Kayako

AUGUST 12, 2022

The lockdowns and aftermath of the 2020 global pandemic spiked growth in e-commerce sales as brick-and-mortar stores and restaurants closed their doors. eMarketer estimates that by 2024 almost 20% of total retail sales will be via eCommerce, and that estimate does not include travel and event ticketing or restaurant food delivery.

Customer Service 292

Customer Service Ecommerce Effort Score e-support 292

Experience Investigators by 360Connext

JUNE 22, 2021

The relationship between a brand and its customers is like any other relationship. Those are important parts of the customer journey, but the overlooked opportunities may lie in the customers who are drifting away from the brand due to neglect. These are customers who are not happy or just “meh” about what your brand does for them.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

C Space

MAY 18, 2020

The Brand Move Roundup – May 15, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. E-bike companies are seeing strong growth.

Brands 52

Brands e-support Transportation Video 52

InMoment XI

MARCH 25, 2024

Organizations should take a closer look at predictive analytics examples to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. It’s an opportunity that your company can capitalize on today.

Analytics 195

Analytics Examples Customer Experience Effort Score 195

BirdEye

OCTOBER 5, 2023

What’s the first thing that comes to mind when someone mentions your brand name? Today’s marketplace is competitive and transparent, so managing brand perception isn't just important - it's imperative. This guide will uncover what your target audience thinks about your brand. Table of contents What is brand perception?

Examples 64

Examples Measurement Brands How To 64

C Space

JULY 16, 2020

The Brand Move Roundup – July 16, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

Brands 52

Brands Transportation Travel Fashion 52

C Space

MARCH 12, 2020

The Brand Move Roundup. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In a fast-moving global crisis such as the current coronavirus outbreak, brands have an important role to play. Chris Nurko. Chief Innovation Officer, C Space. Technology.

Brands 52

Brands Airlines Fashion Travel 52

C Space

APRIL 15, 2020

The Brand Move Roundup – April 15, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Scardellette, Vice President, Cigna Dental & Vision.

Brands 52

Brands Hospitality Social Media e-support 52

C Space

MAY 28, 2020

The Brand Move Roundup – May 27, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. The survey’s most surprising finding deals with young consumers and luxury.

Brands 52

Brands Fashion Apparel e-support 52

Experience Investigators by 360Connext

OCTOBER 1, 2014

It’s a chance to show your brand at its finest. There were no email or website addresses provided for support. Speaking of personality, here are a couple unexpected efforts made by brands to inject some personality into typically boring language. Why would you want to risk screwing that up? Words as Microinteractions.

e-support 274

e-support Social Media Consulting Customers 274

SmartMessage Blog

APRIL 14, 2023

Events are among the most essential topics in marketing activities. Especially in the B2B world, events are important to promote products and services and create new prospects. They were also organizing brand-specific events and creating interaction. They successfully filled the space in absence of physical events.

Marketing 52

Marketing B2B e-support Social Media 52

Magellan Solutions

MARCH 5, 2023

Marketing and Branding One of the effective advertising methods is social media. Posting alone is easy, but since it’s for marketing and branding, making sure it’s relevant, has SEO values, and has eye-catchy graphics is a must and this all takes time.

Industry 98

Industry e-support Healthcare Social Media 98

Gainsight

APRIL 9, 2024

We do this through Pulse events and wanted to create this with our Community Unplugged event. Nick Mehta, CEO at Gainsight and Kellie Capote, Chief Customer Officer at Gainsight kicked off the event and dove deep into why communities are important within the workplace and how to start building them.

Connections 52

Connections Chief Customer Officer e-support Roadmap 52

Experience Investigators by 360Connext

MARCH 17, 2020

My 15-year old high school sophomore son is working diligently on his brand new e-learning curriculum as school is closed for the foreseeable future. Schedule more support if you can. Not just customer support, but support for your agents, managers and yourself! I write this in a new reality. Leaders want to lead.

Customer Journeys 178

Customer Journeys Customer Experience How To e-support 178

DCX

SEPTEMBER 15, 2024

If you’re all about boosting customer satisfaction, cutting churn, and driving revenue, this is one event you don’t want to miss! Multichannel support: Offering various contact methods (email, phone, physical locations) caters to different customer preferences for communication and support. Register Today!

e-support 52

e-support Healthcare Customer Journeys Roadmap 52

DCX

SEPTEMBER 15, 2024

If you’re all about boosting customer satisfaction, cutting churn, and driving revenue, this is one event you don’t want to miss! Multichannel support: Offering various contact methods (email, phone, physical locations) caters to different customer preferences for communication and support. Register Today!

e-support 52

e-support Healthcare Customer Journeys Roadmap 52

Clarivate

OCTOBER 10, 2022

As part of the Drugs to Watch program, Clarivate experts use proprietary data sources, landscape and event monitoring and deep market knowledge to identify key drug developments expected to have a significant impact on patients and markets. Key ESMO findings. months; HR: 0.321, P<0.001). months vs. 20.3 months; HR 0.52; P= 0.00047). [11]

Study 52

Study Analysis Healthcare Marketing 52

Retently

OCTOBER 23, 2024

To truly grasp their audience’s needs and preferences at each stage of the journey, brands often rely on surveys as their go-to tool. Typically, most brands focus on surveying just a couple of key touchpoints, like post-purchase NPS to measure customer loyalty, or post-helpdesk interaction CSAT to gauge service satisfaction.

Ecommerce 139

Ecommerce Survey Retail NPS 139

C Space

APRIL 22, 2020

The Brand Move Roundup – April 22, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. That’s worthy of huge congratulations.

