InMoment XI

DECEMBER 7, 2017

Overview Valero Energy Corporation is an international manufacturer and marketer of transportation fuels and petrochemicals. As the world’s largest independent petroleum refiner, Valero has a workforce of 10,000 employees with a refining capacity of approximately 3.1 million barrels per day.

Transportation 0

Transportation Sales Brands Marketing 0

InMoment XI

JANUARY 9, 2024

Great customer experiences help your brand achieve differentiation. Great customer experiences improve brand reputation. If you consistently deliver positive experiences, your brand is more likely to be seen as reliable, trustworthy, and customer-centric. Loyal customers are also more likely to recommend the business to others.

B2B 413

B2B Self Service Customer Experience Customer Journeys 413

Wired and Dangerous

DECEMBER 3, 2018

Chip popped the obvious question–if customer service was a mode of transportation, what would it be? If you asked your customers to characterize the service they receive from you as a mode of transportation, what would they choose? “If lawyers were farm animals, which one would they be?”

Transportation 87

Transportation Self Service Loyalty Innovation 87

GetFeedback

APRIL 29, 2019

Transportation feedback. Brand awareness feedback. Learn how your customers discovered your brand and their perception of your performance and values as a company. The Ultimate Guide to Event Surveys. A comprehensive list of pre and post event survey questions. Read Article.

Survey 265

Survey Net Promoter Score NPS Healthcare 265

CSM Magazine

FEBRUARY 12, 2025

After all, packing and transporting belongings is just one part of the jobmaking customers feel supported, heard, and reassured is equally important. The Importance of Customer Service in Cross-Country Moving For many customers, moving isn’t just about transporting items from Point A to Point B.

Customer Service 52

Customer Service Company Transportation Exceptional Customer Service 52

GetFeedback

FEBRUARY 12, 2019

Branded Experience: Customers are greeted with sleek, branded surveys that are easy to take. Knowing your customers are connecting with your brand on a variety of channels, around the clock, when does it make sense to leverage SMS Invitations? Ready to see SMS Invitations in action? When should you use SMS Invitations?

Omni-Channel 236

Omni-Channel Transportation Comparison Survey 236

Blake Morgan

DECEMBER 2, 2022

Technology-free experiences buck the trend that brands don’t seem to exist if they aren’t constantly shared on social media—which could be a risky move, but customers feel they have experienced something unique and exclusive. Instead of sharing with the masses, they share the experience via word of mouth, which grows the brand.

Brands 105

Brands Social Media Transportation Entertainment 105

Oracle

FEBRUARY 28, 2019

When it comes to omnichannel customer experience, brands are able boost sales while at the same time improving customers’ experiences at various touchpoints. ” So how can brands leverage an omnichannel approach that attracts new customers, increases individual sales, and builds a more loyal customer base? ” IKEA.

Omni-Channel 106

Omni-Channel Brands Customer Experience Hotels 106

InMoment XI

AUGUST 2, 2022

The prospective market is clearer, current customers are more accurately advertised to, and businesses can personalize the experience of their brand for each segmented audience. Customized solutions also add a personal touch to your brand, which is something most customers appreciate and want more of. Improved Products or Services.

Advertising 221

Advertising Transportation Groups Analytics 221

C3Centricity

SEPTEMBER 14, 2020

Personally, I’m happy to order my usual brands online and have them delivered, especially when they’re cumbersome, like pet food, drinks, tinned and paper products. Several home improvement brands and stores are already offering apps which allow customers to see their potential purchases in their homes. Am I being naive?

Retail 299

Retail Apparel Trends Transportation 299

Michelli Experience

APRIL 18, 2017

Until we are willing to pay for more…it is often difficult for brands to decide which of many customer “wants” they should actually invest in. Once you let passengers assume a seat, “oversold” is not a condition that allows you to violate your contract to transport them. Appreciate the impact of customer care.

Airlines 230

Airlines Travel Transportation Customer Centricity 230

QuestionPro Audience

MAY 18, 2018

But as a generation that is on the cusp of surpassing baby boomers as the nation’s largest living adult generation , it’s important for brands to take notice of the trends they’re setting as consumers. By embracing technology and innovation, brands can attract this intriguing generation of consumers. . TECHNOLOGY.

Travel 186

Travel Airlines Transportation Guidelines 186

Conversocial

MAY 20, 2021

Over the course of the last 12+ months countries have been in fluctuating states of lockdown, creating issues around factories, transport, stores and every link in between that makes the global supply chain function. For the purposes of this article, we are just going to focus on the first one.

