Kayako
MAY 13, 2022
In fact, 79% of US consumers say they have used a self-service portal for customer service, and 88% of customers expect companies to have self-service options. 65% use self-service channels because they like the convenience and don’t want to talk to agents or wait on hold to do simple routine tasks.
GetFeedback
MARCH 18, 2019
When done right, self-service support material help your customers complete tasks on their own. But for self-service support resource to work, they need to be easy to read and understand. Today, I’m sharing 5 copywriting tips for writing self-service support material. Write for easy reading comprehension.
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CSM Magazine
APRIL 10, 2025
Personalized self-service has quickly become a necessity for businesses in an era where convenience and efficiency are non-negotiable for customers. But how can businesses, particularly retailers, deliver seamless, personalized self-service across various channels without compromising user satisfaction?
ECXO
NOVEMBER 26, 2024
Unicorns Dependency in CX – Here Is How You Avoid This “Trap” If you’re plugged into the business world, you’ve likely heard the term “unicorn” tossed around in meetings, LinkedIn posts, or business articles. This reduces the need for exceptional sales staff to convince customers and provides a unique, self-service experience.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
GetFeedback
MARCH 18, 2019
When done right, self-service support material help your customers complete tasks on their own.
Win the Customer
JANUARY 9, 2025
This is where customer self-service comes in. AI plays a crucial role in enabling effective customer self-service. Here’s how product managers can use AI to build products that drive customer self-service: 1.
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