AWS Machine Learning

DECEMBER 23, 2024

We use an Amazon Lex bot integrated with an Amazon Connect contact flow to deliver the conversational experience. Customer: Id like to check my booking. Virtual Agent: Thats great, please say your 5 character booking reference, you will find it at the top of the information pack we sent. What is your booking reference?

Virtual Agent 117

Virtual Agent Self Service Travel Connections 117

InMoment XI

NOVEMBER 5, 2024

The mapping platform has been growing in popularity amongst businesses ever since the launch of Apple Business Connect. Apple eventually followed suit by launching Apple Business Connect last year. The free tool allows businesses to manage their profiles and connect with customers directly on Apple Maps.

Connections 195

Connections Software Social Media Analysis 195

AWS Machine Learning

OCTOBER 30, 2024

This will deploy a Lambda function (book-hotel-lambda) and a CloudWatch log group ( /lex/book-hotel-bot ) in the us-east-1 Region. This will deploy a Lambda function (book-hotel-lambda) and a CloudWatch log group ( /lex/book-hotel-bot ) in the us-west-2 Region. In the Languages section, choose English (US).

Chatbots 108

Chatbots Hotels Contact Center Telecommunications 108

ECXO

FEBRUARY 20, 2025

The marketing highlights how products like the iPhone and Apple Watch enhance daily activities, from health monitoring to staying connected with loved ones. Uber: Ubers value proposition centers on convenience and reliability.

Loyalty 301

Loyalty Competitive Advantage Advertising Feedback 301

Experience Investigators by 360Connext

AUGUST 6, 2024

David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses. He is also the author of seven books including the acclaimed: It’s Not Who You Know, It’s Who Knows You!

Entertainment 310

Entertainment Culture Consulting Connections 310

ECXO

MARCH 19, 2025

This isnt about avoiding human connection altogether. Cognitive Load and Decision Fatigue Barry Schwartz, in his book The Paradox of Choice , discusses how excessive options and social engagement can lead to decision fatigue. Wanted tech support without explaining the problem five times to different representatives.

Customer Experience 232

Customer Experience Self Service Chatbots Trends 232

ECXO

NOVEMBER 9, 2023

The European Customer Experience Organization (ECXO) is Proud to Present Karen Jaw-Madson – Innovator in ‘Culture Your Corporate Culture’ speaking about Connecting Culture, CX and EX for Impact When? Her portfolio includes spearheading and implementing a multitude of global organizational initiatives.

Culture 156

Culture Connections Contact Center Leadership 156

ECXO

OCTOBER 23, 2024

Future Trends in AI for Customer Service As AI technology continues to evolve, it’s important to explore the future trends that will shape customer service: · Google Duplex : Google Duplex is an AI system designed to perform simple, real-world tasks like booking appointments by making phone calls on behalf of users.

Customer Success 207

Customer Success Customer Service Chatbots Banking 207

AWS Machine Learning

JANUARY 22, 2025

However, when users want to search or book flights and hotels, they are connected to an agent who guides them through the process, collecting essential information while maintaining the session until completion. Create the Condition node with the following information and connect with the Query Classifier node.

Travel 130

Travel Hotels e-support Examples 130

ECXO

NOVEMBER 17, 2024

Design leaders play an instrumental role in guiding products beyond functionality to create a connection that resonates on a personal level with users. When users feel understood, they are more likely to form a connection with the product. Creating Empathy in Design Empathy is the bedrock of emotional design.

B2B 390

B2B Loyalty Connections Technology 390

InMoment XI

NOVEMBER 7, 2024

Customer experience automation allows organizations to connect with customers in a relevant, timely, and personalized way without extra manual input. You want to ensure that interactions, whether from emails, SMS messages, chatbots, live support, or any other channel, are connected and tested before the user encounters them.

Customer Experience 195

Customer Experience Customer Journeys CRM e-support 195

Customer Bliss

AUGUST 30, 2021

They need a blend of high tech to enable high touch, as I discussed with a recent guest on my livestream , Deborah Westphal, author of a book on this subject entitled Convergence. Yes, you can book your ticket online, but it’s the gate agent’s concern in making your connection that shows if she’s been honored—so she can honor you.

Case Study 310

Case Study Hotels Travel Company 310

Alida

MAY 12, 2022

Indigo is Canada’s leading book and lifestyle retailer, offering a curated assortment of books, gifts, baby, kids, wellness, and lifestyle products that support their customers every day and at key life stages by simplifying their journey to live life on purpose.

