BirdEye

FEBRUARY 5, 2025

For example, a beautifully plated dish featured in an Instagram post can drive social media engagement and inspire a visit. Here are the top benefits of marketing a restaurant with social media: Platforms like Instagram and Facebook are ideal for promoting events and showcasing your brand to local businesses and food lovers.

Social Media 104

Social Media Tips Marketing Video 104

Magellan Solutions

AUGUST 31, 2022

10 EXAMPLES OF BAD OUTSOURCING AND HOW TO AVOID THEM . 7 EXAMPLES OF OUTSOURCING FAILURES: REAL LIFE EVENTS . Let’s examine a few significant examples of bad outsourcing to see what we can learn from them. . #1) The event involving IBM and Queensland Health Department, puts the spotlight on examples of bad outsourcing.

Examples 75

Examples Case Study How To Banking 75

Experience Matters

JANUARY 20, 2015

This report provides specific examples of how these companies’ CX efforts have created value for both their customers and for their businesses. We also highlight their best practices across the four customer experience competencies—purposeful leadership, compelling brand values, employee engagement, and customer connectedness.

Report 120

Report Customer Connectedness Customer Journeys Net Promoter Score 120

Beyond Philosophy

APRIL 4, 2019

When the Customer Experience is successful in delivering on the brand promise, that is a Branded Customer Experience. For example, Apple delivers a Branded Customer Experience. . When I go into Apple, I feel that the “store” is on brand, from the way they dress to the way they act to the absence of tills.

Loyalty 130

Loyalty Brands Insurance Call Center 130

CSM Magazine

JANUARY 21, 2025

Define Your Brand’s Customer Service Values Your customer service should mirror your brand’s identity and core values. Is your brand built on a promise of efficiency, empathy , or innovation? For example: Provide helpful FAQs and detailed product descriptions to reduce confusion.

Brands 52

Brands Customer Service Self Service Social Media 52

Lumoa

FEBRUARY 9, 2023

Purposeful Leadership: Leaders operate consistently with a clear set of values. Compelling Brand Values: Brand promises drive how the organization treats customers. “ 10 Great Examples of Customer Onboarding That You Can Learn From ” by Groove. Learn from the best. How do I find your company?”

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

BirdEye

MARCH 20, 2023

Some examples of secondary social media channels include: Twitch Discord Reedit Slack Clubhouse Nextdoor Channel features A channel content strategy must take into account specific features for engagement and performance for each platform. For example, Instagram released its Reels feature to boost reach and unlock new user opportunities.

Social Media 52

Social Media Brand Values Strategy Brands 52

BirdEye

OCTOBER 5, 2023

Brand perception surveys These are used to gather direct feedback from your target audience. You can include questions about how they perceive your brand, what qualities they associate with it, and their overall impression. Undertake in-depth studies to analyze customer attitudes, preferences, and behaviors related to your brand.

Examples 64

Examples Measurement Brands How To 64

Lumoa

MARCH 8, 2023

To stand out and be different, telcos must think outside the box and emphasize their brand value in day-to-day operations and CX. This can be achieved by living up to customer promises and delivering a unique brand experience. Another example is axing fees if customers downgrade their plans.

Industry 195

Industry Customer Centricity Telecommunications Customer Satisfaction 195

CX Journey

DECEMBER 18, 2014

The price of the product, the brand value, and the other pillars of marketing are no longer the most important factors in a consumer’s selection process. At a certain level of affluence, the absolute value of experience a company is likely to deliver becomes the pivotal point in making a selection.

Customer Centricity 191

Customer Centricity Customer Experience Competitive Advantage Culture 191

CloudCherry

JULY 25, 2018

75% feel it is one of the most important components of their brand value, compared with 46% on average and 21% among low-performing firms.”. For example, Alibaba, the Chinese e-commerce giant, has a customer experience team of 3,000, while also utilizing chatbots to assist. Social responsibility. “75%

Technology 170

Technology Brands Customer Experience Omni-Channel 170

Experience Matters

APRIL 23, 2015

Q3: Compelling brand values are created with promises. How is your brand translated into specific customer promises? Q4: Brand promises are kept or broken when customers interact with your organization. How does your organization infuse its brand values into the design and delivery of customer experiences?

