Call Center Solutions Communication Policies 
InMoment XI
MAY 4, 2022
Employee satisfaction, in turn, results primarily from high-quality support services and policies that enable employees to deliver results to customers.” ( Putting the Service-Profit Chain to Work , Harvard Business Review, 1994). Through open communication. Value is created by satisfied, loyal, and productive employees.
CX Accelerator
JULY 1, 2020
Business leaders will benefit from reflecting on how these changes – shutdowns, communication changes, and working from home – have impacted their relationships with their consumers and consider how this season has improved or harmed business continuity. What’s the best way for them to communicate with us? Changing Expectations.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CX Accelerator
JULY 1, 2020
Business leaders will benefit from reflecting on how these changes – shutdowns, communication changes, and working from home – have impacted their relationships with their consumers and consider how this season has improved or harmed business continuity. What’s the best way for them to communicate with us? Changing Expectations.
TechSee
DECEMBER 5, 2017
Using both conventional and emerging communication channels, Casengo integrates Facebook Messenger and WhatsApp into the customer service platform. Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services.
TechSee
JANUARY 2, 2018
These insurers recognize that customer satisfaction stretches far beyond the purchase of a policy. Implementing a video solution that enables visual insurance claims has emerged as one solution that can disrupt the way insurance claims are processed and resolved.
TechSee
JULY 10, 2018
If a claim is handled poorly, the insurance company may not only lose the policy, but also damage its reputation in the process. Visual claims eliminates the requirement for a site visit, as well as the lengthy back-and-forth email communication between the agent and policyholder.
CSM Magazine
JANUARY 29, 2024
The purpose of the test calls is to measure the accuracy of the information provided to a prospective beneficiary as well as the accessibility of interpreters in French, Spanish, Vietnamese, Cantonese, Mandarin, and Tagalog. Pass these along to your language services provider as well. Furnish agents with informational scripts.
Expert insights. Personalized for you.
435 
Let's personalize your content