NICE inContact

JULY 19, 2018

And the secret lies within contact center and CRM integrations. An integrated contact center and CRM system is easier for your agents to use, increasing their happiness and the customer’s happiness. The post Increase Contact Center Efficiency with CRM Integrations appeared first on NICE inContact Blog.

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Optimove

SEPTEMBER 22, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: This post explores our Partner Ecosystem and CRM Lightning Talks at SBC Summit Lisbon. Our dynamic CRM Lightning Talks are designed to spark fresh ideas to refine your marketing tactics and stay ahead of the curve.

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Optimove

JULY 22, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: A CRM (Customer Relationship Management) Marketing strategy ensures brands deliver personalized, relevant communications for each customer’s journey. This post is a top-line guide for marketers to create an effective CRM strategy.

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CRM Tips Strategy Marketing 52

Totango

MAY 24, 2022

In this blog, we’ll talk about why CRM features alone aren’t sufficient for an effective CS strategy. First, we’ll take a look at what a CRM is and what benefits its functionality delivers. What is a CRM? The most fundamental CRM software feature is storing contact information. Analyzing sales opportunities.

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CRM Customer Success Customer Relationship Management Customer relationships 92

Optimove

OCTOBER 12, 2020

A challenge many companies face is understanding the CRM contribution in their marketing efforts. In other words, figuring out just how much their CRM is really worth. As a CRM marketer, you want to make sure that you have effective communications with your customers that are both smart and thoughtful. Repurposing Content .

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NICE inContact

APRIL 24, 2019

A custom-built integration between NICE inContact and the company’s Dynamics 365 CRM system has enabled Basic Research to track every sale and contact, across every customer touchpoint. Agents across the system instantly get screen pops of CRM information so that every customer receives speedy, personalized service.

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Optimove

SEPTEMBER 17, 2024

From expert CRM Lightning Talks and key Panel Sessions to showcasing our Partner Ecosystem – we’re offering exclusive opportunities to enhance your strategies and connect with industry leaders. CRM Lightning Talks – 3 experts, 3 topics, 10 minutes each. Want to meet us there? See you in Lisbon!

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Optimove

APRIL 6, 2023

Believe it or not, many CRM marketers today still use manual tools like Excel to manage their campaigns. To master CRM, that is, to get personalization, orchestration, retention, and optimization right at scale – marketers must adopt innovative technologies and new, more modern ways of working. Worst of all? It’s prone to human error.

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CRM Marketing Telecommunications Analytics 98

Eptica

NOVEMBER 1, 2020

Date: Friday, October 30, 2020 Author: Pauline Ashenden - Demand Generation Manager Four benefits to improving customer service by integrating your CRM and telephony system. Tags: CRM and telephony integration, CRM Connect, Customer relationship management Categories: Product. Published on: October 30, 2020.

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Optimove

MAY 27, 2021

Obvious alert: The more granular your CRM journeys are, the more personalized your marketing becomes. See, as you scale your CRM marketing, creating more and more elaborate customer journeys that account for every possible scenario in your customer’s relationship with your brand becomes humanly impossible. Let’s dive in.

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kommunicate

SEPTEMBER 22, 2023

Just like a chatbot, a CRM is also [.] The post Maximizing ROI: The Business Case For Chatbot-CRM Integration appeared first on Kommunicate Blog. If your business needs to communicate with customers and prospects with speed, convenience, and personalization, look no further than chatbots.

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Chatbots CRM ROI Communication 52

Optimove

DECEMBER 28, 2023

Enhance your customer segmentation with our advanced guide Download Now Why it Matters: From responsible AI use to journey orchestration, these are the places you should put your focus to elevate your CRM Marketing in the new year. The post 5 New Year’s Resolutions for Exceptional CRM Marketing appeared first on Optimove.

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CRM Marketing Social Media Analysis 69

Optimove

FEBRUARY 1, 2024

Guide to Advanced Customer Segmentation Download Now >> CRM Lightning Talk # 2 – Euro 2024 Playbook: Win It All Without a Ball This pivotal talk, led by Jonathan Collins , Strategic Services Team Leader, is crucial for anyone interested in understanding the power of the 2024 UEFA European Football Championship in your CRM marketing plan.

