Optimove

NOVEMBER 29, 2023

Our new report unlocks valuable insights into customer perceptions of AI, and provides tips on how to best use AI to enhance the customer experience and increase lifetime customer value (LCV). The future looks bright for AI-driven brand marketing, according to Optimove’s 2024 Consumer Perspectives on AI-Driven Brand Marketing Report.

Report 52

Report Consumers Loyalty Brands 52

Alliance by IFS

FEBRUARY 10, 2022

Last year’s Formula 1 season had all the hallmarks of a classic battle between titans, Lewis Hamilton and Max Verstappen, The post Our IFS Roving Reporter gives us his F1 predictions for 2022 appeared first on IFS Blog.

Report 123

Report Automotive Brands Customer Engagement 123

InMoment XI

SEPTEMBER 27, 2023

NPSx by Bain & Company and InMoment recently released the State of CX: UK Consumer Trends Report , an in-depth analysis of customer perceptions on brand experiences across multiple industries. In this blog, we will delve specifically into the UK insurance industry. What’s the Score for Insurance Brands?

Insurance 260

Insurance NPS Net Promoter Score Loyalty 260

BirdEye

NOVEMBER 15, 2023

When shoppers express their love for your brand online, they’re not just speaking to friends; they’re announcing to the world that you are the best in the business. In this blog, we’ve shared the ultimate list of retail review sites that will boost brand awareness and fuel business growth. Let’s dive in.

Retail 100

Retail Brands Consumers Comparison 100

ShepHyken

SEPTEMBER 15, 2017

Brands are looking to AI to ramp up their marketing activities , taking what was once viewed as a science fiction fantasy and integrating it as a useful tool. AIM will allow brands to dive deep the realm of keyword search, blogs, customer surveys, social media profiles and all sorts of other online data. Final Thoughts.

Customer Engagement 197

Customer Engagement Engagement Marketing Fashion 197

Optimove

DECEMBER 21, 2023

It can cause customer alienation, diminished loyalty, and reduced trust and lead to negative brand perception, wasted resources, and lower return on investment. For brands, message relevancy and personalization are key to mitigating marketing fatigue. Consumers want brands to send fewer irrelevant messages and improve personalization.

Consumers 111

Consumers Survey Brands Marketing 111

InMoment XI

AUGUST 2, 2023

What we can Learn From the top Brands in the UK One size doesn’t fit all, but knowing essential NPS best practices that can fit any program is a great place to start. In this blog, we have listed NPS best practices that will help you shape the course of your organisation into becoming a leader in customer satisfaction. Take The Lead!

NPS 260

NPS Customer Centricity Automotive Tips 260

Comm100

DECEMBER 8, 2020

For instance, 8 out of 10 customers report engagement with a chatbot as positive. To get more information, they will need to click a lot of ‘more info’ buttons or read blog posts. They can give references to blog posts or tutorials so that potential customers can better understand how your product can help them.

Chatbots 134

Chatbots Customer Satisfaction Customer Service Representative Social Media 134

Optimove

JANUARY 26, 2023

It’s more important than any promotion, feature, funny post on social, or brand color. Naturally, with their limited budgets, consumers prioritize brands they know and trust over new ones they don’t know, or worse, brands they already know and don’t trust. So, let’s look at some key takeaways from our  consumer trust report.

Loyalty 105

Loyalty Consumers Brands Retail 105

C3Centricity

FEBRUARY 13, 2024

I want to continue this topic focussing on using the information for continuous improvement of the brands and services you offer. Indeed, a survey by Salesforce reported that 76% of consumers expect companies to understand their needs and expectations.

Customer Insights 296

Customer Insights Feedback Social Media Customer Satisfaction 296

Michelli Experience

JUNE 28, 2016

As I help business leaders deliver branded customer experiences, I often start with the premise that brands are nothing more than what people say about us when we’re not around. For years companies have been trolling social media to see what customers post about brand experiences.

Brands 185

Brands Social Media Financial Analysis 185

NetBase

NOVEMBER 8, 2019

Brands put lots of work in to capturing an increasingly complex consumer base. We explore that and more in our latest 2019 Consumer Experience Analytics Report: North America – and we have a preview of it below! The data available to brands can be overwhelming. Brands Are Failing to Capture All of the Insight.

Report 45

Report Sales Brands Analytics 45

InMoment XI

SEPTEMBER 20, 2023

By Simon Fraser, InMoment + Kirstin Simons, NPSx by Bain & Company NPSx by Bain & Company and InMoment recently released the State of CX: UK Consumer Trends Report , an in-depth analysis of customer perceptions on brand experiences across multiple industries.

