Comm100

DECEMBER 10, 2024

Monthly Active Users (MAU) Unique players engaging monthly Measures the platforms overall popularity and market reach. Retention Rate % of players returning over a specific period Measures loyalty and the effectiveness of retention strategies. Request a demo today Request Demo 5.

Strategy 130

Strategy Multi-Channel Loyalty Social Media 130

AWS Machine Learning

APRIL 4, 2024

This is a guest post co-written with Tamir Rubinsky and Aviad Aranias from Nielsen Sports. Nielsen Sports shapes the world’s media and content as a global leader in audience insights, data, and analytics. For example, we identify if the brand is on a banner or a shirt.

Sports 99

Sports Video Analysis Multi-Channel 99

SuiteCX

JUNE 15, 2017

For this reason, it is critically important that we measure the profit returned from customer loyalty and retention marketing investments. Self-selection bias; this is the big loyalty program measurement challenge. comparisons of sales, value or loyalty for members versus non-members do not necessarily measure program effectiveness.

ROI 100

ROI Measurement Marketing Loyalty Programs 100

SuiteCX

JUNE 15, 2017

For this reason, it is critically important that we measure the profit returned from customer loyalty and retention marketing investments. Self-selection bias; this is the big loyalty program measurement challenge. comparisons of sales, value or loyalty for members versus non-members do not necessarily measure program effectiveness.

ROI 100

ROI Measurement Marketing Loyalty Programs 100

Lumoa

FEBRUARY 6, 2018

Now, luckily for everyone and especially the customers, more and more brands put more and more effort into developing its customer experience. Another is silos – unless there’s perfect collaboration they lead to inconsistent or competing objectives, marketing, service and measurement. How to overcome those challenges?

Customer Experience 304

Customer Experience Customer Centricity Self Service Culture 304

Experience Investigators by 360Connext

JULY 6, 2021

But customer experience is a team sport, so great cross-functional teams also understand how important it is to communicate ongoing success and support the processes and systems required to deliver to the customer throughout their journey. Ideally, the CX Team will review critical CX measurements and insights on a regular basis.

Effort Score 358

Effort Score Customer Journeys Net Promoter Score Government 358

Optimove

AUGUST 7, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: iGaming and Sports Betting operators can now deliver an unparalleled AI-orchestrated gamification experience, driving higher retention rates and deeper player engagement. This collaboration will enhance player engagement and retention strategies.

Gamification 69

Gamification Sports Multi-Channel CRM 69

Beyond Philosophy

NOVEMBER 7, 2016

Dunkin’ Donuts, Honda, and McDonald’s are all gigantic brands with huge reputations. They have each partnered with a sports franchise in a brilliant play to boost the emotional engagement with the team’s fans. Associating your brand with these powerful feelings creates emotional engagement with your brand, too.

Sports 167

Sports Effort Score Rewards Programs Transportation 167

Beyond Philosophy

JANUARY 25, 2024

Justin shared how sports can teach us a lot about how to improve your Customer Experience. Moreover, Justin could make a go of it as a sports commentator if he was so inclined. Plus, even if you’re not familiar with Australian rules football, the sports metaphors work well. Analogies are a great way of communicating.

Sports 78

Sports Customer Experience Customer Centricity Conference 78

CloudCherry

JULY 5, 2019

I played the sport for 12 years and found that I love to coach just as much as I love to play. In sports, you never reach perfection. The same goes for experiences your customers have with your brand. I have been coaching high school lacrosse for 4 years now. I love the game of lacrosse and all that it can teach young athletes.

Sports 150

Sports Effort Score Measurement Customer Experience 150

Thematic

FEBRUARY 9, 2025

” We even gave you PwC's findings that 32% of customers would stop doing business with a brand they love after just one bad experience. Take note that while NPS ( Net Promoter Score ) measures how likely customers are to recommend a brand, sentiment analysis helps explain why.

NPS 62

NPS Analysis Sports Net Promoter Score 62

Optimove

DECEMBER 9, 2024

With the rise of AI-orchestrated gamification, iGaming and sports betting operators are now equipped to deliver hyper-personalized, dynamic experiences. Measurable Impact: Analyze gamification’s influence on retention, loyalty, and revenue KPIs. Why is gamification important for iGaming and sports betting operators?

