Contact center workforce 101: IVR vs. chatbots vs. agents
Think Customers
JANUARY 18, 2022
The same is true for a call that begins with an interactive voice response (IVR) system. An IVR is an automated phone system technology that allows incoming callers to access information via a selected prompt of prerecorded messages without having to speak to an associate. What is a chatbot? What is an IVR? The best fit.
Let's personalize your content