Comm100

OCTOBER 19, 2022

Here’s what a chatbot API can do for you: It can pull data from other tools you integrate with your chatbot (CRM, databases, etc.). The post Guest Blog: 10 Chatbot Features That Make Your Bot More Helpful to Customers appeared first on Comm100. We don’t need to get technical at this point.

Chatbots 246

Chatbots Omni-Channel Analysis Interaction 246

Optimove

JANUARY 20, 2025

Key takeaways: OptiLive is a new solution designed to empower sportsbook operators to execute CRM-powered live sports marketing at scale. Part of Optimoves Expanding CRM Marketing Capabilities OptiLive is part of Optimoves broader suite of CRM marketing tools for iGaming and sports betting operators.

Sports 75

Sports CRM Marketing Gamification 75

Optimove

OCTOBER 22, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This post offers marketers key insights into leveraging CRM data to tailor rewards based on customer behavior and enhance engagement. By using CRM data, businesses can create personalized rewards that truly connect with their audience.

CRM 52

CRM Meeting Data Strategy 52

InMoment XI

NOVEMBER 14, 2024

Sentiment Analysis Competitor Analysis Multi-Platform Coverage Keyword and Hashtag Tracking Analytics and Reporting Content Creation and Scheduling CRM Integration A social listening tool lets you tap into online conversations around your business. It aggregates data from various sources, like social media, blogs, and forums.

Tools 195

Tools Social Media Customer Experience Analysis 195

NICE inContact

AUGUST 2, 2019

Companies using omnichannel customer service can unify customer requests and conversations from social media, live chat, email, forums, blogs, mobile apps, and contact forms in one platform. 4) Powerful CRM. CRM is one of the most important tools that customer service agents can have at their fingertips.

Technology 229

Technology Customer Service Omni-Channel Self Service 229

Comm100

NOVEMBER 23, 2021

To begin the journey towards improving CX, organizations must offer live chat – and in this blog we will explain why. Comm100 Live Chat stores previous conversations from every one of your channels together (and connects it with your CRM – more on this in the next point), so that your agents always have the customer info they need at hand.

Chatbots 246

Chatbots Customer Experience Multi-Channel CRM 246

PeopleMetrics

FEBRUARY 13, 2025

In the next blog post, I focus on Lesson 16 in the age of AI and external partners.) Modern AI-driven VoC platforms can integrate directly with CRM or point-of-sale systems via APIs, making it easier to get the right feedback to the right people at the right time. In this lesson, were focusing on the internal help youll need. (In

Analysis 109

Analysis Healthcare Feedback Analytics 109

InMoment XI

NOVEMBER 26, 2024

The map helps the company tailor content to each stage, such as blog posts and webinars for the awareness stage, product comparisons during the consideration stage, and free trials or demos for the decision stage. However, this does not show what they felt at each stage or how they felt about certain touch points.

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

Optimove

MARCH 23, 2025

How AI is Transforming CDPs Download Now >> Why it Matters: Optimove Connect 2025 honored the best in CRM marketing brands, teams, and individuals who are leading the way with data-driven, AI-powered, and Positionless Marketing strategies. Congratulations to all the 2025 winners for pushing CRM marketing into the future.

CRM 52

CRM Meeting Marketing Tips 52

GetFeedback

NOVEMBER 5, 2018

With a CRM like Salesforce, you can effortlessly track every customer-business interaction and cut down on needless—and potentially harmful—interactions. But having a CRM system in place isn’t enough. The post How to Use Your Customer Journey Map to Increase Business Productivity appeared first on GetFeedback Blog.

Customer Journeys 220

Customer Journeys How To CRM Touchpoint 220

Lumoa

FEBRUARY 6, 2018

Lynn Hunsaker, CEO and Head Customer Experience Consultant at ClearAction @ clearaction | blog “Customers’ discernment of providers’ motives will continue to sharpen in the future. Companies do marketing, sales and CRM – the customer does the experience! Read the full answers here below. Celebrate small successes and share stories.

Customer Experience 304

Customer Experience Customer Centricity Self Service Culture 304

GetFeedback

JANUARY 28, 2019

Combine NPS survey results with your CRM. Usually, this is stored in a customer relationship management (CRM) tool, like Salesforce. When you combine your NPS survey data with your CRM data, you can find patterns within segments of promoters and detractors that can help inform future decisions. More NPS survey results analysis.