Ecommerce 105

Ecommerce Transportation Retail Brands 105

NetBase

MAY 15, 2020

Brands recognizing their importance with funding PPE (personal protective equipment) or other gear, are also realizing that broadcasting the good they’re doing is really all they can do right now. Brands are seeing the opportunity to help, and many are answering the call. Brands Making Month-long Efforts. Let’s check it out!

Brands 98

Brands Hospitality Healthcare Transportation 98

AskNicely

OCTOBER 8, 2018

This is the next in an ongoing series of real stories about how businesses create customer experiences that surprise, delight, and grow their brand through customer advocacy. A pretty high score when you think about the wide variety of people they have to please and the different types of transportation moving through traffic every day.

NPS 75

NPS Customer Experience Net Promoter Score Transportation 75

ShepHyken

FEBRUARY 13, 2024

They use their cars for the same reason: daily transportation. Both brands offer the same functionality – a room with a bed, TV, bathroom, etc. While the two cars serve the same function of transportation, the choice between them isn’t about getting from point A to point B. The Ferrari costs about $250,000 – 10 times more!

Customer Experience 144

Customer Experience Transportation Hotels Airlines 144

ijgolding

JANUARY 12, 2018

If you happen to live in the UK and regularly have to rely on public transport to commute to and from work, the heralding of a brand spanking new year is unlikely to have filled you with much joy – from the commuting perspective that is.

Industry 156

Industry Transportation Travel Government 156

CSM Magazine

MAY 6, 2024

Improving customer service in the auto transport industry involves offering custom solutions tailored to each client’s unique needs. Customer service in the auto transport industry can be improved by implementing a customer-centric approach, offering clear communication, providing regular updates, and promptly addressing any concerns.

Transportation 52

Transportation Customer Satisfaction Industry Strategy 52

Beyond Philosophy

NOVEMBER 7, 2016

Dunkin’ Donuts, Honda, and McDonald’s are all gigantic brands with huge reputations. McDonald’s and the Philadelphia Eagles have several programs in play, starting by giving away $5,000 in tokens to the Southeastern Pennsylvania Transportation Authority (SEPTA), for fans to use to see the last exhibition game.

Sports 167

Sports Effort Score Rewards Programs Transportation 167

C3Centricity

APRIL 29, 2020

Personally, I’m happy to order my usual brands online and have them delivered, especially when they’re cumbersome, like pet food, drinks, tinned and paper products. Several home improvement brands and stores are already offering apps which allow customers to see their potential purchases in their homes. Am I being naive?

Retail 240

Retail Apparel Transportation Trends 240

C3Centricity

OCTOBER 1, 2019

That is what touches our customers and makes them feel differently about our brand, company or service. The brand is Brompton Bikes, a folding, city bike. Brompton have realised that their retail outlet needs to be an integral part of the brand experience, if they want to not only satisfy, but delight their customers.

Customer Satisfaction 245

Customer Satisfaction Hotels Marketing Customer Centricity 245

InMoment XI

SEPTEMBER 1, 2022

At InMoment, we frequently sit down with brand executives and look at real-time metrics that show how much revenue has been recovered due to their closed loop program. Studies tell us that 50% of those customers will continue to do business with your brand, however, 50% will defect—this is where your closed loop program comes into play.

Customer Retention 195

Customer Retention How To Customer Journeys Telecommunications 195

ShepHyken

JULY 14, 2021

You can take a cab, take an Uber or lift, or we’re happy to call a private service and arrange for your transportation.”. I went back to the same store, only to be disappointed that the brand discontinued that model. I once bought a pair of workout shoes from a shoe store. I loved these shoes so much I wanted to buy another pair.

How To 171

How To Hotels Hospitality Transportation 171

TechSee

OCTOBER 5, 2021

While the lack of drivers affects many industries, the petrol crisis is the most acute as fuel tanker drivers need additional qualifications aside from their HGV license in order to be able to transport petrol, making these drivers an even rarer commodity. How to Ensure Business Continuity.

How To 207

How To Transportation Customer Satisfaction Insurance 207

CSM Magazine

OCTOBER 24, 2024

The Role of Sound in Slot Games: An Overview Sound in slot games serves multiple purposes, each contributing to the overall enhanced player experience: Creating atmosphere and theme; Providing feedback on game events; Enhancing the excitement of wins; Maintaining player engagement during gameplay; Reinforcing brand identity.