Gamification 52

Gamification Engagement Sports CRM 52

Lumoa

JUNE 26, 2023

Nike, another well-known retail brand, achieved higher annual revenue by investing in multiple channels. Buyers will get a connected brand experience throughout all channels, including physical outlets, e-commerce stores, social media pages, and even through SMS and push notifications.

Omni-Channel 195

Omni-Channel Customer Experience Net Promoter Score Effort Score 195

Retently

MARCH 29, 2023

In his blog post, he wrote: “So, in short, the master plan is: Build a sport car Use that money to build an affordable car Use that money to build an even more affordable car While doing above, also provide zero emission electric power generation options” The company had a vision and a long-term goal from the start.

Net Promoter Score 195

Net Promoter Score NPS Automotive Customer Satisfaction 195

AWS Machine Learning

APRIL 1, 2025

The system measures the total runtime, providing transparency about the processing duration. How Insagic uses Constitutional AI to generate compliant content Insagic uses real-world medical data to help brands understand people as patients and patients as people, enabling them to deliver actionable insights in the healthcare marketing space.

Knowledge Base 112

Knowledge Base Healthcare Guidelines System 112

BirdEye

OCTOBER 5, 2023

What’s the first thing that comes to mind when someone mentions your brand name? Today’s marketplace is competitive and transparent, so managing brand perception isn't just important - it's imperative. This guide will uncover what your target audience thinks about your brand. Table of contents What is brand perception?

Examples 64

Examples Measurement Brands How To 64

Optimove

MARCH 20, 2025

By tapping into human desires for achievement and recognition, brands can create highly engaging experiences that drive loyalty, increase conversions, and build emotional connections with customers. This session explored how to turn passive browsing into active engagement with predictive content recommendations.

Connections 52

Connections Gamification Marketing CRM 52

InMoment XI

SEPTEMBER 25, 2024

Sentiment Analysis : Businesses use NLP to analyze customer feedback, reviews, and social media conversations to determine customer sentiment toward their products, services, or brands. They turned to InMoment for a powerful NLP platform that could analyze and decode the jargon-filled language of professional sports.

Data 195

Data Social Media Net Promoter Score Analysis 195

NetBase

APRIL 28, 2020

ESports is an explosive industry and many top brands are paying attention. With live sports cancelled for the foreseeable future, many sports fanatics have turned to these platforms to get their competitive fix. This makes sense, of course, as we’re in the midst of widespread stay-at-home measures. eSports Evolution.

Brands 67

Brands Sports Social Media Banking 67

NetBase

JUNE 5, 2020

Brand advertising budgets continuing to shift towards online and social media. AT&T, HBO Max, Peacock, Hulu and Quibi offer ways for brands to reach more consumers. 52% of all online brand discovery still happens in public social feeds. Sports are for spectators, and with no live audience, creativity became the new sport.

Innovation 73

Innovation Brands Social Media Advertising 73

AWS Machine Learning

NOVEMBER 3, 2023

Although high shooting speed excites soccer fans, it has not been measured regularly in the Bundesliga until now. An accurate timestamp measurement helps us figure out how fast the shot was right from the start. We measure shot speed for shots that end up as goals, those that hit the post, or get saved.

Sports 125

Sports Measurement Metrics Telecommunications 125

Avaya

APRIL 9, 2019

Sports marketing, sponsorship, fan engagement, player tech, these are all things that have come on heavy in recent years. Previously, sports were simply about the main media networks, the prime times, the most popular sports, and the players. But now… the business of sports has grown infinitely and means so much more.

Sports 51

Sports Trends Entertainment Contact Center 51

InMoment XI

OCTOBER 4, 2024

It’s a journey encompassing every point of interaction with your brand, from the initial awareness to leaving an online review. Customer Experience (CX) is the overall perception someone has of your brand based on their thoughts and feelings after each interaction with your business. CXM vs CRM: How They Differ?

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

Optimove

JUNE 1, 2020

Champion sports betting operators know that every game counts, and your CRM strategies should already be put in place to kick off a successful season. For example, one sports betting brand scheduled a campaign for five days after the first deposit was made by players. Great opportunities come to those who are ready to win.

Sports 98

Sports CRM Groups Loyalty 98

CSM Magazine

FEBRUARY 13, 2024

In the rapidly evolving world of online gambling, Mostbet stands out as a premier sports betting app, offering an extensive array of betting options to enthusiasts around the globe. With its commitment to delivering a seamless and immersive betting journey, Mostbet is redefining what it means to engage with sports betting in the digital age.