NPS 246

NPS Survey Net Promoter Score CRM 246

Comm100

JANUARY 5, 2022

Not all live chat platforms are created equal, so to make sure you pick the right vendor, this blog will take a look at: The top 4 factors to consider when choosing a live chat provider The best live chat providers for government websites on the market. CRM integration . Custom routing .

Government 243

Government CRM eBook Software 243

Comm100

APRIL 2, 2024

In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do. A CRM system helps track all customer interactions, preferences, and feedback, providing a comprehensive view of the customer journey.

Strategy 264

Strategy How To Wait Times Customer Satisfaction 264

GetFeedback

APRIL 17, 2019

The tools capable of handling the reasons why customers don’t contact customer service are usually found in the CRM market. Now, we show how CRM-based platforms eliminate the above reasons and go deeper into delivering customer service. In his spare time, Denis is a keen motorcyclist, tennis player and volunteer.

Self Service 255

Self Service Customer Service Multi-Channel CRM 255

Lumoa

APRIL 24, 2018

blog linkedin twitter Why? "I blog linkedin twitter Why? blog linkedin twitter Why? blog linkedin twitter Why? Peter Lavers Customer Experience and CRM Expert. blog linkedin twitter Why? blog linkedin twitter Why? blog linkedin twitter Why? "It What matters is why the score is as it is.

System 317

System Effort Score NPS Net Promoter Score 317

Optimove

FEBRUARY 19, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Customer expectations are evolving, and staying ahead means learning from the best. The CRM Marketer Evolution’s Curve Guide Download this guide to learn about the 5 stages of a marketer’s evolution. See you in London!

Case Study 52

Case Study CRM Connections Study 52

Optimove

APRIL 6, 2023

Believe it or not, many CRM marketers today still use manual tools like Excel to manage their campaigns. To master CRM, that is, to get personalization, orchestration, retention, and optimization right at scale – marketers must adopt innovative technologies and new, more modern ways of working. Worst of all? It’s prone to human error.

CRM 98

CRM Marketing Telecommunications Analytics 98

GetFeedback

DECEMBER 26, 2018

CRM integration is especially critical for Net Promoter Score (NPS). Below we’ll explain why NPS data belongs in your CRM, and how you can put it there using GetFeedback for Salesforce. Below we’ll explain why NPS data belongs in your CRM, and how you can put it there using GetFeedback for Salesforce.

Net Promoter Score 210

Net Promoter Score NPS Measurement How To 210

ECXO

JUNE 23, 2024

This may involve investing in a robust customer relationship management (CRM) system, customer engagement platforms, and analytics tools to gain valuable insights into customer behavior and preferences. This could include CRM systems, customer success platforms, and even AI-driven tools that can predict customer behavior.

Customer Centricity 358

Customer Centricity Culture Customer Journeys Customer Satisfaction 358

AWS Machine Learning

DECEMBER 11, 2024

Since that time, thousands of active users have asked hundreds of thousands of questions through Field Advisor, which we have embedded in our customer relationship management (CRM) system, as well as through a Slack application. The following screenshot shows an example of an interaction with Field Advisor.

Sales 102

Sales Customer Engagement Engagement Knowledge Base 102

Comm100

FEBRUARY 15, 2022

Lastly, you can and should use the personalized data and tools already in your toolkit (like CRM platforms) to personalize your relationship and help your customer service agents provide five-star assistance to your consumers. Use personalization tools and platforms.

Self Service 130

Self Service Consumers Customer Service Social Media 130

GetFeedback

MAY 8, 2019

Especially since mobile-friendly surveys are the 2nd most important feedback feature that customer service teams can’t live without, following CRM integration. The post New Research: Customer Service Trends and Best Practices appeared first on GetFeedback Blog. See below. Get started with a free trial today. .

Trends 268

Trends Customer Service Comparison Metrics 268

GetFeedback

JUNE 16, 2019

If you can find a piece of information about the customer somewhere else, for example in your CRM, then it’s best not to ask for that. You can even use a CRM integration to make this happen automatically. The post Creating a Questionnaire That Drives Responses appeared first on GetFeedback Blog.

Survey 276

Survey CRM Tips Feedback 276

Comm100

FEBRUARY 10, 2022

A high-functioning CRM will help in collecting granular data from customers. The post Guest blog: How to Personalize Your Customer Service – 6 Actionable Strategies appeared first on Comm100. Customer data comes through various channels—email, website, social media, and sales calls.