Brands 52

Brands Fashion Hotels Entertainment 52

SmartMessage Blog

MAY 16, 2023

According to Statista’s data , the size of the B2B e-commerce market was $17.9 For example, events and meetings held in the physical world are a very valuable type of activity for B2B marketing. In the online field, they try to bring their expertise to the fore with webinars and similar events. Fair, symposium, forum, etc.,

B2B 52

B2B Marketing B2C e-support 52

SmartMessage Blog

MAY 16, 2023

Events are among the most essential topics in marketing activities. Especially in the B2B world, events are important to promote products and services and create new prospects. They were also organizing brand-specific events and creating interaction. They successfully filled the space in absence of physical events.

Marketing 52

Marketing e-support B2B Social Media 52

Kustomer

DECEMBER 20, 2019

The throughline of all developments in customer service this past year have stemmed from one fact: customer expectations are growing and brands are struggling to keep up. Consumers demand instantaneous communications on every channel, while simultaneously expecting personalized connections with the brands they do business with.

e-support 68

e-support Omni-Channel Case Study Comparison 68

C Space

MARCH 17, 2020

The Brand Move Roundup – March 17, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. It’s a fast-moving situation, but we’ve pulled together another of our regular, up-to-date snapshots of how brands are responding to the crisis. Chris Nurko.

Brands 40

Brands Travel Hotels e-support 40

DCX

SEPTEMBER 29, 2024

If you’re all about boosting customer satisfaction, cutting churn, and driving revenue, this is one event you don’t want to miss! The big picture: Consumers across age groups are increasingly buying products through social apps, gaming platforms, and livestreams, challenging traditional e-commerce models. Register Today!

e-support 59

e-support Customer Centricity Apparel Leadership 59

C Space

JUNE 1, 2020

The Brand Move Roundup – June 1, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Others, though, are scaling back their usual spend.

Brands 52

Brands Multi-Channel Conference Advertising 52

Talkdesk

NOVEMBER 16, 2020

2020 has been an extraordinary year for brands and retailers. COVID-19 has accelerated the channel shift from in-store purchases to e-commerce, leading many companies to rapidly adopt and upgrade their digital capabilities, while others were ill-prepared. For both, the upcoming holiday super peak will prove an important stress test.

Call Center 105

Call Center Self Service e-support How To 105

C Space

JULY 24, 2020

The Brand Move Roundup – July 24, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

Brands 52

Brands Sports Advertising Transportation 52

C Space

APRIL 21, 2020

The Brand Move Roundup – April 21, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. All stories are free to stream on desktop, laptop, phone or tablet.

Brands 52

Brands Hospitality Entertainment Healthcare 52

SmartMessage Blog

APRIL 27, 2023

According to Statista’s data , the size of the B2B e-commerce market was $17.9 For example, events and meetings held in the physical world are a very valuable type of activity for B2B marketing. In the online field, they try to bring their expertise to the fore with webinars and similar events. Fair, symposium, forum, etc.,

B2B 40

B2B Marketing B2C e-support 40

SmartMessage Blog

JUNE 5, 2022

Bulk e-mails are marketing tools that brands use as a means of introducing themselves to their target audience and can interact directly with potential customers when the right strategies are used. Bulk e-mailing, as the name suggests, means sending the same e-mail to more than one recipient at the same time. Newsletters.

e-support 40

e-support Marketing Chatbots Advertising 40

DCX

SEPTEMBER 29, 2024

If you’re all about boosting customer satisfaction, cutting churn, and driving revenue, this is one event you don’t want to miss! The big picture: Consumers across age groups are increasingly buying products through social apps, gaming platforms, and livestreams, challenging traditional e-commerce models. Register Today!

e-support 52

e-support Customer Centricity Apparel Leadership 52

Optimove

JUNE 15, 2023

Whether it’s weekly promotions, exclusive updates, or exciting announcements, scheduled campaigns keep your brand front and center, capturing your customers’ attention and keeping them interested … they’re the r eliabl e heartbeat of an SMS strategy, if you like. You’re a growing finance brand.

Marketing 98

Marketing How To Return on Investment e-support 98

Kustomer

JUNE 7, 2022

If the events of this year taught those of us in the customer experience world anything, it’s that we can never stop innovating to be more customer-centric. We can’t hope that we will “get by” just a little longer with legacy CRMs and support tickets. UNTUCKit is another great example of a customer-centric brand.

Customer Experience 90

Customer Experience Self Service e-support CRM 90

TechSee

JUNE 16, 2022

As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. Roy Atkinson is one of the top influencers in the service and support industry, with an international reputation. Follow on LinkedIn.

Customer Service 252

Customer Service Contact Center Chief Customer Officer Call Center 252

C Space

MARCH 31, 2020

The Brand Move Roundup – March 31, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

Brands 40

Brands Hospitality Hotels e-support 40

DCX

AUGUST 18, 2024

Plus, check out the upcoming customer success events you won’t want to miss. Mark The "30 Days to Greater Influence" e-course isn't for everyone. This could apply to areas like financial services, healthcare, or e-commerce. Happy reading!

Healthcare 52

Healthcare e-support Banking Financial 52

DCX

AUGUST 18, 2024

Plus, check out the upcoming customer success events you won’t want to miss. Mark The "30 Days to Greater Influence" e-course isn't for everyone. This could apply to areas like financial services, healthcare, or e-commerce. Happy reading!

Healthcare 52

Healthcare e-support Banking Financial 52