Sports 52

Sports User Experience Innovation Banking 52

Maru Group

MARCH 16, 2021

But a focus on television broadcasting obscures the fact that the way people interact with sports is changing, with people embracing video highlights and moving away from watching entire games. Maru recently partnered with Variety magazine to produce an in-depth look into how people relate to sports. Other sports are faring far worse.

Sports 52

Sports Innovation Social Media Culture 52

ECXO

DECEMBER 26, 2023

About the book: The Digital Seeker distils key lessons from the compelling stories of innovative businesses: not just tech companies but companies spanning a wide range of industries, including amusement parks, fashion, sports, health care, distribution, and the public sector. Here is the link. Here is the book link. Here is the book link.

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

Maru Group

JUNE 18, 2020

Sports – like most industries – is changing. UK fans aren’t as connected with sports, especially football, as they were four months ago. The break in the season and the on-going impact of social distancing measures appears to be having a negative influence on our sporting consumption. Sport is a social game.

Sports 52

Sports Connections Exercises Engagement 52

BlueOcean

AUGUST 27, 2020

It communicates expectations on both sides and establishes measures of success, including all KPIs, metrics, and call volume forecasting. Real-life sneak peek: In December of 2019, Blue Ocean was awarded a significant piece of new business supporting members of a major sports association with a launch date set for March 2020.

Customer Care 156

Customer Care Contact Center Sports Case Study 156

Optimove

NOVEMBER 16, 2022

The World Cup Pulse, updated daily throughout the tournament, collects and presents KPIs from over 100 sports gaming brands, including industry giants and boutique operators. We’re talking about tens of millions of player touch points measured, analyzed, and presented in easily digestible charts and graphs. Some examples?

Data 98

Data Sports Measurement Industry 98

Education Services Group

SEPTEMBER 20, 2021

Among the checklist of validations performed is measuring the height of the net in select and vulnerable locations. If these measurements are off—even by 1 centimeter—angles and judgment can easily become skewed, more balls will be hit directly into the net, and even serve percentages can plummet. Walk out on the court.

Analytics 97

Analytics Customer Success Data Sports 97

BlueOcean

JANUARY 20, 2022

In a world where the customer experience matters more than ever, the decision to outsource your customer care has significant impact on your brand and its reputation. We regularly partner with brands who like to be able to connect with their customers at a personal level. In 2022, the RFP process holds even greater weight.

Contact Center 156

Contact Center Customer Care Infographics Sports 156

Happy or Not

NOVEMBER 13, 2024

JACK & JONES built a strong foundation for brand loyalty by delivering great customer service. XXL Sports & Outdoor: achieving 94% satisfaction during peak season XXL Sports & Outdoor, a leader in sports retail, set out to improve customer experience during busy shopping seasons.

Examples 36

Examples Customer Service Case Study Hospitality 36

Vonage

APRIL 12, 2018

Businesses are increasingly being challenged to adapt to the changes in technology and customer expectations that are being driven by digital transformation, and many brands are struggling to understand where their contact centers – their human sales and service agents – fit in.

Customer Success 120

Customer Success Contact Center Conference Sports 120

NetBase

SEPTEMBER 11, 2020

Competitive intelligence is any bit of intel that gives your brand an edge over the competition. And having a large dataset of social conversations and the ability to slice and dice the data to get to the roots of trends or brand shortcomings is indispensable in today’s business landscape. Would you expect that from a fitness brand?

Social Media 98

Social Media Sports Retail Analysis 98

ProProfs Chat

NOVEMBER 19, 2021

At some point in time, we all have answered a poll – Whether it was a question about our ideal election candidate or our favorite beverage brand. To what extent do you agree or disagree with the statement: I found value in using the products from [brand name] ? Examples of Likert Scale questions: – To measure Frequency.

Engagement 98

Engagement Sports Net Promoter Score Effort Score 98

Michelli Experience

JANUARY 17, 2017

And the running app Nike+ Run Club challenges sports enthusiasts to measure themselves against others.”. In other business settings, “story” often involves providing an emotionally engaging context for a branded customer experience and finding ways to have customers meld their personal story with your brand story.

Customer Experience 100

Customer Experience Gamification Banking Sports 100