Brand Values 120

Brand Values Groups Customer Centricity Leadership 120

CSM Magazine

JANUARY 9, 2025

For example, Dropboxs initial beta testers gave crucial insights that shaped its user-friendly design and functionality, which contributed to its massive growth. For example, Netflix initially targeted DVD renters but quickly pivoted to streaming based on early customer data. These customers serve as proof of demand.

Social Media 52

Social Media Loyalty Feedback Study 52

BirdEye

MARCH 27, 2025

It appears after the @ symbol and is how people tag, search, and identify your brand on Instagram. For example, Birdeye uses @wearebirdeye, a username that reflects its brand voice and mission. The weare prefix emphasizes community and belongingcore values that Birdeye champions when helping businesses build trust online.

Brands 52

Brands Tips Social Media Examples 52

ProProfs Chat

DECEMBER 30, 2021

A psychographic segment example could be a student interested in purchasing an online course. For example, for some businesses Facebook and LinkedIn are more suitable, while Pinterest and Instagram work best for others. The same applies to advertising and brand campaign efforts. Tailor Your Brand Values.

Examples 52

Examples Social Media Sports Survey 52

Lumoa

MARCH 20, 2018

Purposeful Leadership: Leaders operate consistently with a clear set of values. Compelling Brand Values: Brand promises drive how the organization treats customers. 10 Great Examples of Customer Onboarding That You Can Learn From " by Groove, " The 5 'Best' User Onboarding Examples " by Appcues.

Net Promoter Score 268

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 268

BlueOcean

JULY 9, 2024

And now that customers have explored new brands, it’s likely many of the behaviors they adopted amid supply chain delays will stick around for the long run. Many grocery shoppers, for example, now prefer the taste and quality of private-label brands.

Loyalty 177

Loyalty Brands Ecommerce Average Handle Time 177

BirdEye

JULY 25, 2023

In this blog post, we’ve compiled a comprehensive list of social proof examples to help you use this marketing phenomenon to your advantage. 20+ Social proof examples Which social proof works best? FAQs about social proof examples Boost online reputation with Birdeye What is social proof? Boosting brand recognition.

Examples 52

Examples Social Media Effort Score Case Study 52

Experience Investigators by 360Connext

APRIL 2, 2024

Each customer touchpoint is an opportunity to reinforce your brand value and engage customers in meaningful ways. For example, Online could be a channel. A Fictitious Example of a Customer-Focused Touchpoint Inventory: I have a need, and look up a service online. <- And for good reason! Channels are Not Touchpoints.

Touchpoint 143

Touchpoint Customer Journeys Customer Experience Social Media 143

ijgolding

MAY 5, 2017

Flexibility is increasingly important – you will be attractive to a much wider geographical pool if there are one or two home working days a week available, for example. But it really is by no means the only driver, particularly when recruiting for Customer Experience professionals.

Brands 144

Brands Customer Journeys Airlines Brand Values 144

SuiteCX

AUGUST 18, 2017

For example, a health care company who wants to provide a “connection with me” service will have a completely different customer experience from one who wants to provide “world class innovation”. If you need help getting started to define your vision, build your brand values and service standards please contact me DBevelacqua@Suitecx.com.

Culture 113

Culture Customer Engagement Engagement Innovation 113

InMoment XI

OCTOBER 3, 2024

For example, 97% of businesses calculate their customer retention rate at least once a year, with 71% of those businesses reviewing their customer retention rate monthly or weekly. By staying true to those values over time, you will build brand equity and easily retain those customers. How Is Customer Retention Measured?

Customer Retention 195

Customer Retention Strategy Guest Experience Loyalty Programs 195

Experience Investigators by 360Connext

APRIL 2, 2024

Each customer touchpoint is an opportunity to reinforce your brand value and engage customers in meaningful ways. For example, Online could be a channel. A Fictitious Example of a Customer-Focused Touchpoint Inventory: I have a need, and look up a service online. <- And for good reason! Channels are Not Touchpoints.

Touchpoint 137

Touchpoint Customer Journeys Customer Experience Social Media 137

Kerry Bodine

JUNE 25, 2017

You’ll get to ask all your burning questions about journey mapping, hear best practices and examples, and swap tips with other customer experience practitioners. Your brand is defined by the experiences your customers have from the moment they know you exist through their very last interaction with you.

Customer Journeys 12

Customer Journeys Exercises B2C Course 12

AskNicely

OCTOBER 10, 2018

Christensen’s now famous Harvard Business Review study on McDonald’s milkshakes is a perfect example of how customer feedback can help brands better understand what their customers’ jobs-to-be-done are. Brands that use feedback to understand their customers are better able to communicate brand value.