Self Service 130

Self Service Customer Service Strategy How To 130

SuiteCX

FEBRUARY 18, 2020

CX and customer engagement are now standard to the thinking of “CRM” companies. Eighty percent of all submissions for a recent ZD net report focused their efforts on proving customer experience and customer engagement, not CRM. It permeated everything they wrote and all that they offered. Toolset Synergies.

Customer Journeys 274

Customer Journeys Effort Score CRM CEM 274

GetFeedback

MARCH 20, 2019

Use a survey software that integrates surveys with your CRM to automate the distribution of your transactional surveys right after a customer interaction when it’s still fresh in people’s minds. The post Make a Survey Online That Will Delight Your Customers, Not Annoy Them appeared first on GetFeedback Blog. Automate surveys.

Customer Journeys 255

Customer Journeys Survey Net Promoter Score Touchpoint 255

PeopleMetrics

JANUARY 24, 2025

Root Cause Analysis Across Touchpoints As I have mentioned in recent blog posts , AI-powered text analytics dives into unstructured feedback to reveal whats driving customer sentiment. By integrating with the companys CRM system, the chatbot delivers personalized responses, enhancing both CS efficiency and CX quality.

Customer Service 118

Customer Service Customer Journeys Touchpoint e-support 118

GetFeedback

JULY 11, 2018

With the help of customer listening technology and CRM solutions like Salesforce, you can roll out a company-wide CX initiative that helps all departments get a better idea of customers’ preferences. CRM software designed to maximize engagement, track data, and analyze consumer activity. appeared first on Blog - GetFeedback.

CRM 207

CRM Social Media Customer Satisfaction Customer Centricity 207

GetFeedback

NOVEMBER 20, 2018

Integrating with your CRM and/or email provider makes it easy to automate survey distribution. And if you integrate surveys with your CRM , then you can avoid asking for information you already have. Again, if you’re integrating with your CRM and/or email provider, you can pull information in from there. See for yourself!

Customer Satisfaction 257

Customer Satisfaction Survey Net Promoter Score Social Media 257

Comm100

NOVEMBER 10, 2021

In this blog we’ll walk you through the four key steps you need to consider for a highly effective customer service chatbot. Comm100’s integration with Salesforce CRM and Dynamics 365 CRM streamlines lead management when chatting with new customers and gives your agents more context when chatting with existing ones.

Chatbots 243

Chatbots Customer Service Social Media CRM 243

Comm100

OCTOBER 17, 2023

Key Features : Ticketing, live chat, feedback surveys, knowledge base, reporting, and it integrates seamlessly with the HubSpot CRM. Kustomer Kustomer is a customer service CRM platform that provides a holistic view of the customer, streamlining the service process.

Software 239

Software Chatbots Customer Service Knowledge Base 239

Win the Customer

DECEMBER 21, 2024

This involves: Collecting comprehensive customer data: Gather data from various sources, including website interactions, mobile app usage, social media engagement, customer support tickets, and CRM systems. I hope this blog post is helpful!

Social Media 59

Social Media Roadmap Return on Investment Chatbots 59

ECXO

DECEMBER 25, 2024

Example Action: Publish a blog post featuring customer testimonials or milestone achievements tied to customer feedback. Technologies like CRM systems, AI-driven analytics, and customer feedback platforms can provide actionable insights. Use testimonials and case studies to showcase real-world impacts.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

ECXO

DECEMBER 4, 2024

HubSpot : As a CRM platform, HubSpot frequently rolls out new tools and features. Their customer success team organizes live training sessions, publishes detailed blog posts, and provides one-on-one consultations to ensure clients understand and leverage these enhancements effectively.

Customer Success 156

Customer Success Strategy e-support Customer Satisfaction 156

Optimove

DECEMBER 31, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Staying ahead of customer engagement trends enables marketers to drive loyalty, increase revenue, and outpace the competition in 2025. Emotion Drives Engagement : Personalized, emotion-led messaging (e.g., SMS vs. email) reduces disengagement by 30%.

Customer Engagement 69

Customer Engagement Trends Engagement Loyalty Programs 69

Optimove

OCTOBER 6, 2022

The post CRM Tips for Winning During Black Friday appeared first on Optimove. Create campaigns based on customer shopping trends, recent purchases, customer’s size, and more. Lift the lid on customer data and make an impression that will keep them waiting for next years’ Black Friday promo. Safe and happy shopping!

CRM 94

CRM Tips Loyalty Retail 94