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CRM Sports Consulting Data 69

NobelBiz

JANUARY 24, 2023

NobelBiz | Blog How to measure the Efficiency of a CRM Strategy in Contact Centers Published on 24. January 2023 Customer Relationship Management (CRM) is a strategy businesses use to manage interactions with existing and potential customers. CRM aims to improve customer satisfaction and loyalty [.]

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Contact Center CRM Measurement Strategy 59

Optimove

JULY 19, 2021

For instance, you can try to predict the cancelation by building groups of high-risk customers and targeting them with the right CRM campaigns before they cancel. The post CRM Hack: Reducing Subscription Cancelations appeared first on Optimove. Sales Team: sales@optimove.com.

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CRM Feedback Measurement Video 98

Comm100

OCTOBER 19, 2022

Here’s what a chatbot API can do for you: It can pull data from other tools you integrate with your chatbot (CRM, databases, etc.). The post Guest Blog: 10 Chatbot Features That Make Your Bot More Helpful to Customers appeared first on Comm100. We don’t need to get technical at this point.

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ViiBE Blog

JULY 22, 2022

ViiBE Blog Best ways to use CRM Anna Gorina July 22, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Download now Read now What are the ways to use CRM? What is a CRM? What is a CRM? Why do you need it?

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CRM Social Media Omni-Channel e-support 52

Kapta Customer Success

SEPTEMBER 6, 2024

Dive into our blog to explore features that streamline account management and enhance strategic customer engagements. Discover how Kapta's Key Account Management Software can elevate your relationship with key customers. Experience a smarter way to maintain and grow your most valuable business relationships.

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CRM Management Tools Software 59

CSM Magazine

AUGUST 23, 2023

Mortgage customer relationship management (CRM) software is essential for any mortgage company looking to manage its leads and clients effectively. This blog post will explore some of the latest and most innovative features of modern mortgage CRM software. However, modern mortgage CRM chatbots have advanced beyond static FAQs.

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CRM Chatbots Return on Investment Social Media 52

Optimove

DECEMBER 4, 2023

Guide to Advanced Customer Segmentation Download Now >> 2023 A Record Year for Submissions This year, we received more submissions than ever before and as always, were deeply impressed by the creativity, sophistication, and performance these CRM marketing activities generated.

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CRM Marketing Chief Customer Officer Tips 59

ViiBE Blog

JULY 22, 2022

What are the ways to use CRM? If you’re like most marketers and salespeople, you rely on your CRM (Customer Relationship Management) to help manage your sales pipeline and keep track of your contacts. Your CRM system is a powerful tool that can help your business to manage its customer data more effectively. What is a CRM?

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CRM Social Media Omni-Channel Customer Relationship Management 52

Optimove

JUNE 14, 2021

However, the fact that she is not happy might require a different CRM approach compared to a regular active customer. That’s why having a platform that automates customer data and intelligence is crucial to the success of your CRM efforts. The post Smart CRM Basics: Why Customer Intelligence? What Can You Derive from This?

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ClientSuccess

MARCH 21, 2023

Many SaaS firms overlook post-sale CRM use or struggle to find something that meets their needs for data capture and reporting in the customer success lifecycle. As such, those who successfully leverage comprehensive CRMs after purchase often reap powerful rewards! But what happens once customers become clients?

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CRM Sales Tips Customer Relationship Management 75

Optimove

MAY 8, 2019

This blog is the first in a series of pieces, presenting the different actions and activities a company must take to see real value from its CRM platform. Following this track – every Optimove campaign is some kind of an experiment, and we can, therefore, measure the CRM Contribution detected on executed campaigns.

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CRM Metrics Multi-Channel Groups 81

Optimove

OCTOBER 19, 2020

Of course, it’s a pretty useful CRM tactic in other verticals. Don’t miss out on our previous CRM hacks from Optimove experts: Gamifying CRM Campaigns Measuring the Right KPIs Repurposing Content Marketing Campaign Optimization Lifecycle Based Campaigns Testing and Evaluating CRM Strategy.