Net Promoter Score 260

Net Promoter Score NPS Retail Trends 260

GetFeedback

APRIL 30, 2018

Why Every B2B Brand Needs Online Reviews. 85 percent of buyers report reading up to 10 reviews before feeling like they can trust a business. 3 Ways B2B Brands Can Get Great Online Reviews. B2B brands face plenty of challenges to get reviews, but it’s never been more important to overcome them.

B2B 170

B2B Brands B2C CRM 170

ijgolding

OCTOBER 21, 2014

The quote is in fact the very first line of the executive summary of this years Nunwood UK Customer Experience Excellence Report – a report that should be essential reading for any customer experience professional in the UK. Whilst it is not, I can recognise a particularly relevant and accurate quote when I see one.

Report 229

Report Customer Experience Customer Centricity Fashion 229

InMoment XI

JULY 24, 2024

This blog post explores what CX services are and why more and more companies are turning to expert CX consulting services to enhance their interactions with customers and drive loyalty. By leveraging CX services, companies can gain deeper insights into customer needs, improve customer satisfaction , and drive brand loyalty.

Technology 260

Technology Customer Experience ROI Consulting 260

Stella Connect

DECEMBER 7, 2021

We published these insights on the future of customer service in our free report, Customer Service Trends for 2022: Preparing for the Future of Customer Service , which is now available to download. . 5 Best Practices from Our 2022 Insights on the Future of Customer Service Report. Providing coaching for your frontline agents.

Report 99

Report Customer Service Effort Score Customer Satisfaction 99

2020 Research

MAY 24, 2023

3 Reasons To Consider Changing Brand Tracking Providers Your needs have changed. As your needs change, you may need to adjust your brand tracking approach to keep up. Want to learn more about how Sago Strategy + Insight can help ease your transition into a new brand tracking program that provides better insights for action?

Brands 87

Brands Tips Metrics Trends 87

NetBase

NOVEMBER 8, 2019

Brands put lots of work in to capturing an increasingly complex consumer base. We explore that and more in our latest 2019 Consumer Experience Analytics Report: North America – and we have a preview of it below! The data available to brands can be overwhelming. Brands Are Failing to Capture All of the Insight.

Report 40

Report Brands Sales Analytics 40

Alliance by IFS

JANUARY 31, 2022

Mads Rydder, The post IFS Customer Success team blog: Mads Rydder appeared first on IFS Blog. IFS Customer Success Services all start and end with one key element: a global team of committed professionals.

Customer Success 65

Customer Success Customers System Report 65

2020 Research

APRIL 8, 2024

Learn how As Gen Cers continue to enter adulthood over the next seven years, brands should not assume they’ll follow the stereotype of young adults spending frivolously. Gen C values transparency and authenticity, so brands should, too. For brands, ethical practices and personalized experiences aren’t optional.

Connections 52

Connections Brands Fashion Entertainment 52

Totango

NOVEMBER 8, 2021

The COVID-19 pandemic has forced brands to elevate customer experience to stay competitive. As more consumers turned to e-commerce, more companies had to step up their digital game, in turn forcing SaaS providers to deliver so brands could satisfy their buyers. Why Do You Need to Elevate Customer Experience? 54% of U.S. 82% of U.S.

Brands 106

Brands Customer Experience Self Service e-support 106

NetBase

FEBRUARY 28, 2019

Geography is an important social analytics metric – that’s why we venture near and far in our quest to understand consumer love for brands. Our latest NetBase Brand Passion Report 2019: Top Loved Australian Brands reveals insights about brands in the magical land of “Oz” – but there are takeaways for all brands everywhere.

Report 40

Report Consumers Brands Airlines 40

NetBase

APRIL 2, 2019

Understanding the emotions motivating consumer behavior is never easy, and consumers posting online about every bit of their experience with your brand compounds the problem. With sarcasm, imagery and emojis thrown into the mix, brands struggle to gather accurate insight to inform strategy. Let’s take a peek.

Analytics 90

Analytics Report Social Media Consumers 90

BirdEye

OCTOBER 26, 2023

This blog post offers an in-depth overview of a panel discussion that delves into the significance of reviews and how they influence both C-suite decisions and customer choices. Reporting has come a long way with Birdeye, and AI is making that even easier. All these are done to help businesses leverage AI for brand building.

