Experience Investigators by 360Connext

APRIL 23, 2024

Leading customer experience efforts within a larger business strategy can offer a blueprint for fostering customer loyalty, enhancing customer (and employee) retention, and ultimately, driving brand loyalty. If you have customers, then they’re having an experience with your brand, your products, and at every step in their journey.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

BlueOcean

MARCH 7, 2024

Blue Ocean’s 2024 Stevie Award entry highlights the extraordinary partnership with their client, a national sports association that leads the US in governing and promoting one of the nation’s most well-loved sports. We saw there was a true cultural fit. Since the beginning, I knew there was something unique about this company.

Sales 177

Sales Customer Service Sports Contact Center 177

SurveySensum

NOVEMBER 5, 2024

Nike is one of the most reputable apparel and shoe brands in the sports industry, boasting a value of over 30 billion US dollars. In essence, Nike has built a community where fans feel valued and rewarded for being part of the brand. The brand has mastered the art of making online shopping feel personal and tailored.

NPS 52

NPS Loyalty Strategy Loyalty Programs 52

Experience Investigators by 360Connext

JULY 6, 2021

But customer experience is a team sport, so great cross-functional teams also understand how important it is to communicate ongoing success and support the processes and systems required to deliver to the customer throughout their journey. How you communicate will be based on your organization, your culture and your communication options.

Effort Score 358

Effort Score Customer Journeys Net Promoter Score Government 358

ClearAction

FEBRUARY 13, 2023

Leading Customer Experience as a Team Sport Lynn Hunsaker Author Lynn Hunsaker at Super Bowl LVII stadium 2023 Leading customer experience as a team sport is essential because every player in your enterprise helps or hinders customer experience performance. This is how both luxury and discount brands can have raving fans.

Sports 71

Sports Customer Experience Handbook Case Study 71

PeopleMetrics

OCTOBER 31, 2014

And we meandered our way to an interesting question: What is the difference between brand and customer experience? That’s Mine”: A Short History of Brand. The concept of “brand” originates from cattle ranching. Brand” translated to marketing and advertising naturally: that world is one of insignias (i.e.,

Brands 103

Brands Customer Experience Culture Sports 103

BlueOcean

MARCH 7, 2024

Blue Ocean’s 2024 Stevie Award entry highlights the extraordinary partnership with their client, a national sports association that leads the US in governing and promoting one of the nation’s most well-loved sports. We saw there was a true cultural fit. Since the beginning, I knew there was something unique about this company.

Sales 156

Sales Customer Service Sports Contact Center 156

ClearAction

MARCH 22, 2024

CX is a Team Sport: 2 Surprising Views Lynn Hunsaker CX is a Team Sport was the CX Day 1 theme in 2021, celebrating the 10th anniversary of the Customer Experience Professionals Association. We all learn from each other in CX is one way CX is a team sport. Two very different CX is a Team Sport analogies may be surprising to you.

Sports 62

Sports Chief Customer Officer Conference Customer Centricity 62

Optimove

DECEMBER 18, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more 9 Takeaways for LATAM Betting Operators Needless to say, iGaming and sports betting market in Latin America is booming.

Gamification 64

Gamification Sports Loyalty Programs Omni-Channel 64

CSM Magazine

NOVEMBER 15, 2024

Think of a slogan as a brand’s calling card – a chance to showcase its unique voice, impress customers, and establish a connection that’ll last long after the first impression fades. The Importance of Customer Service Slogans Customer service slogans play a pivotal role in shaping a brand’s identity.

Customer Service 52

Customer Service How To Social Media Culture 52

Experience Investigators by 360Connext

DECEMBER 8, 2020

Customer experience is a team sport. If it was based on ongoing customer feedback, did customers have a say in what improvements were made? If not, how can they be included in the future? Cross-functional leadership and support is needed to make these improvements.

Customer Experience 329

Customer Experience Net Promoter Score Effort Score Exercises 329

AWS Machine Learning

MARCH 18, 2025

In his spare time, Shyam likes to run long distances, travel around the world, and experience new cultures with family and friends. Apart from work, he loves to spend time with his family and play sports with his friends. Antonio Rodriguez is a Principal Generative AI Specialist Solutions Architect at AWS.

Policies 87

Policies Interaction Government Resources 87

Vonage

MARCH 14, 2017

Life quickly filled with new sports, new clothing, and new underpants. Inside was a brand new pair of silk long underpants. Same size and color as the old ones, but brand new! Ron Kaufman is the world’s leading educator and motivator for upgrading customer service and uplifting service culture. Your Service.

