Brands Customer Service Training Hospitality 
ShepHyken
NOVEMBER 3, 2021
While he’s in the hospitality industry, this could apply to any type of business. There have most likely been times that many of us have fallen short in taking care of our customers. I would love to get some service-related feedback. My hotels have struggled this year with our service scores. Thank you in advance. .
ShepHyken
JULY 14, 2021
Both of these authors have a hospitality background. Both know the value of their customers hearing yes for an answer. I went back to the same store, only to be disappointed that the brand discontinued that model. In my book, Amaze Every Customer Every Time , I write about the concept, “ One to say YES and two to say NO.”
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ShepHyken
SEPTEMBER 29, 2021
Other brands have gone down this path. Disney Institute teaches the Disney way in the form of courses on customer service and experience, leadership, and more. The Ritz-Carlton has a team of trainers that companies hire to learn the secrets of creating world-class hospitality and service.
ShepHyken
MARCH 8, 2021
They build brands. My Comment: Customer Experience (CX) is marketing. My Comment: If you’ve been following me, you know that I’m a big believer in the hospitality mentality. It is full of stats from a very robust survey, heavily weighted to one of the most influential groups of customers, Gen Z. pandemic).
ShepHyken
JANUARY 25, 2021
Hospitality Net) In this article, we reflect on where such issues may arise, how to measure, and how to take fast, effective action allowing you to manage your hotel in the best way possible. My Comment: I believe that every company – in any industry – could do well to have a “hospitality mentality.”
ShepHyken
OCTOBER 3, 2016
Southwest Airlines Puts Its Heart Into The Customer Experience by Stan Phelps. Purple Goldfish) Two years ago Southwest Airlines launched new branding for the airline. The heart is now more prominent in the branding. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.
ShepHyken
JULY 8, 2019
(Roger Dooley) Internet service providers and cable TV services have the lowest customer satisfaction ratings of all rated industries in one survey. These firms do many things poorly, but a bizarre interaction with my current internet provider uncovered a brand new customer experience failure. That’s months away.
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