Comm100

JUNE 30, 2016

According to research conducted in 2015 by Aspect Cloud Solutions , 76% of respondents see “customer service as a ‘true test’ of how much a company values them.” ” And customer service training is vital to maintaining excellent customer relations. Image source: ALISON.

Customer Service Training 150

Customer Service Training Course Training Customer Service 150

Magellan Solutions

MAY 3, 2022

To resolve this concern, many businesses opt to call center outsourcing — the process of subcontracting customer care services , sales/telemarketing functions , and market research to a service vendor. The patterns and needs of customers dictate the direction of the market. Bank of America. Bank of America.

Call Center 81

Call Center Company Telecommunications Banking 81

Magellan Solutions

MAY 6, 2020

To resolve this concern, many businesses opt to call center outsourcing — the process of subcontracting customer care services , sales/telemarketing functions , and market research to a service vendor. The patterns and needs of customers dictate the direction of the market. Bank of America. Bank of America.

Call Center 52

Call Center Company Telecommunications Banking 52

Win the Customer

NOVEMBER 14, 2016

Remember when customers were limited to using the telephone if they wanted to contact businesses? These days, there are multiple digital channels for customers to choose from; everything from email, live chat and of course, social media. Takeaway: Want to grow your business without breaking the bank?

Social Media 52

Social Media Customer Service Multi-Channel Airlines 52

Michel Falcon Experience

JANUARY 3, 2020

Your business vendors like uniform and seafood suppliers and bank and insurance representatives. Often, companies only provide customer service training for their frontline employees like customer care professionals and sales team members. Your investors The media The government.

Customer Service 99

Customer Service Strategy Culture Call Center 99

Storyminers

JULY 6, 2020

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130