Vonage

JUNE 5, 2018

Therefore, developing a diverse, effective, and continuing training plan is crucial to strengthening and expanding the capabilities of your business and creating a culture of customer excellence. However, implementing an employee-first culture can create a knock-on effect that drives customer satisfaction rates and profits.

Self Service 136

Self Service Company Hotels Entertainment 136

Experience Investigators by 360Connext

APRIL 30, 2024

Let’s embark on an insightful exploration of CX in the live entertainment industry. Get ready to discover how to stand out in a sea of entertainment options and ensure that your customers are embarking on an experience that resonates with your brand’s unique story even before the moment tickets are purchased.

Customer Journeys 143

Customer Journeys Entertainment Touchpoint Resources 143

C3Centricity

JUNE 28, 2018

In the report they mention three changes that CMOs are grappling with in an effort to impact both inside and outside their organisation: How the relationships between brands and customers have changed. How brands can offer the very best customer experience. How brands can become more human and approachable.

Marketing 249

Marketing Brands Analysis ROI 249

CSM Magazine

OCTOBER 25, 2023

The modern media and entertainment industry continually evolves, and customer experience is more crucial than ever. One key aspect of delivering outstanding customer experience in media and entertainment is through localization for the entertainment industry. Revenue Growth : Happy customers spend more.

Entertainment 52

Entertainment Customer Experience How To Social Media 52

CSM Magazine

JANUARY 9, 2025

The iGaming industry thrives on its ability to offer immersive experiences, seamless gameplay, and unmatched entertainment. This article explores the vital role customer service plays in the iGaming sector, with a spotlight on how Revpanda supports brands in delivering superior user experiences.

Customer Service 52

Customer Service Entertainment Poor Customer Service Loyalty 52

C3Centricity

MAY 25, 2020

The Culture of Immediacy Drives Mobile-First Expectations. Two-thirds of consumers say they’re likely to switch brands if they’re treated like a number instead of an individual. .” .” To summarise their six conclusions: Information-Savvy Customers Now Control the Marketplace.

Technology 304

Technology Analysis Data Consumers 304

GlowTouch

JULY 12, 2021

Adding to the experience is the latest in-car entertainment, with trends that leave the eight-track, cassette, and CD eras in the dust. That means hundreds of miles with plenty of windshield time and a need to keep drivers and passengers alike entertained. Brand Specific AI Systems. Easy Auto Buying.

Entertainment 52

Entertainment Trends Technology Travel 52

InMoment XI

FEBRUARY 2, 2024

The event brought in senior leadership from analytics, CX, insights, and VoC programs from 44 different brands, all with the common goal: sharing how integrated CX is making groundbreaking changes to their companies, customer experiences, and the market as a whole.

Hospitality 195

Hospitality Call Center Retail NPS 195

C3Centricity

JUNE 28, 2018

In the report they mention three changes that CMOs are grappling with in an effort to impact both inside and outside their organisation: How the relationships between brands and customers have changed. How brands can offer the very best customer experience. How brands can become more human and approachable.

Marketing 229

Marketing Brands Analysis ROI 229

Kayako

APRIL 29, 2019

And with good reason, customer-centric culture is the backbone of good customer experience. He was right, of course, and Virgin is a shining example of a brand that has successfully differentiated its offering based on customer experience. The Ritz Carlton, a brand renowned for its service culture, has successfully done this.

Customer Service 163

Customer Service Guidelines Employee Engagement Customer Journeys 163

Customer Guru

JANUARY 30, 2018

Viraj Verma is currently working as the Head of Marketing and Strategic Alliances at PVR BluO, a one of a kind of entertainment concept in India. Mr. Verma has an experience of 17 years in the Marketing domain across multiple industries such as entertainment, hospitality, and retail. Customer experience is what the brand is.

Brands 95

Brands Customer Experience Marketing Entertainment 95

BirdEye

FEBRUARY 5, 2025

A carefully curated Facebook Business Page can also effectively showcase your brands story and offerings. Here are the top benefits of marketing a restaurant with social media: Platforms like Instagram and Facebook are ideal for promoting events and showcasing your brand to local businesses and food lovers.

Social Media 104

Social Media Tips Marketing Video 104

ijgolding

NOVEMBER 18, 2014

I often do not get much chance to see the sights and experience the culture, but I do get the opportunity to eat nice food, stay in good hotels and travel with well known operators. Starwood boast the Sheraton and Le Meridien brands among their portfolio and are well known for delivering very good customer experiences.

