Lumoa

FEBRUARY 6, 2018

Lynn Hunsaker, CEO and Head Customer Experience Consultant at ClearAction @ clearaction | blog “Customers’ discernment of providers’ motives will continue to sharpen in the future. Companies do marketing, sales and CRM – the customer does the experience! Read the full answers here below. Celebrate small successes and share stories.

Customer Experience 304

Customer Experience Customer Centricity Self Service Culture 304

GetFeedback

JANUARY 28, 2019

Combine NPS survey results with your CRM. Usually, this is stored in a customer relationship management (CRM) tool, like Salesforce. When you combine your NPS survey data with your CRM data, you can find patterns within segments of promoters and detractors that can help inform future decisions. More NPS survey results analysis.

NPS 246

NPS Survey Net Promoter Score CRM 246

Comm100

JANUARY 5, 2022

Not all live chat platforms are created equal, so to make sure you pick the right vendor, this blog will take a look at: The top 4 factors to consider when choosing a live chat provider The best live chat providers for government websites on the market. CRM integration . Custom routing .

Government 243

Government CRM eBook Software 243

Comm100

APRIL 2, 2024

In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do. A CRM system helps track all customer interactions, preferences, and feedback, providing a comprehensive view of the customer journey.

Strategy 264

Strategy How To Wait Times Customer Satisfaction 264

GetFeedback

APRIL 17, 2019

The tools capable of handling the reasons why customers don’t contact customer service are usually found in the CRM market. Now, we show how CRM-based platforms eliminate the above reasons and go deeper into delivering customer service. In his spare time, Denis is a keen motorcyclist, tennis player and volunteer.

Self Service 255

Self Service Customer Service Multi-Channel CRM 255

Lumoa

APRIL 24, 2018

blog linkedin twitter Why? "I blog linkedin twitter Why? blog linkedin twitter Why? blog linkedin twitter Why? Peter Lavers Customer Experience and CRM Expert. blog linkedin twitter Why? blog linkedin twitter Why? blog linkedin twitter Why? "It What matters is why the score is as it is.

System 317

System Effort Score NPS Net Promoter Score 317

Optimove

APRIL 6, 2023

Believe it or not, many CRM marketers today still use manual tools like Excel to manage their campaigns. To master CRM, that is, to get personalization, orchestration, retention, and optimization right at scale – marketers must adopt innovative technologies and new, more modern ways of working. Worst of all? It’s prone to human error.

CRM 98

CRM Marketing Telecommunications Analytics 98

GetFeedback

DECEMBER 26, 2018

CRM integration is especially critical for Net Promoter Score (NPS). Below we’ll explain why NPS data belongs in your CRM, and how you can put it there using GetFeedback for Salesforce. Below we’ll explain why NPS data belongs in your CRM, and how you can put it there using GetFeedback for Salesforce.

Net Promoter Score 210

Net Promoter Score NPS Measurement How To 210

ECXO

JUNE 23, 2024

This may involve investing in a robust customer relationship management (CRM) system, customer engagement platforms, and analytics tools to gain valuable insights into customer behavior and preferences. This could include CRM systems, customer success platforms, and even AI-driven tools that can predict customer behavior.

Customer Centricity 358

Customer Centricity Culture Customer Journeys Customer Satisfaction 358

Comm100

FEBRUARY 15, 2022

Lastly, you can and should use the personalized data and tools already in your toolkit (like CRM platforms) to personalize your relationship and help your customer service agents provide five-star assistance to your consumers. Use personalization tools and platforms.

Self Service 130

Self Service Consumers Customer Service Social Media 130

GetFeedback

MAY 8, 2019

Especially since mobile-friendly surveys are the 2nd most important feedback feature that customer service teams can’t live without, following CRM integration. The post New Research: Customer Service Trends and Best Practices appeared first on GetFeedback Blog. See below. Get started with a free trial today. .

Trends 268

Trends Customer Service Comparison Metrics 268

eglobalis

FEBRUARY 3, 2025

CRM, ERP, and marketing platforms) to create a 360-degree view of the customer. How It Helps Companies Overcome Challenges: Challenge: B2B companies often struggle with delivering relevant content to diverse customer segments.

B2B 304

B2B Customer Journeys Customer Experience Chatbots 304

GetFeedback

JUNE 16, 2019

If you can find a piece of information about the customer somewhere else, for example in your CRM, then it’s best not to ask for that. You can even use a CRM integration to make this happen automatically. The post Creating a Questionnaire That Drives Responses appeared first on GetFeedback Blog.