Feedback 244

Feedback Retail Connections Customers 244

InMoment XI

FEBRUARY 25, 2022

The EX/CX Connection. Though on the surface this sounds plausible, and even rather convincing, a thorough examination of how employee satisfaction and engagement link to customer behavior will yield only a tenuous, assumptive and anecdotal connection.

Company 397

Company B2C Employee Experience Culture 397

AWS Machine Learning

JULY 15, 2024

Today, Mixbook is the #1 rated photo book service in the US with 26 thousand five-star reviews. Mixbook aims to foster the profound connections between users and their loved ones through sharing of their stories in both physical and digital mediums. Mixbook is empowering users to share their stories with creativity and confidence.

Travel 123

Travel e-support Innovation User Experience 123

ECXO

OCTOBER 5, 2023

In-depth Understanding of CX and AI Connection : Practical Examples : Delve into practical examples to understand how these emerging technologies can serve as a precursor to fully automated models using AI. He and his brother Peter, an Oxford D.Phil in Cognitive Psychology, have written three books on customer experience strategy and NPS.

Survey 380

Survey Net Promoter Score NPS Exercises 380

PeopleMetrics

FEBRUARY 13, 2025

As I outlined in the book , the reality is, VoC doesnt live in a vacuumit touches multiple departments, each playing a crucial role in making customer insights actionable. If your company has a business intelligence (BI) or data analytics team, they can help connect the dots between VoC results and business outcomes.

Analysis 109

Analysis Healthcare Feedback Analytics 109

ShepHyken

FEBRUARY 12, 2025

One of my favorite AI and marketing experts is Ford Saeks, who recently released his latest book, AI Mindshift: Unleash the Power of AI, Avoid the Pitfalls, and Keep the Human Experience. The book is filled with practical strategies and tactics to help organizations leverage AI while maintaining the personal touch.

Customer Service 86

Customer Service Strategy Chatbots Customer Service Training 86

Blake Morgan

NOVEMBER 19, 2024

Here are Brittany’s 7 proven strategies for creating superfans: Your Story: The Starting Point for Building Superfans Share what makes your brand unique to build emotional connections with customers. People connect with stories, not just products. She is a customer experience futurist and author of three books on customer experience.

Loyalty 69

Loyalty Strategy Leadership Connections 69

GetFeedback

SEPTEMBER 18, 2019

Prior to this, we had all read the book, “ The Effortless Experience: Conquering the New Battleground for Customer Loyalty ,” and one question came out of it: Is effortless really enough? . And in fact, the book argues that it costs more to delight. . The book makes two specific arguments that are key: . Finding no. Finding no.

Loyalty 257

Loyalty Customer Experience Touchpoint Metrics 257

BirdEye

SEPTEMBER 4, 2024

We’ll explore how to leverage each platform to its fullest potential, helping you secure more user-generated reviews, valuable customer insights, and, ultimately, more bookings. Bookings (Booking.com, Kayak, and HotelsCombined) If you’re a property owner looking for bookings, Booking.com is one place where you need to get listed.

Travel 105

Travel Hotels Social Media Hospitality 105

Blake Morgan

DECEMBER 30, 2024

The hospitality industry in 2024 continues to prioritize emotional connections and guest well-being as key differentiators, with U.S. She is a customer experience futurist and author of three books on customer experience. 8CXLaws.com.

Guest Experience 69

Guest Experience Hotels Hospitality Entertainment 69

ECXO

SEPTEMBER 30, 2023

Let’s continue to foster moments of genuine connection, to listen, digest and execute as also to innovate. ” Connect with Ilenia: Website: www.ileniavidili.com Book: [link] Your Facilitator Ricardo Saltz Gulko, co-founder of ECXO, will guide you through this enlightening presentation by Ilenia Vidili.

Meeting 296

Meeting Customer Centricity B2C Culture 296

Customer Bliss

JUNE 9, 2021

When writing my book, Would You Do That To Your Mother? , In that book, you’ll read about OVO Energy in the UK, who practices this level of transparency with customers by opening up their pricing plans to the public, outlining exactly what the energy costs are to them, so customers feel equity in what they are paying.

Leadership 288

Leadership Hospitality Customer relationships Company 288

Comm100

JULY 6, 2021

Comm100 Task Bot can also be used for meeting bookings. With a built-in Calendly integration, the user can quickly and easily book a meeting, choosing the date and time all within the live chat window. Every opportunity you get to connect with prospects is an opportunity to convert them into a customer.

