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6 Top Chatbot Examples: AI Customer Service Bots in Action

Comm100

If you’re here because you’re trying to figure out what a customer service chatbot is capable of and how it can help your customers and company grow, you’ve come to the right place. Let’s explore the top 6 chatbot examples of 2020. A Chatbot to Help Mortgage Applications . Industry: Banking and finance.

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[Experience Action Podcast] CX Pulse Check – July 2024

Experience Investigators by 360Connext

We unravel how customer success principles are reshaping B2C and B2B industries on this special CX Pulse Check edition of the Experience Action Podcast, with Jeannie Walters and special co-host David Sakamoto. Curious about how AI can elevate customer engagement and productivity?

Fashion 284
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AI Chatbots: The Dream vs. The Reality (Pt. 1 – Delight)

Comm100

The concept of “artificial intelligence” often gets invoked as a buzzword by enthusiastic tech theorists or marketers, but in this series, I’ll show you how AI chatbots are used right now by real companies with real business objectives. So what could your AI Chatbot do for you? A: Probably not–but does that matter?

Chatbots 102
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Self-service, AI Chatbots, Knowledge Management – How to Evaluate their ROI

Inbenta

Determining the return on investment of self-service in general is a tricky exercise and it can often be easier to do the maths on a specific tool such as conversational chatbots or Knowledge Management. How to calculate an AI chatbot’s ROI. Chatbots return on investment calculation. Identify eligible queries.

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Ramping-up Your Digital CX Strategy: Adaptation of Omni Channel and Conversational Support

Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author

Whether via chat bot, email, or social media, every customer should have the same opportunity to resolve their queries. With the numerous changes in the market, it is critical that your CX strategy can evolve and better support your customers regardless of where they are in their journey.

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Amplify Customer Experience in Retail with Conversational AI

Lumoa

Typically, you would see this in the form of a ‘Live Chat’ pop-up that provides automated responses to customer queries. To go further, modern chatbots are now pre-empting the moments when customers require their assistance. In turn, the virtual agent may respond with talk-back capability, allowing seamless B2C interaction.

Retail 208
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Part 2: Taking “On-hold” Out of B2B Customer Support

Team Support

First we have to ask ourselves whether to use an automated chat bot. The argument can be made that if you have the right B2B customer support software solution, the chat bot is not a good idea. For another, most bots sit independent of a support solution, meaning data can’t be shared between the bot and the software.