Top 5 Customer Service & CX Articles for Week of August 12, 2024
ShepHyken
AUGUST 11, 2024
The experience a company provides is often as important as its products or services when it comes to customer satisfaction and loyalty. Conversely, organizations cannot afford to get CX wrong, as dissatisfaction can result in diminishing brand value, lost revenue, and customer churn. But there’s more.
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