Customer Expectations 215

Customer Expectations Hotels Airlines Travel 215

InMoment XI

OCTOBER 4, 2024

It’s a journey encompassing every point of interaction with your brand, from the initial awareness to leaving an online review. Customer Experience (CX) is the overall perception someone has of your brand based on their thoughts and feelings after each interaction with your business.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

Thematic

OCTOBER 30, 2024

Tracking and examining customer conversations over multiple channels takes time and effort – which is why many top-tier brands and leading organizations are turning to AI-driven voice of customer (VoC) tools to extract insights from customer feedback at scale. What is voice of the customer?

Voice of Customer 62

Voice of Customer Examples Industry Handbook 62

Comm100

JUNE 19, 2018

Common Purpose & Brand Promise. At Disney, one of the most important parts of having a strong customer focus is having a common purpose and a clear brand promise. Disney’s common purpose is “ We create happiness by providing the finest entertainment for people of all ages, everywhere. Culture & Training.

Contact Center 122

Contact Center Entertainment eBook Culture 122

NetBase

APRIL 27, 2020

In present culture, the meme reflects current news, changing moods of the people, as well as trends. Envision memes as little crumbs that your company can follow to stay on top of how your consumers feel about important topics, and your brand. Meme Culture as Way to Connect with Consumers. Down at our core, we are all the same.

Culture 63

Culture Consumers Social Media Entertainment 63

Customer Bliss

DECEMBER 6, 2018

C&W is a full-service communications and entertainment provider, operating in the Caribbean and Latin America, and Alvin manages the consumer service delivery workforce across 17 Caribbean markets. Unite the Silos Under a Shared Vision. Alvin is based in Florida with his wife and five kids.

Wireless 180

Wireless Customer Journeys Telecommunications NPS 180

Qualtrics

MARCH 21, 2019

To earn your customers’ attention today you need to deliver a unique experience, engage them around issues that matter with content that entertains, and on their terms. In the battle for attention, popular culture is an invaluable asset. Capitalize on culture. For instance, is it to simply entertain?

Culture 40

Culture Brands Entertainment Sports 40

DCX

DECEMBER 3, 2024

By the 2000s, companies like Apple reimagined the mobile phone, creating the smartphone—an all-in-one device for communication, computing, and entertainment. It’s about building a culture where challenging the status quo is not just accepted but expected. Mobile phones were bulky, expensive, and limited. what if?'"

Customer Experience 52

Customer Experience Exercises Transportation Entertainment 52

DCX

DECEMBER 1, 2024

If your brand’s doing the same things as everyone else—same chatbots, same perks, same emails—why should customers care? Customers want brands that break the mold and make them feel valued. Source NEW from DCX: Get Every Department Onboard with Customer-Centricity Want to build a true customer-first culture?

Fashion 52

Fashion Culture Trends Connections 52

Oracle

FEBRUARY 6, 2019

available on demand, and they expect instant gratification as well as almost constant entertainment. Brands such as Burberry and Nike have dropped product with a twist. Burberry customers look forward to the 17th of each month because they trust the brand won’t disappoint. Product drops with a twist.

Retail 64

Retail Trends Culture Entertainment 64

DCX

FEBRUARY 16, 2025

📌🚀Grab a Copy: A CX Leader’s Guide to Organizational Buy-In Ready to cultivate a customer-obsessed culture? The Experience Economy is Here Great brands don’t just sell products or services—they create moments. The best brands don’t just get customers, they create superfans.

Video 52

Video Airlines Travel Connections 52

Alida

JANUARY 26, 2017

With a brand new stadium, however, comes higher ticket prices—and even higher fan expectations. AMB Sports & Entertainment (owner of Atlanta Falcons, Atlanta United FC and Mercedes-Benz Stadium) knows that the experience in the new stadium needs to match the building’s beauty and grandeur. Commit to fan-centricity.

Sports 90

Sports Entertainment Tips Guest Experience 90

BlueOcean

JULY 5, 2016

Top brands respond to customer service requests on Twitter in just minutes , while the worst take hours, if not days. Customer service response time by brands actively using the channel has improved by 13% on Facebook in the past year. Creating engagement with transparent, timely, effective customer care is good for your brand.

