

This week, we feature an article by Clive Hanks from TextExpander , a communication and efficiency tool that helps individuals and companies become more productive. In today’s digital world, customer service productivity is more important than ever.

Exceptional Customer Service 62

Exceptional Customer Service Self Service Customer Service Net Promoter Score 62

ECXO

OCTOBER 7, 2024

Whether it’s harnessing the power of data analytics for deeper insights or implementing cutting-edge technologies to elevate interactions, your role is to redefine what exceptional customer service means. You inspire your team to embrace a customer-centric mindset, equipping them with the tools and knowledge to excel.

Customer Experience 373

Customer Experience Customer Journeys Exercises Customer Centricity 373

ShepHyken

NOVEMBER 22, 2019

This week we feature an article by Robert Occanyan who shares what successful customer support teams are doing to deliver an exceptional customer experience. . Here’s an important fact that customer support teams should always remember—people are more likely to remember negative experiences over positive ones.

Exceptional Customer Service 148

Exceptional Customer Service Multi-Channel Communication Customer Care 148

CSM Magazine

OCTOBER 29, 2024

Today, exceptional customer service has become a crucial factor in attracting and retaining players. In this article, we’ll explore key strategies that online casinos can implement to enhance the player experience through outstanding customer service.

Customer Service 52

Customer Service Customer Experience Exceptional Customer Service Social Media 52

The DiJulius Group

MARCH 6, 2025

He emphasizes the importance of maintaining a positive employee mindset, the challenges faced by the younger workforce, and the significance of service aptitude in delivering exceptional customer service. Read Full Article The post 194: Current CX and EX Happenings appeared first on The DiJulius Group.

Exceptional Customer Service 52

Exceptional Customer Service Employee Engagement Groups Engagement 52

ECXO

MARCH 15, 2024

The 7 Sins of Customer Experience If you fancy watching a quick video summary of this article, click the link below and enjoy: The 7 Sins of CX Are you ready to discover some awesome strategies that can help you take your customers’ experience to the next level?

Customer Experience 290

Customer Experience Net Promoter Score Customer Satisfaction Innovation 290

ShepHyken

OCTOBER 11, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 4 Ways to Level Up Your Customer Service in 2021 by Reuben Yonatan. My Comment: Is customer service getting better?

Customer Service 77

Customer Service Hospitality Rewards Programs Self Service 77

CSM Magazine

OCTOBER 29, 2024

Efficient mailroom management is more crucial than ever for businesses that prioritize exceptional customer service. Let’s explore how automated mailroom solutions are transforming customer service excellence.

Customer Service 52

Customer Service Multi-Channel Self Service Exceptional Customer Service 52

Help Scout

FEBRUARY 25, 2022

Here are the best tips, tricks, and templates to use to improve your team’s processes for writing exceptional customer service emails. Read the full article

Tips 111

Tips Customer Service Exceptional Customer Service Customers 111

CSM Magazine

MAY 19, 2023

As a peer-to-peer lending company, you want your platform to stand out from the rest, and one way to achieve this is by delivering exceptional customer service. This article explores the various ways that peer-to-peer lending companies can provide a great customer service experience.

Exceptional Customer Service 52

Exceptional Customer Service Company Customer Service Knowledge Base 52

CSM Magazine

DECEMBER 3, 2024

In today’s fast-paced world, delivering exceptional customer service requires more than just a great team. The platform’s rich ecosystem of integrations offers endless opportunities to optimize workflows and delight customers. Answer Bot: AI-Powered Instant Help In the era of AI, customers expect instant solutions.

Customer Experience 52

Customer Experience Video Exceptional Customer Service Omni-Channel 52

ShepHyken

MAY 30, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Yet 44% of companies say they’re more keenly focused on customer acquisition and just 16% on retention.

Customer Service 14

Customer Service Rewards Programs Poor Customer Service Self Service 14

ShepHyken

OCTOBER 17, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Enough Already With Customer Feedback. However, there is a more important number, and that is the future sales of the customer.

Customer Service 14

Customer Service Self Service Exceptional Customer Service Chatbots 14

ECXO

JULY 23, 2024

The Heartbeat of a Customer-Centric Organization – Part 1 I’ve split this article on leadership into two parts because, you know, attention spans these days are pretty short! It is clear that the customer is king, right? Companies are realizing the importance of leadership styles that focus on the customer.