Brands 108

Brands Multi-Channel Consulting Report 108

SurveySensum

JULY 11, 2023

Customer Experience is the overall impression a brand creates in the minds and hearts of its customers. It’s not just about the product or service; it’s about every interaction and touchpoint a customer has with a brand. This is what brands want. And this will help you to set your brand apart from competitors.

Brands 83

Brands Customer Experience Effort Score Rewards Programs 83

Daniel Group

JULY 1, 2023

Welcome to Success Strategies | July 2023 Are You Losing Customers and Hurting Your Brand Because of Poor CX? Is poor CX causing customer loss and brand damage? In today’s competitive business landscape, customer experience (CX) plays a pivotal role in shaping brand perception and customer loyalty.

Brands 52

Brands B2B Touchpoint Effort Score 52

ShepHyken

AUGUST 25, 2017

According to some reports , 41% of customers expect a business to answer an email in just six hours. More so, some reports indicate chatbots are money-saving tools companies can’t overlook. 3: Ensure your chatbot aligns with your brand. Use language that fits your brand. Use your brand’s colors.

Chatbots 148

Chatbots Customer Service Tools Poor Customer Service 148

NetBase

SEPTEMBER 4, 2020

Brands need to create a lean, mean data capturing machine that can aggregate, analyze and inform enterprise-wide decision-making. Your brand requires a Martech Stack that provides flexibility and robust capabilities to track ROI and identify potential relationships that brands may otherwise miss out on. It’s not, of course.

Tools 98

Tools Brands Ecommerce Advertising 98

ShepHyken

JUNE 7, 2019

This week we feature an article by Molly Moore about why phone calls and online chat can make the difference between customer-centric brands and everybody else. In fact, nearly t wo-thirds (65%) of potential customers want to reach brands by phone. Consumers Demand Immediate Connection. Make It Personal.

Connections 120

Connections Customer Centricity Consumers Culture 120

Totango

NOVEMBER 8, 2021

The COVID-19 pandemic has forced brands to elevate customer experience to stay competitive. As more consumers turned to e-commerce, more companies had to step up their digital game, in turn forcing SaaS providers to deliver so brands could satisfy their buyers. Why Do You Need to Elevate Customer Experience? 54% of U.S. 82% of U.S.

Brands 89

Brands Customer Experience Self Service e-support 89

ShepHyken

MAY 3, 2019

No matter how big your company is today, or how well your brand is faring, it’s a fact that you always have room to improve your relationship with your customers. One effect of the digital transformation has been the erosion of the traditional definition of brand loyalty. Easy: The New Loyalty.

Loyalty 116

Loyalty Effort Score Social Media Omni-Channel 116

BirdEye

DECEMBER 8, 2022

If you don’t know which platforms are available, you may be throwing away opportunities to make your brand a household name. We’ll also help you narrow down your target audience and determine which platforms can help boost your brand and get more followers. Community blogging 15. Know your audience 2. Know your goals 3.

Social Media 85

Social Media Brands Video Entertainment 85

2020 Research

SEPTEMBER 1, 2022

Good branding. No matter the state of the world, your branding strategies will determine where you fit in. Branding is how you build trust with your consumers and achieve loyalty, which is especially crucial during recessions. The post Building Brand Trust in a Recession appeared first on Schlesinger Group.

Brands 52

Brands Banking Advertising Loyalty 52

Optimove

AUGUST 8, 2023

Our comprehensive survey and report, “The Optimove Financial Services Provider Survey & Report: Harnessing Data for Client-Centric Growth and Lasting Loyalty,” delves into critical trust gaps and marketing fatigue challenges faced by financial service providers.

Financial 52

Financial Report Survey Industry 52

Totango

NOVEMBER 8, 2021

The COVID-19 pandemic has forced brands to elevate customer experience to stay competitive. As more consumers turned to e-commerce, more companies had to step up their digital game, in turn forcing SaaS providers to deliver so brands could satisfy their buyers. Why Do You Need to Elevate Customer Experience? 54% of U.S. 82% of U.S.

Brands 83

Brands Customer Experience Self Service e-support 83

Calabrio

JUNE 1, 2017

Consumers have high expectations for a great experience no matter where they interact with brands, therefore businesses are now forced to stop thinking about loyalty in terms of brand name and start thinking of it in terms of experience. Read the full report, Success in The Experience Era: Connecting Customer and C-suite.

Brands 162

Brands Customer Experience Chief Customer Officer Contact Center 162