Customer Care 120

Customer Care Social Media Contact Center Entertainment 120

Maz Iqbal

OCTOBER 9, 2014

The clue lies in the adjective ambitious as in ‘ambitious leaders’ It turns out that of the 250+ brands surveyed by Nunwood only a very small number are ‘ambitious’ And as such little has improved overall as regards the state of customer experience excellence in the UK. Did you get the clue? Which sectors are stagnant?

Case Study 89

Case Study Customer Experience Employee Engagement Retail 89

Up Your Service

MAY 3, 2017

But a whole other degree of devoted customer exists: The brand evangelist, described as the kind of traveler who feels so connected to a company that they proactively share their positive experiences with others. However, smart companies see this as an opportunity to create brand evangelists. By David Harrington.

Hospitality 74

Hospitality Travel Industry Brands 74

Maru Group

APRIL 16, 2020

What should gaming brands be doing to attract and retain new players? We’ve seen a dramatic increase in people reaching for digital entertainment as a means to cope with what the new-normal COVID-19 has imposed on the world. And unlike other forms of entertainment, game play requires a level of focus and mental acuity.

Brands 60

Brands Strategy Entertainment Video 60

Kustomer

NOVEMBER 1, 2021

Check out our favorite customer service podcasts, or keep reading for some entertaining podcast history. While the entertainment value of podcasts is largely acknowledged, they also work as a great educational tool. A treasure trove of retail, brand, and customer service information is ready and waiting for your ears.

Customer Service 90

Customer Service Entertainment Trends Social Media 90

Beyond Philosophy

JANUARY 19, 2022

While they have to this point largely been dominated by games and entertainment, these immersive technologies are poised to change how people interact with brands’ products and services in more everyday ways. Immersive experiences are part of the metaverse, leveraging the power of augmented reality (AR) and VR.

Examples 78

Examples Entertainment Social Media Consulting 78

Michel Falcon Experience

MARCH 12, 2019

I’m going to give you a lot of entertainment and engagement, but a lot of education as well too. The expectations of our employees and our customers must be managed to build a people first culture. And I looked at PR and biz dev, and I was like “That sounds cool and all, but what could be my thing?

Culture 12

Culture Employee Engagement Company Engagement 12

SurveySensum

OCTOBER 28, 2024

Known as “The Ultimate Question,” NPS gauges customer loyalty with a straightforward question: “How likely are you to recommend our company/brand/product/service to a friend or colleague?” After launching a new in-flight entertainment system, they noticed a drop in NPS scores. How Does the NPS KPI Work?

NPS 52

NPS Loyalty Effort Score Analysis 52

DCX

NOVEMBER 24, 2024

Educate and Entertain: Daisy’s antics aren’t just fun—they’re teaching customers to spot and report scams. Build Trust: Customers feel safer when they see brands actively fighting fraud on their behalf. But over-relying on it can kill the personal touch that makes your brand stand out.

Customer Centricity 52

Customer Centricity Leadership Retail Chatbots 52

C Space

APRIL 22, 2020

The Brand Move Roundup – April 22, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Brand Move Roundup – April 22, 2020.

Brands 52

Brands Fashion Hotels Entertainment 52

DCX

OCTOBER 22, 2024

They decided to split their DVD-by-mail service into a separate company called Qwikster, while keeping their streaming service under the Netflix brand. Second, create a culture that celebrates learning from unsuccessful ideas. Take the story of a certain mouse-eared entertainment company. Spoiler alert: it didn't go well.

Social Media 52

Social Media e-support Innovation Course 52

Beyond Philosophy

JANUARY 19, 2022

This metaverse concept is poised to change everything, from how we interact online to how we buy things to the way brands market themselves. . We hosted an expert on a recent podcast to tell us how the metaverse will change brand marketing. Dobrev says his goal is to immerse our end users in the Coke culture narrative.

Examples 88

Examples Entertainment Technology Interaction 88

DCX

MARCH 2, 2025

📌🚀Get Your Free CX Leader’s Playbook for Winning Buy-In Ready to cultivate a customer-obsessed culture? The way we shop, work, and interact with brands is changing fast. Yesterday’s miracles are today’s meh Air conditioning, global travel, and endless entertainment used to be for the elite.

Retail 52

Retail Chatbots Entertainment Culture 52