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CRM Sports Ecommerce Video 98

Optimove

JUNE 24, 2021

One of CRM’s golden rules is finding the right balance between realtime data – also known as “fast data” – and slow data to maximize revenue. With realtime data such as Page Levels and Bet Selection, we know how to continue treating this customer to the appropriate CRM campaigns suitable to their exact customer journey.

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Method:CRM

APRIL 3, 2023

Through this blog post, you’ll answer the question, “How do CRM systems improve customer experience?” You’ll also learn some tips to get the most out of your CRM and improve your small business customer experience. What is a CRM? To answer the question, “How do CRM systems improve customer experience?”,

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Optimove

NOVEMBER 24, 2020

Welcome to another episode of PostFunnel Insider, Optimove’s series of CRM know-how, tips, news, and analysis videos. The post CRM Hack: Cross-Selling Between Platforms appeared first on Optimove. Last month, we presented you with three the Ws of cross-sell – why, who, and when to cross-sell. Optimove’s Strategic Services ?team.

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CRM Video Analysis Tips 97

Kustomer

JULY 18, 2022

The benefits of upgraded customer relationship management (CRM) software are immeasurable. With 72% of consumers expecting their problems to be solved instantly upon contacting customer service, you need a CRM that can keep pace with increasingly complex consumer preferences. Features of a Modern CRM and Chatbots.

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Chatbots CRM Connections Multi-Channel 88

Optimove

AUGUST 10, 2020

CRM in gaming is a different breed. Read on for a few quick, proven, gaming-CRM campaign ideas, or click here to download all 6 of them. Read on for a few quick, proven, gaming-CRM campaign ideas, or click here to download all 6 of them. The post Spice Up Your CRM Gaming Campaigns appeared first on Optimove.

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CRM Groups Communication Measurement 111

Optimove

JUNE 3, 2024

Optimove’s CRM Marketing capabilities – enhance personalization, contestant loyalty, and brand growth through advanced AI-driven campaigns – help marketers deliver exceptional, personalized experiences that boost retention and maximize contestant lifetime value, driving better results in a competitive market.

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CRM Company Marketing Sports 52

Optimove

JULY 26, 2021

CRM Marketing teams put a lot of effort into increasing customer loyalty across various stages of the customer’s lifetime – starting from acquisition to retention, all the way through reactivation. You can do that using a wide variety of CRM marketing tools and strategies. Reach Out ?at at any time or visit the?

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CRM Loyalty Strategy B2C 98

Optimove

SEPTEMBER 25, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: At Optimove Connect 2025, you’ll transform connections into growth. Key Takeaways: Connect with Customers: Discover innovative CRM practices to deepen relationships and boost loyalty.

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CRM Conference Connections Marketing 52

Optimove

JULY 4, 2021

The post CRM Hack: Smart Recommendation Models for You to Use appeared first on Optimove. Reach out to us: Strategic Services Team: services@optimove.com. Sales Team: sales@optimove.com.

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CRM Measurement Strategy Sales 98

BirdEye

APRIL 12, 2023

That’s where Customer Relationship Management (CRM) comes in. CRM software helps drive sales growth by helping the business manage customer relationships, build customer loyalty, and enhance the overall brand image. The benefit of a CRM tool lies in the ability to keep all stakeholders informed and up-to-date.

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CRM Examples Customer Relationship Management Customer relationships 52

Optimove

MARCH 7, 2021

In 2019, the CRM Contribution metric was first coined by Optimove’s Data Science team as a means to gauge the financial impact and effectiveness of a company’s CRM Marketing. Back then, they discovered that top brands drive an average contribution of 33% to their revenue from CRM Marketing.

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Optimove

AUGUST 23, 2021

The post CRM HACK: The Fundamentals of Marketing Testing appeared first on Optimove. Sales Team: sales@optimove.com.

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