Survey 276

Survey CRM Tips Feedback 276

Comm100

FEBRUARY 10, 2022

A high-functioning CRM will help in collecting granular data from customers. The post Guest blog: How to Personalize Your Customer Service – 6 Actionable Strategies appeared first on Comm100. Customer data comes through various channels—email, website, social media, and sales calls.

Self Service 130

Self Service Customer Service Strategy How To 130

SuiteCX

FEBRUARY 18, 2020

CX and customer engagement are now standard to the thinking of “CRM” companies. Eighty percent of all submissions for a recent ZD net report focused their efforts on proving customer experience and customer engagement, not CRM. It permeated everything they wrote and all that they offered. Toolset Synergies.

Customer Journeys 274

Customer Journeys Effort Score CRM CEM 274

GetFeedback

MARCH 20, 2019

Use a survey software that integrates surveys with your CRM to automate the distribution of your transactional surveys right after a customer interaction when it’s still fresh in people’s minds. The post Make a Survey Online That Will Delight Your Customers, Not Annoy Them appeared first on GetFeedback Blog. Automate surveys.

Customer Journeys 255

Customer Journeys Survey Net Promoter Score Touchpoint 255

GetFeedback

JULY 11, 2018

With the help of customer listening technology and CRM solutions like Salesforce, you can roll out a company-wide CX initiative that helps all departments get a better idea of customers’ preferences. CRM software designed to maximize engagement, track data, and analyze consumer activity. appeared first on Blog - GetFeedback.

CRM 207

CRM Social Media Customer Satisfaction Customer Centricity 207

GetFeedback

NOVEMBER 20, 2018

Integrating with your CRM and/or email provider makes it easy to automate survey distribution. And if you integrate surveys with your CRM , then you can avoid asking for information you already have. Again, if you’re integrating with your CRM and/or email provider, you can pull information in from there. See for yourself!

Customer Satisfaction 257

Customer Satisfaction Survey Net Promoter Score Social Media 257

Comm100

NOVEMBER 10, 2021

In this blog we’ll walk you through the four key steps you need to consider for a highly effective customer service chatbot. Comm100’s integration with Salesforce CRM and Dynamics 365 CRM streamlines lead management when chatting with new customers and gives your agents more context when chatting with existing ones.

Chatbots 243

Chatbots Customer Service Social Media CRM 243

Comm100

OCTOBER 17, 2023

Key Features : Ticketing, live chat, feedback surveys, knowledge base, reporting, and it integrates seamlessly with the HubSpot CRM. Kustomer Kustomer is a customer service CRM platform that provides a holistic view of the customer, streamlining the service process.

Software 239

Software Chatbots Customer Service Knowledge Base 239

Optimove

OCTOBER 6, 2022

The post CRM Tips for Winning During Black Friday appeared first on Optimove. Create campaigns based on customer shopping trends, recent purchases, customer’s size, and more. Lift the lid on customer data and make an impression that will keep them waiting for next years’ Black Friday promo. Safe and happy shopping!

CRM 94

CRM Tips Loyalty Retail 94

GetFeedback

NOVEMBER 12, 2018

Check out our blog post on how to distribute surveys for more guidance. We recommend connecting your survey with a CRM like Salesforce. The post Use This Checklist to Create the Perfect Customer Survey appeared first on GetFeedback Blog. Decide on a distribution channel: This will depend on the goal of your survey.

Survey 230

Survey Multi-Channel Social Media CRM 230

GetFeedback

MARCH 1, 2019

We’re proud to be the #1-rated survey solution for Salesforce —you can’t provide great customer experience unless your customer data is integrated with your CRM for real-time feedback and response. In comparison, our core Salesforce integration features custom mapping of survey responses to any standard or custom object/field in your CRM.

Customer Experience 186

Customer Experience Competitive Advantage CRM Omni-Channel 186

eglobalis

JANUARY 20, 2025

The article was originally posted on Eglobalis.com/blog. Companies can further enhance relationship management by leveraging customer relationship management (CRM) tools like HubSpot or Salesforce, which centralize customer data and provide actionable insights.

B2B 335

B2B Loyalty Loyalty Programs Innovation 335

NICE inContact

AUGUST 7, 2019

Here are some of the key features for any digital customer service software: Powerful CRM : The right CRM tool will tell you more about each customer, gathering valuable information from across digital channels into a constantly growing database. With more info about each customer, agents can offer more tailored service.