Customer Service 136

Customer Service Sports Social Media Culture 136

NetBase

APRIL 28, 2020

ESports is an explosive industry and many top brands are paying attention. With live sports cancelled for the foreseeable future, many sports fanatics have turned to these platforms to get their competitive fix. If a pro-player mentions a brand, it’s going to reach a lot of ears. eSports Evolution.

Brands 67

Brands Sports Social Media Banking 67

Alida

JANUARY 26, 2017

With a brand new stadium, however, comes higher ticket prices—and even higher fan expectations. AMB Sports & Entertainment (owner of Atlanta Falcons, Atlanta United FC and Mercedes-Benz Stadium) knows that the experience in the new stadium needs to match the building’s beauty and grandeur. Commit to fan-centricity.

Sports 90

Sports Entertainment Tips Guest Experience 90

ijgolding

MAY 17, 2017

Others may have heroes from the sporting arena, whether it be a football or soccer player; Muhammad Ali, or a multiple Olympic champion. The driving force behind that, was the culture Jack Welch embedded across the GE empire. Creating one of the most customer centric brands on the planet is obviously a major reason why.

Customer Centricity 181

Customer Centricity Leadership Competitive Advantage Sports 181

InMoment XI

OCTOBER 4, 2024

It’s a journey encompassing every point of interaction with your brand, from the initial awareness to leaving an online review. Customer Experience (CX) is the overall perception someone has of your brand based on their thoughts and feelings after each interaction with your business. CXM vs CRM: How They Differ?

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

Avaya

APRIL 9, 2019

Sports marketing, sponsorship, fan engagement, player tech, these are all things that have come on heavy in recent years. Previously, sports were simply about the main media networks, the prime times, the most popular sports, and the players. But now… the business of sports has grown infinitely and means so much more.

Sports 51

Sports Trends Entertainment Contact Center 51

Beyond Philosophy

FEBRUARY 17, 2020

Specifically, it relates to how brands and consumers are going to communicate through messaging and social media. . Now, brands do this all the time, but the direct response was not the norm back then. In other words, brands behave like humans in these channels. Messina is an expert on this subject.

Meeting 166

Meeting Social Media Call Center Multi-Channel 166

BlueOcean

JANUARY 20, 2022

In a world where the customer experience matters more than ever, the decision to outsource your customer care has significant impact on your brand and its reputation. The cherry on top of these considerations is the cultural alignment between your organization and your customer base. In 2022, the RFP process holds even greater weight.

Contact Center 156

Contact Center Customer Care Infographics Sports 156

AWS Machine Learning

JANUARY 7, 2025

LLMs particularly stand out for their natural ability to learn from the context of the input text, which allows them to pick up on cultural cues and produce more natural sounding translations. If the question is asked in the context of sport, such as Did you perform well at the soccer tournament?

Effort Score 103

Effort Score Policies Knowledge Base Metrics 103

Russel Lolacher

NOVEMBER 28, 2022

In this episode of Relationships at Work, Russel chats with speaker and Police Chief of the Mountain View Police Department Chris Hsiung on how communication and creating connection within an organization can improve workplace culture. And this was as a brand new officer. So, so that type of cultural leadership, right.

Culture 98

Culture Connections Leadership Communication 98

ShepHyken

JULY 1, 2019

My Comments: While there is a customer service department (the agents who take calls from customers), my belief has always been that customer service is a philosophy – part of the company’s culture. A Mile in Their Shoes: How to create a visual representation of your customer’s experience with your brand. LiveHelpNow!) In true St.

Customer Journeys 124

Customer Journeys Customer Service Exercises B2C 124

Customer Bliss

DECEMBER 6, 2018

His focus is on creating a new customer first culture, driving change through improved insights and research, and building new teams across his field services and call center divisions throughout the Caribbean and Latin America. He’s an avid sports fan, whether coaching his kids or cheering for the Alabama Crimson Tide football team.

Wireless 180

Wireless Customer Journeys Telecommunications NPS 180

Maru Group

MARCH 16, 2021

But a focus on television broadcasting obscures the fact that the way people interact with sports is changing, with people embracing video highlights and moving away from watching entire games. Maru recently partnered with Variety magazine to produce an in-depth look into how people relate to sports. Other sports are faring far worse.