Feedback 150

Feedback Brands Net Promoter Score Competitive Advantage 150

BlueOcean

APRIL 30, 2021

Forced to get more comfortable than ever before with online options for retail and grocery, for example, customers’ use of self-serve and online customer care channels has similarly increased. Customer experience is a key factor (and often the first step) in establishing trust.

Omni-Channel 156

Omni-Channel Customer Care Self Service eBook 156

InMoment XI

FEBRUARY 29, 2024

What is an Example of Local SEO? An example of local SEO in action is when someone searches for a specific service or product with a location-based query, such as “plumber near me” or “coffee shop in Dallas.” Here are some examples of how they are connected.

Tips 195

Tips Strategy Case Study Social Media 195

ShepHyken

FEBRUARY 6, 2019

Many organizations’ core values include words like honesty and integrity. Office Pride’s core beliefs and values are as follows: Honor God. Increase Brand Value. This short 84-page book devotes a chapter to each of his eight core values, supported by examples of how Office Pride employees and franchisees live by them.

Culture 115

Culture Exercises Customer Service Training Brand Values 115

Smith+co CX

OCTOBER 19, 2017

The reason for this is simple – it jars when brand values fail to make it beyond the confines of the boardroom in terms of observable actions. The hard reality for business leaders hoping to inspire advocacy is that how brands view and implement their values will affect output, staff confidence, loyalty and retention.

Brand Values 28

Brand Values Brands Airlines Travel 28

CSM Magazine

FEBRUARY 5, 2025

Brand Values: Share your brand story, mission, and core values. Lead by example by showing your new rep that customer satisfaction is a priority. Heres how to build their knowledge: Product/Service Deep-Dive: Walk your rep through every feature, benefit, and common customer pain point associated with your offering.

Training 52

Training Knowledge Base Customer Centricity Culture 52

TechSee

APRIL 28, 2020

On the other, they have to find ways to tailor them to get the best out of each platform, without compromising on their messaging or brand values. On the one hand, they need to deliver the products and services consumers want in multiple formats. For many organizations, the answer lies in an effective multiexperience strategy.

Customer Journeys 124

Customer Journeys Strategy Multi-Channel Omni-Channel 124

CSM Magazine

DECEMBER 3, 2024

For example, sites like Facebook and Google use AI for product placement and more. AI detection tools can analyze marketing materials to verify whether or not they were indeed created by AI, while human-generated content maintains its distinctive qualities and adheres to brand values.

Marketing 52

Marketing Social Media Chatbots Return on Investment 52

ProProfs Chat

JULY 30, 2021

(b) Visual Imagery: There are certain brands who believe in creating a good brand image by evoking all your five senses. For example, the well renowned brand Nike uses the power of Instagram marketing to create inspirational posts. People look up to your brand for advice on crucial product related topics.

Brands 111

Brands Net Promoter Score Social Media e-support 111

Experience Matters

JANUARY 8, 2018

This report: Highlights specific examples of Read More. Here’s the executive summary: This past November, we named six organizations the winners of Temkin Group’s 2017 Customer Experience Excellence Award – AARP, Allianz Worldwide Partners, Century Support Services, Nurse Next Door Home Care Services, Reliant, and Sage.

Report 145

Report B2C B2B Groups 145

SuiteCX

AUGUST 18, 2017

For example, a health care company who wants to provide a “connection with me” service will have a completely different customer experience from one who wants to provide “world class innovation”. If you need help getting started to define your vision, build your brand values and service standards please contact me DBevelacqua@Suitecx.com.

Culture 100

Culture Customer Engagement Engagement Innovation 100

Russel Lolacher

JUNE 15, 2021

For example: The customer has choices. For example: “On a scale of zero to ten, how likely are you to recommend our business to a friend or colleague?”. Employees feel less connection and belief in the corporate vision/mission = diminished brand value. It got a little magical. They honor us with their business.

Employee Experience 128

Employee Experience Customer Experience Customer Service Customer Journeys 128

Help Scout

MAY 21, 2019

You can also use a value proposition canvas to help you map out the essential elements of your value proposition. Here’s an example from digital strategist Peter Thomson: Image source. Replace X, Y, and Z with answers relating to your own product, service or brand. Value proposition examples. Sign me up.

Examples 40

Examples Hotels Hospitality Travel 40