GetFeedback

APRIL 17, 2019

The tools capable of handling the reasons why customers don’t contact customer service are usually found in the CRM market. Now, we show how CRM-based platforms eliminate the above reasons and go deeper into delivering customer service. Still, having all this in common, they do offer unique features.

Self Service 255

Self Service Customer Service Multi-Channel CRM 255

BirdEye

NOVEMBER 20, 2023

When looking for the best referral marketing software, there’re a few key qualities to keep in mind: Seamless integration: The software should easily work with your existing tools, like your CRM or email platform. Referral Rock Referral Rock integrates seamlessly with a range of marketing tools and CRM systems.

Software 64

Software Marketing Multi-Channel e-support 64

Currency Alliance

JUNE 19, 2019

Gamification and personalization have come on leaps and bounds in loyalty to supplement points and rewards. Because their ‘Picture your next destination’ gamified experience was integrated with their CRM, they successfully attracted over 130,000 new users in only 6 weeks. The newspaper won ‘Best Use of CRM’. Kudos to them.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

Magellan Solutions

MARCH 3, 2021

Sectors that mostly outsource include: Banking, Financial Services, and Insurance (BFSI). Sectors where CRM is a core service include: BFSI. For CRM, there is a clear spike in the use of Artificial Intelligence (AI), chatbots and deep learning. Hong Kong Shanghai Bank. Gamification. Thus improving core processes.

Telecommunications 52

Telecommunications Call Center Healthcare Government 52

SurveySensum

JULY 14, 2020

She has an accumulative experience of 16 years in the Audit and Banking industry. Previously she has worked in senior roles at Citi, Royal Bank of Scotland, ABN AMRO Bank, and EY and now she is heading Customer Experience at CIMB Niaga. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Kustomer

JULY 8, 2021

And anybody that’s been on premises and is connected their CRM or customer information system to their contact center, knows that you own that integration, regardless of who did that work when it breaks, it’s, you’re the one that’s responsible for that breakage. That helps a ton. Prebuilt, it’s important.

Contact Center 98

Contact Center Self Service Consumers Examples 98

Magellan Solutions

JULY 12, 2021

Gamification is a term that refers to the addition of major gaming features to regular activities. . At Magellan Solutions, we combine technology such as ACD, CRM, and IVR with agent skills. We believe that progress shouldn’t break your bank, so our services remain flexible and competitive. Rewards program.

Call Center 52

Call Center Industry Contact Center Study 52