Customer Centricity 156

Customer Centricity Leadership Exceptional Customer Service Culture 156

ShepHyken

OCTOBER 1, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: For those in the customer support world, this article is for you. There is nothing wrong with that!

Customer Service 70

Customer Service Contact Center Average Handle Time Customer Service Strategies 70

ShepHyken

APRIL 24, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. My Comment: Want to learn from some of the masters of customer service? 2017 Customer Service Expectations Survey by Gladly.

Customer Service 69

Customer Service Customer Service Training Loyalty Hotels 69

Vonage

APRIL 25, 2017

Key learning point for customer service skills. His passion for preparation and delivery of exceptional customer service skills are two ways Harvey works to achieve this goal. How much time and effort would you invest to prepare, serve and delight your customers, partners and staff? Your Service.

Customer Service 145

Customer Service Exceptional Customer Service Culture Contact Center 145

CSM Magazine

DECEMBER 8, 2015

From full and properly stocked shelves, to offering a friendly smile, or guiding a customer to a sought after product, the way you treat your customers will determine whether they return, or move on to the competition. These guidelines work whether you are dealing with a customer for the first time or whether it is a repeat visit.

Exceptional Customer Service 40

Exceptional Customer Service Customer Service Guidelines Customers 40

Comm100

AUGUST 1, 2023

Personalization in customer service – What is it and how to deliver it 71% of consumers expect companies to deliver personalized interactions, according to the latest McKinsey & Co. In today’s digital world, delivering exceptional customer service is paramount to gaining a competitive edge.

Customer Service 231

Customer Service How To Omni-Channel Video 231

CSM Magazine

DECEMBER 10, 2024

As the market becomes increasingly competitive, offering exceptional customer service has never been more crucial for cryptocurrency companies. Effective customer support helps build trust, ensure smooth transactions, and foster customer loyalty, making it a key differentiator in the crowded marketplace.

Self Service 52

Self Service Customer Service Multi-Channel Exceptional Customer Service 52

CSM Magazine

AUGUST 8, 2022

Giving good customer service is essential for any business. Customers are the lifeblood of any company, and if they are unhappy, it can be difficult to turn things around. In this article, we will discuss how using a VPN can help your team deliver exceptional customer service.

Exceptional Customer Service 52

Exceptional Customer Service Customer Service Customer Service Representative Connections 52

CSM Magazine

FEBRUARY 12, 2025

Add new offerings based on customer needs, such as eco-friendly packing solutions. Happy customers who feel heard are more likely to recommend your services. Ultimately, investing in stellar customer service benefits both the business and the customer alike.

Customer Service 52

Customer Service Company Transportation Exceptional Customer Service 52

ECXO

APRIL 10, 2024

In the context of customer experience, ‘tunneling’ could represent the ability of a business to reach customers in unexpected ways or overcome potential barriers to customer satisfaction. So, gear up to embrace the power of quantum physics, and take your customer experience to a whole new level!

Connections 334

Connections Customer Experience Social Media Analysis 334

ShepHyken

NOVEMBER 19, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: The obvious way to track customer satisfaction is by asking the customer for feedback.

Customer Service 64

Customer Service Chatbots Trends Customer Satisfaction 64

CSM Magazine

MARCH 28, 2025

In this article, we look at what companies learn from casinos customer services offering and the different ways they use these techniques to attract and retain users. Employees are trained to provide attentive service thats friendly and have positive interactions with customers. Read on to find out more!

Company 52

Company Customer Service Hospitality Exceptional Customer Service 52

CSM Magazine

OCTOBER 21, 2024

The country’s combination of cost-effectiveness, a skilled workforce, and technological adoption has made it a go-to destination for companies seeking to enhance their customer support operations. This article explores how the Philippines is leading the way in customer experience innovation.

Innovation 52

Innovation Customer Experience Omni-Channel Social Media 52

BlueOcean

AUGUST 15, 2017

A buyer is looking for a partner who can deliver cost savings, improved profitability, and lower risk, not to mention exceptional customer service. Related Article: Three Secrets to Implementing an Outsourced Customer Service Program. Related Article: Can You Train Contact Center Agents in Empathy?

Contact Center 0

Contact Center Customer Service Call Center Training 0

CSM Magazine

OCTOBER 25, 2023

As a result, physical retailers must offer something truly special to entice and retain customers. The “brick and mortar” retail sector operates in a challenging environment, especially as many in-store workers are likely craving remote work opportunities.

Exceptional Customer Service 52

Exceptional Customer Service Retail Training Customer Service 52