TechSee

DECEMBER 4, 2018

Our goal is to partner with innovative Tier-1 companies, by providing them with digital solutions that enable them to exceed their customers’ expectations. By empowering its customer service representatives to resolve issues on first contact, the operator expects its call center to save a total of €3.1 M annually.

Innovation 95

Innovation Self Service Telecommunications Customer Satisfaction 95

TechSee

JULY 10, 2018

The Competition Advantage. Like any mature market, insurance companies are seeking innovative ways to differentiate their offerings from the competition, and be more customer-centric in order to gain a competitive advantage. The Infrastructure Advantage.

Insurance 153

Insurance Industry Competitive Advantage Innovation 153

TechSee

APRIL 10, 2018

As businesses increasingly realize that leveraging the power of technology creates a clear competitive advantage, the future of the BPO industry has become dependent on its willingness to adopt new growth and BPO technology trends that will serve as a value multiplier for their offerings. BPO Technology trends: Blessing or Curse?

Call Center 140

Call Center Self Service Technology Competitive Advantage 140

Magellan Solutions

NOVEMBER 20, 2023

There are several advantages to outsourcing outbound services. It can help your company gain the competitive advantage it needs. Look at this situation: Fred Innovations discovered that their in-house developers could spend more time on innovation by outsourcing their customer service.

Call Center 52

Call Center e-support Abandon Rate Sales 52

Call Experts

OCTOBER 5, 2023

For a contact center for people-centric business, this demonstrates your commitment to customer care and can enhance your brand’s reputation in the eyes of the affected customer and anyone they may share their experience with. Encourage your call center partner to do the same, ensuring your operations remain competitive.

Contact Center 105

Contact Center Call Center Guidelines Roadmap 105

Call Experts

APRIL 8, 2024

For a contact center for people-centric business, this demonstrates your commitment to customer care and can enhance your brand’s reputation in the eyes of the affected customer and anyone they may share their experience with. Encourage your call center partner to do the same, ensuring your operations remain competitive.

Contact Center 52

Contact Center Call Center Guidelines Roadmap 52

TechSee

MAY 29, 2018

Implementing visual support in a call center directly affects the key elements that impact a business’ NPS: Reduced customer effort. Higher agent engagement. Enhanced agent knowledge. Better resolution rate.

Contact Center 95

Contact Center Engagement Call Center Net Promoter Score 95