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Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
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Performance/Analytics: Used for monitoring website traffic and interactions
The abandoned call rate is a Key Performance Indicator of customer contact center quality that can be applied to both inbound and outbound campaigns. For inbound campaigns, it reflects the proportion of calls presented where the caller abandons the call due to excessive waitingtime or a discouraging IVR.
The call is routed to customer support if the needs relate to a complaint about a previously purchased product. Mistake 2: Keep your client waiting on the line “All our agents on the line. Your anticipated waittime is 10 minutes “. The callback option offers many benefits that enables workflow to perform at its best.
As a result, the file shared with the client with the incoming call number will appear immediately in the agent’s CRM display, ensuring customized and high-quality customer service while also avoiding waitingtime. Call origin: Automaticcallback and directory sharing are additional features of the CTI system.
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