Remove Automotive Remove Brands Remove Loyalty
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Automotive Reputation Management: Win with Digital and Drive Customer Acquisition

InMoment XI

A well-crafted automotive reputation management strategy is essential for any auto brand looking to build trust, foster customer loyalty, and thrive in a competitive market environment. brands must recognize that the ability to manage their digital channels and digital reputation is a crucial success factor.

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Driving the Future: Integrated CX in Automotive Customer Journeys

InMoment XI

The automotive industry is in the midst of a huge transformation. Automotive brands need to understand customers’ needs and preferences, and then adapt accordingly, to deliver outstanding experiences that win and retain customers. It’s driven, in part, by product innovation. Data is foundational to achieving these goals.

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The Hidden Flaws in Toyota’s German Dealerships CX: What Happened to Accountability?

eglobalis

Introduction: Toyota and its enhanced brand Lexus have long been recognized as global leaders in the automotive industry, not just for their reliable vehicles but also for their commitment to customer satisfaction and accountability. This erodes trust between the brand and the customer.

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Customer Loyalty: Experiences that Increase Retention

InMoment XI

In fact, 64% of loyal customers are more likely to purchase frequently, and 31% are willing to spend more to stay with their brand of choice. Since customers have so many businesses competing for their attention, investing in customer loyalty can give you a major competitive edge. What Is Customer Loyalty?

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How to improve CX in the automotive industry

Alida

At the 13 th annual Automotive CX Summit, executives from OEMs, dealers, and finance providers shared their perspective on how the industry can work together to meaningfully transform the vehicle buying and ownership experience for the better. Reinvent the brand-customer relationship. – Reclaiming the customer conversation.

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Video: Stephan Thun on whether discounting kills loyalty

InMoment XI

Is discounting killing loyalty? In this short video, Stephan Thun, CEO of MaritzCX EMEA, on what retailers might learn from automotive brands in terms of delivering a relevant and consistent experience. You can watch it below. Look out next week for the final interview in the series when Stephan shares more thoughts on.

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Stephan Thun on whether discounting kills loyalty

InMoment XI

Is discounting killing loyalty? In this short video, Stephan Thun, CEO of MaritzCX EMEA, on what retailers might learn from automotive brands in terms of delivering a relevant and consistent experience. You can watch it below. Look out next week for the final interview in the series when Stephan shares more thoughts on.

Loyalty 150