Sports 52

Sports Innovation Social Media Culture 52

BlueOcean

DECEMBER 13, 2022

In fact, 56% of customers are more likely to buy from a brand if they belong to their loyalty program. Furthermore, a McKinsey report revealed that brands with top-performing loyalty programs earn a 15 to 25 percent bump in revenue thanks to their loyal customers, who are either buying more or buying more often (or both).

Loyalty Programs 177

Loyalty Programs Loyalty Rewards Programs Social Media 177

Optimove

NOVEMBER 19, 2020

Mike: In the modern gaming world, which includes land-based casinos, sports betting, digital, and all gaming forms, I would suggest that you don’t have to choose between revenue and socially RG. And three, if you don’t take responsibility seriously, regulators will prevent your brand from renewing your license.

Sports 98

Sports Policies Study Culture 98

DCX

JANUARY 19, 2025

From Delta’s seamless travel concierge to Dutch Bros’ culture of care, these stories remind us that great CX doesn’t just happen—it’s designed. With Flow, brands can create interactions that feel natural, breaking down barriers to customer trust and satisfaction.

Travel 52

Travel Customer Centricity Culture Brands 52

Qualtrics

MARCH 21, 2019

In the battle for attention, popular culture is an invaluable asset. At Qualtrics X4 Summit we heard from Greg Dzurik, VP of Marketing at Yum Brands about what businesses can do to create moments in culture. Capitalize on culture. Huge benefits that have been achieved by simply tapping into a cultural moment.

Culture 40

Culture Brands Entertainment Sports 40

Comm100

MARCH 8, 2017

Chelsea Krost is a self-named Millennial spokesperson and brand consultant. Her Twitter sports articles about Millennial trends, and is a hot spot for information on what companies can do to appeal to Generation Z and Millennial consumers. Chelsea Krost. ChelseaKrost. Flavio Martins. flavmartins.

Customer Service 0

Customer Service Chief Customer Officer Customer Centricity Consulting 0

ECXO

DECEMBER 26, 2023

About the book: The Digital Seeker distils key lessons from the compelling stories of innovative businesses: not just tech companies but companies spanning a wide range of industries, including amusement parks, fashion, sports, health care, distribution, and the public sector. messaging, social media, live chat, video chat, online reviews).

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

DCX

FEBRUARY 23, 2025

📌🚀Grab a Copy: A CX Leader’s Guide to Organizational Buy-In Ready to cultivate a customer-obsessed culture? According to Intercom, the smartest brands are already making the shift. Customers are already expecting brands to anticipate their needs—Ballie is just a physical manifestation of that trend.

e-support 52

e-support Culture Wait Times Leadership 52

Beyond Philosophy

NOVEMBER 29, 2014

Social media feeds across the USA are sporting this meme. This tradition has become a hallmark of American Culture; much like Boxing Day is in the UK. According to Scott Robinson, Senior Director, Loyalty Design & Solutions of Bond Brand Loyalty, the atmosphere around Black Friday as a social event has changed as well.

Social Media 117

Social Media Wireless Retail Leadership 117

BlueOcean

AUGUST 27, 2020

Real-life sneak peek: In December of 2019, Blue Ocean was awarded a significant piece of new business supporting members of a major sports association with a launch date set for March 2020. You’ll see it in the way they work to understand your brand, your customers, and your people.

Customer Care 156

Customer Care Contact Center Sports Case Study 156

Lumoa

OCTOBER 31, 2018

It’s predicted, that by 2020 customer experience will overtake price and product as the key brand differentiator when making consumer choices. Now, luckily for everyone and especially for the customers, more and more brands put more and more effort into developing its customer experience. How to overcome those challenges?

Customer Experience 150

Customer Experience Customer Centricity Culture Consulting 150

Experience Investigators by 360Connext

JULY 24, 2019

SportsClips offered haircuts in a sports-themed salon to create an experience for guys, instead of the standard salon serving women. Organizational culture and systems can’t change. Old school businesses often had a culture of “CYA.” The Solution: Simplify by removing jargon from your brand’s vocabulary.

Customer Journeys 110

Customer Journeys Culture Customer Centricity CRM 110

Michel Falcon Experience

APRIL 13, 2023

Michel Falcon: Welcome to the People-First Culture podcast with me, Michel Falcon, where I share lessons I’ve learned and those of others on how to build a more purposeful business and career. Welcome to the People-First Culture podcast with Michel. When did you first learn that company culture could actually drive growth?

Culture 60

Culture Company ROI Leadership 60