Software 156

Software Customer Service Chatbots Social Media 156

Experience Investigators by 360Connext

JUNE 5, 2017

Connecting the dots — what do you need to align your CRM with real experiences? How a superior customer experience leads to more revenue, more loyalty, and better business outcomes. Steps to take to consistently exceed expectations instead of unintentionally falling short of them with customers. Save My Seat!

Sales 231

Sales Customer Experience CRM Consulting 231

Optimove

JANUARY 20, 2025

Key takeaways: OptiLive is a new solution designed to empower sportsbook operators to execute CRM-powered live sports marketing at scale. Part of Optimoves Expanding CRM Marketing Capabilities OptiLive is part of Optimoves broader suite of CRM marketing tools for iGaming and sports betting operators.

Sports 75

Sports CRM Marketing Gamification 75

GetFeedback

DECEMBER 27, 2018

This enables you to use Salesforce’s native logic and reporting to create a list of people in your CRM who you’d like to send your survey to, and then easily send your survey to them in GetFeedback. To read more on this topic, check out our blog post: 5 Survey Email Subject Line Strategies to Boost Open Rates. .

Survey 199

Survey How To Social Media Feedback 199

GetFeedback

FEBRUARY 12, 2019

You can also view responses in Salesforce, so you can layer it on top of CRM data and take action on feedback. The post Introducing SMS Invitations appeared first on GetFeedback Blog. Monitor responses in GetFeedback and see how SMS Invitations are performing in comparison to other distribution channels, like email.

Omni-Channel 236

Omni-Channel Transportation Comparison Survey 236

InMoment XI

JANUARY 9, 2024

Here are some examples of how B2B companies are applying tactics designed to improve the customer experience: CRM platform HubSpot utilizes chatbots to connect with customers and encourage open communication.

B2B 413

B2B Self Service Customer Experience Customer Journeys 413

NICE inContact

JANUARY 24, 2018

For example, many companies are seeing the benefits of deploying cloud contact center integrated with cloud CRM solutions to inside sales staff. The post 2018: New Ways Cloud Will Enhance Customer Care appeared first on inContact Blog. Plan to join us!

Customer Care 186

Customer Care Self Service Contact Center Chatbots 186

GetFeedback

AUGUST 5, 2019

And with that goal we’ve always focused on Salesforce as the #1 CRM that houses that customer data. appeared first on GetFeedback Blog. If you’d like to read more about the acquisition announcement, feel free to check out the press release here. The post We’re excited to join the SurveyMonkey family!

Innovation 170

Innovation CRM Feedback Analytics 170

GetFeedback

APRIL 1, 2019

The good news is that you can easily personalize your email surveys by integrating your surveying tools into your CRM. The post 3 Scenarios Where Email Surveys Are the Best Option appeared first on GetFeedback Blog. Learn how GetFeedback can help you create the best customer experience— start your free trial today.

Survey 220

Survey Net Promoter Score NPS Feedback 220

GetFeedback

MARCH 13, 2019

This means you need access to top-notch software that allows you to integrate with your CRM and automate the distribution process. Integrate your feedback with your CRM . An added benefit of integrating your feedback with your CRM is you no longer are siloing valuable customer feedback. You can read more about them on our blog!

NPS 186

NPS Net Promoter Score How To Survey 186

GetFeedback

OCTOBER 30, 2018

Responses are also disconnected from their CRM platform, making it impossible to take proper action. The post Introducing GetFeedback for Salesforce Chat appeared first on GetFeedback Blog. Even worse, some companies aren’t collecting feedback at all. Scary, huh? Contact us for a demo and pricing.

Survey 103

Survey Feedback Omni-Channel Knowledge Base 103

Optimove

DECEMBER 28, 2023

Enhance your customer segmentation with our advanced guide Download Now Why it Matters: From responsible AI use to journey orchestration, these are the places you should put your focus to elevate your CRM Marketing in the new year. The post 5 New Year’s Resolutions for Exceptional CRM Marketing appeared first on Optimove.

CRM 69

CRM Marketing Social Media Analysis 69

NICE inContact

JUNE 28, 2019

How to entertain and engage customers: Be genuine — use first names and real communicative language, not corporate-speak Be personalized — use CRM data to create connections Be unattached to a script — give call center agents the freedom to interact. Brands stress and frustrate customers in many ways. This is the silver bullet.

Self Service 168

Self Service Contact Center Entertainment Call Center 168