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Customer Experience in Banking: A Guide to Improve Trust & Satisfaction

InMoment XI

It’s no longer enough for banks and credit unions to simply provide financial services. Customers expect to walk into a branch and want to immediately feel valued. Needless to say, providing a memorable customer experience in banking should be a top priority for all financial institutions.

Banking 195
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The Future of Customer Experience in Banking in 2023

Lumoa

By now, the importance of delivering a superb customer experience in banking is crystal clear. It’s estimated that financial brands that deliver a better customer experience (CX) receive twice as many recommendations. Plus, their customers are also two times more likely to try new products or services. .

Banking 221
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Are tech companies the biggest threat for traditional banks?

CloudCherry

For quite a while, banks were eyeing fintech startups as their main foes. They invested in technology to compete with these startups and to improve customer experience in banking. There seems to be a bigger threat to banks coming from a different direction, namely tech companies.

Banking 220
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Tech Outages and Customer Feedback: How a Leading Bank Leveraged InMoment’s Platform

InMoment XI

Did you know that 77% of customers expect to interact with someone immediately when they contact a company during a crisis? The Significance of Real-Time Feedback During Outages When a tech outage hits, customers immediately feel the impact. Real-time feedback during these moments is more important than ever before.

Banking 195
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Banking Trends That Are Going to Define 2018

CloudCherry

The retail banking industry has been dealing with massive upheaval for a while now, and things will continue in the same vein come 2018. Technological advancements continue to drive the disruption of the industry. Furthermore, consumers are beginning to trust these firms more and more, often to the detriment of traditional banks.

Banking 170
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Live Chat Benchmark Data & Best Practices for Financial Services & Banking

Comm100

Today’s customer service expectations cross over industries. If a consumer has a positive experience in one industry, they’ll expect it in another. Many clients now prefer to use this technology rather than visiting a branch, or even calling in. In fact, 79% of clients now prefer customer support through online chat.

Banking 191
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Guest Blog: Contact Center Talent in These Changing Times, Part 1 – Setting the Stage

Calabrio

In fact, the pace of change is only accelerating affecting nearly every facet of our lives, from how we bank, shop and socialize to how we respond to a pandemic. These changes in consumer behavior and expectations, combined with new technologies, are starting to completely transform the contact center.