Chatbots 264

Chatbots Sales eBook Resources 264

C3Centricity

JUNE 8, 2020

Despite many books touting the need for our customers to “Love” our brands, in reality, I’m not sure that any of us want to have a deep relationship with brands. But in today’s connected world it also needs to consider people who are currently strangers – but could potentially become guests.

Hospitality 307

Hospitality Customer Centricity Hotels How To 307

Comm100

NOVEMBER 15, 2022

Firstly, the majority of consumers now want to connect with brands digitally. Consumers want the choice to connect on a range of channels, and for the support on these channels to be fast, 24/7, and connected. Book a call today with Comm100 today to explore partnership options and we’ll sweeten the deal with a free gift box.

Omni-Channel 246

Omni-Channel Chatbots Social Media Software 246

Comm100

DECEMBER 8, 2024

Higher ed chatbots are reshaping the student experience, offering real-time support, streamlining processes, and opening doors to a more connected and engaging approach to education. This allows them to provide detailed assistance, like retrieving assignment deadlines or checking library book availability.

Chatbots 130

Chatbots Financial System Course 130

eglobalis

SEPTEMBER 5, 2024

During a conversation with industry leader Sue Nabeth Moore and online insights from Nick Mehta and his books, I’ve come to firmly believe that companies successfully merging these two sets of metrics not only gain deeper clarity into customer behaviors but also unlock new growth opportunities. Let me know in the comments!

Metrics 422

Metrics Customer Success Customer Experience Effort Score 422

InMoment XI

OCTOBER 25, 2024

A better reputation leads to more bookings and higher diner demand. These pages help you connect with diners in specific regions and address their concerns. InMoment’s review management platform helps you monitor and connect all your review data in the most accurate and reliable way possible. It results in increased revenue.

Feedback 195

Feedback Management Social Media ROI 195

ShepHyken

MARCH 19, 2025

This made me reflect on my mentor of gift giving, the late John Ruhlin , author of Giftolog,y and his latest book, Beyond Giftology (released posthumously), who taught me the dos and donts of corporate gifting. Everyone who knew him felt a connection. Connect with Shep on LinkedIn. However, not everyone does it right.

Sports 80

Sports Customer Service Training Customers Connections 80

Calabrio

MARCH 4, 2025

Importantly, omnichannel contact centers do more than just offer multiple channels; they connect them. Based in the cloud, these contact center solutions are what provide the connection between all channels, giving agents the tools to both communicate and manage conversations efficiently. Failing to do so risks losing customers.

Contact Center 130

Contact Center Omni-Channel Contact Center Software Software 130

Blake Morgan

NOVEMBER 5, 2024

David Edelman , senior lecturer at Harvard Business School and former Chief Marketing Officer of Aetna, offers insights from his new book, “Personalized: Customer Strategy in the Age of AI,” co-authored with Mark Abrahams. Think of Uber, which uses data to connect customers to rides instantly. 8CXLaws.com.

Strategy 59

Strategy Leadership Connections Brands 59

Experience Investigators by 360Connext

JANUARY 21, 2025

Hes a 12-time International Customer Experience award winner, frequently writes and speaks on CX topics, and co-authored The Publicity Handbook (McGraw Hill), a Fortune Book Club selection. A founding member of Cisco Systems CX function, he helped build the function with a focus on digital experience and partners.

Handbook 143

Handbook Wait Times Innovation Customer Journeys 143

ShepHyken

NOVEMBER 12, 2024

I don’t think there’s a company on the planet that can please every customer every time, although that’s a lofty goal and the theme of one of my books, Amaze Every Customer Every Time. Connect with Shep on LinkedIn. That made me wonder about the reasons good companies lose customers.

Return on Investment 101

Return on Investment Financial Customer Service Training Customers 101

C3Centricity

MARCH 15, 2018

The appeal of this alternative approach is confirmed by the results of SalesForce’s recent research findings reported in the “State of the Connected Consumer.” Customers Still Value Human Connections in a Tech-Driven World. Let me know in the comments. The Culture of Immediacy Drives Mobile-First Expectations.

Data 312

Data Retail Analysis Analytics 312

Blake Morgan

OCTOBER 22, 2024

                                                                                Customer experience and employee experience are deeply connected, and without strong employee experience, brands struggle to deliver memorable customer interactions. 8CXLaws.com.

Employee Experience 59

Employee Experience Brands Customer Experience Hospitality 59