InMoment XI

SEPTEMBER 25, 2024

Sentiment Analysis : Businesses use NLP to analyze customer feedback, reviews, and social media conversations to determine customer sentiment toward their products, services, or brands. First, the CMR team extracts a subset of social comments from an InMoment-built data warehouse, based on the products and brands they want to know more about.

Data 195

Data Social Media Net Promoter Score Analysis 195

Storyminers

APRIL 24, 2018

Vacasa delivers a great guest experience. These are what enable them to economically thrive while delivering consistently good experiences across 8,000 properties around the world. It takes more than a well-crafted business design and some clever tech to make a guest and owner services business hum. TAKE-AWAYS.

Case Study 100

Case Study Study Culture Guest Experience 100

Avaya

FEBRUARY 7, 2017

Here are five ways hospitality leaders and/or IT decision makers can begin building a successful digital strategy: Extend customer communications beyond the call center: Customer relationships are shaped across every business unit at every touch point, so why quarantine communications within the call center?

Hotels 40

Hotels Guest Experience Hospitality Strategy 40

Storyminers

APRIL 24, 2018

Vacasa delivers a great guest experience. These are what enable them to economically thrive while delivering consistently good experiences across 8,000 properties around the world. It takes more than a well-crafted business design and some clever tech to make a guest and owner services business hum. TAKE-AWAYS.

Case Study 100

Case Study Study Culture Guest Experience 100

Magellan Solutions

MAY 10, 2024

Improved Guest Experience A dedicated VA can communicate with guests promptly and professionally, addressing their queries and concerns. This can lead to higher guest satisfaction, better reviews, and increased bookings, as guests appreciate the excellent service and attention to detail.

Hospitality 52

Hospitality Competitive Advantage Self Service Guest Experience 52

Comm100

AUGUST 23, 2018

This year, the company was ranked the most valuable brand in the world , with an estimated brand value of about 150.81 It’s also a great option for small businesses that don’t have the resources for a large, dedicated call center. billion U.S. Who is doing this right?

Exceptional Customer Service 104

Exceptional Customer Service Customer Service Chatbots Hotels 104

Michel Falcon Experience

APRIL 13, 2023

So there’s proof there, whether it’s through companies that you’ve associated yourself with Zappos, Starbucks or whichever brand. And I think that kind of permeates their whole brand today. At 1-800-GOT-JUNK, that was to become a globally admired brand. Why do some companies still struggle to commit to it?

Culture 60

Culture Company ROI Leadership 60

Michel Falcon Experience

APRIL 11, 2019

So then you went from that and then eventually found yourself making 10 bucks an hour at a call center at a 1-800-GOT-JUNK. Which, if none of you are familiar with the brand 1-800-GOT-JUNK, I think they’re very successful. Jason: Multiple brands, and Brian is just crushing it.

Culture 60

Culture Leadership Hospitality Meeting 60