Sports 52

Sports Transportation Video Entertainment 52

Oracle

APRIL 16, 2020

When it comes to captivating an audience, there’s nothing like the power of brand storytelling. So how can a brand harness the power of storytelling to connect with customers? Here are 4 examples of exceptional and memorable brand storytelling. Nike has been at the forefront of brand campaigns for decades.

Brands 73

Brands Transportation Advertising Sports 73

Beyond Philosophy

NOVEMBER 4, 2018

Convenience is like branding in this way. With branding, your efforts in marketing reflect the brand you want to create. However, what you say the brand is isn’t necessarily what the customers say it is. The perception of your brand is up to them. Customer perception is your brand.

Customer Experience 162

Customer Experience Self Service How To Banking 162

UJET

FEBRUARY 11, 2020

Optimizing Channels for Customer Support dives into the importance of building identical support experiences, no matter the channel by looking into three separate industry verticals: e-commerce, on-demand transportation, and on-demand food delivery.

Brands 72

Brands e-support Transportation Video 72

Kerry Bodine

SEPTEMBER 27, 2017

At the time, brands were starting to launch websites that didn’t just push messages about their products and services. But a decade later, the archaic model of interrupting customers—as they watch TV, read magazines, drive down the road, or use their mobile apps—is still hanging on tight to brands’ pocketbooks.

Marketing 136

Marketing Transportation Advertising Customer Experience Professionals 136

NetBase

JULY 11, 2019

Using our powerful Next Generation AI capabilities , we captured the most loved brands across the globe to create the Brand Passion Report 2019: Top Loved Global Brands. In it, we share insight around what consumers find so attractive about these brands, from both a category and entity perspective.

Brands 62

Brands Report Telecommunications Automotive 62

Beyond Philosophy

MARCH 27, 2021

Once they hear the song or walk into an air-conditioned building, they are transported to our family trips in the US when they were young. Sound and Smell are an area often overlooked by organizations when it comes to the details and how it supports your brand image. Likewise, smells can be distracting from your experience.

Call Center 147

Call Center Transportation Consulting Customer Experience Design 147

TechSee

JUNE 10, 2021

No matter what field you are in—consumer applications, home automation, transportation, healthcare, manufacturing, or even environmental monitoring – your company can utilize the massive amount of data coming from connected devices to proactively monitor for potential issues and fix them remotely before your customer experiences a breakdown.

Self Service 207

Self Service Innovation Analytics Transportation 207

TechSee

OCTOBER 7, 2024

This dual focus on operational excellence and sustainability impact drives deeper customer connections and promotes brand loyalty. By reducing the need for physical transportation of faulty devices, companies can cut down on the associated emissions and waste, promoting a more sustainable business model.

ROI 124

ROI First Call Resolution Travel Return on Investment 124

BlueOcean

MARCH 20, 2017

After all, you’re already trusting your entire brand to an outsourced call center partner. Agents who have tenure in our physical environment have been immersed in the brand experience of our clients and understand how our culture drives our service. When recruiting people for work-at-home positions, we prefer to hire from within.

Customer Care 189

Customer Care Contact Center Call Center Average Handle Time 189

ReviewTrackers

MARCH 1, 2017

If automotive makers want to be and stay relevant, they must create a positive experience — one in which the customer is engaged and loyal to the brand. These hubs provide consumers with an experience in the future of transportation, according to Ford. FordHubs give customers the opportunity to engage and interact with the brand.

Automotive 90

Automotive Engagement Transportation Customer Experience 90

InMoment XI

SEPTEMBER 25, 2024

Sentiment Analysis : Businesses use NLP to analyze customer feedback, reviews, and social media conversations to determine customer sentiment toward their products, services, or brands. First, the CMR team extracts a subset of social comments from an InMoment-built data warehouse, based on the products and brands they want to know more about.

Data 195

Data Social Media Net Promoter Score Analysis 195

ijgolding

AUGUST 6, 2018

As the core purpose of any passenger transport company should be underpinned by achieving the most fundamental need of their customers, this fact is not surprising. An aeroplane I travelled on was brand new. Last year, I had the pleasure of meeting a senior leader from a passenger transport company in the UK.

Customer Experience 148

Customer Experience Travel Transportation Airlines 148