Banking Customer Service Representative Poor Customer Service 
Service Untitled
FEBRUARY 27, 2012
Market Watch issued a press release earlier today about studies done by Intellishop and Rate Watch citing credit unions and small community banks missing their market share of banking business due to sales efforts. It seems larger banks are more proactive. Surprisingly small banks and credit unions only lost 0.9
Service Untitled
JULY 3, 2012
has had the best and brightest customer assistance I have ever had the pleasure to meet in a long line of mediocre banking institutions, however their digital world has problems that still need to be addressed. So how can Wells Fargo and other institutions or businesses become more customer service friendly?
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Customer Guru
JANUARY 23, 2018
Your customers might not want to come back to you. According to the RightNow research paper, 82% of customers leave because of the poor customer service they receive. Not making things easy for the customer. Replace it, prioritizing the needs and requirements of the customer.
CSM Magazine
APRIL 27, 2017
Following a poor customer service experience with his bank, Shep Hyken discusses the importance of customer confidence. My wife and I were on the phone with our bank. Once the customer service representative came on the call, Cindy briefly described the problem. But what is the big cost?
transcosmos Information Systems
JULY 24, 2016
A well-designed customer service support model is essential in making sound business decisions concerning the quality of service, sales effectiveness, and cost efficiency, as well as enriches the entire customer experience. Banking and Finance. Notifying customers of data breaches. Aviation/Airlines.
Service Untitled
NOVEMBER 8, 2010
Many of us prefer to use the ATM machine instead of a bank teller because some simple banking tasks are quicker and less hassle than dealing with humans. Amazon and Netflix are just more examples of consumers using self-service. What about the unfair check charge on a customer’s account? photo credit: @davestone.
Service Untitled
JANUARY 3, 2011
Is it really poor customer service or do we as consumers expect too much? When I first graduated from college, and of course I was poor, I purchased what to me was a very expensive white shirt with navy blue trim from Macy’s. I appreciated the bank manager opening the door for me the other day. (I
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