Magellan Solutions

APRIL 24, 2021

What are the signs of a trustworthy Healthcare BPO? Is Your Healthcare BPO Trustworthy? Every healthcare business, provider and payer got that question in their minds. Should you trust a large Healthcare BPO company with more than thousands of employees? In the healthcare industry, quality is always the top priority.

Healthcare 52

Healthcare Call Center Insurance Banking 52

TechSee

FEBRUARY 19, 2019

One of the keys to innovation in this area is self-service technologies that enable customers to quickly and conveniently resolve problems on their own, especially from their mobile devices. Innovative AI-Driven Self-Service Exhibitors Not to be Missed. Who’s there? The vital importance of device management. When and where?

Self Service 95

Self Service Innovation Telecommunications Consumers 95

Call Experts

AUGUST 2, 2019

At Call Experts, our approach to call center solutions is simple: Accountability. Through voice, live agent, and electronic communications, we offer everything from complete call management, automated services, call-out services, and beyond. AI powers innovation and success for your company!

Company 68

Company Call Center Conference Contact Center 68

Call Experts

OCTOBER 5, 2023

Adhering to Regulations High-quality call centers ensure compliance in industries with stringent regulatory requirements, such as healthcare or finance. Here are some essential tips for managing the call center you choose. Call Experts excels at creating customized solutions to meet these distinct requirements.

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

Magellan Solutions

MAY 16, 2024

Delegating tasks helps businesses focus on innovation and growth. Deloitte believes using an outsourced call center is vital to delivering exceptional customer experiences. An outsourced call center can be your secret weapon for delivering exceptional customer experiences.

Call Center 52

Call Center Average Handle Time ROI Omni-Channel 52

Call Experts

APRIL 8, 2024

Adhering to Regulations High-quality call centers ensure compliance in industries with stringent regulatory requirements, such as healthcare or finance. Here are some essential tips for managing the call center you choose. Call Experts excels at creating customized solutions to meet these distinct requirements.

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

TechSee

JUNE 25, 2019

Intent prediction enables call centers to up their game by giving customers the assistance they need in the way they want it. Emotion analytics analyzes an individual’s verbal and non-verbal communication in order to understand their mood or attitude. Emotion analytics. Agent training. Gamification.

Technology 122

Technology Customer Service Contact Center Gamification 122