TechSee
JULY 10, 2018
Insurance companies face the dual challenge of competing in an extremely crowded marketplace, while being required to constantly up their game in order to meet ever-rising customer expectations for a shortened life cycle insurance claim. . The Consumer Advantage. The Financial Advantage. The Competition Advantage.
TechSee
JANUARY 2, 2018
Customer satisfaction and experience are important for every industry, and insurance is no exception. According to the OECD Global Insurance Statistics , more than US $2.29 trillion in claims were paid by insurance companies in 2016 alone. Already a fiercely competitive industry, new players are continuously entering the market.
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TechSee
NOVEMBER 6, 2018
Customer service organizations : Agents visually guide consumers in solving their technical problems, providing real-time assistance and solutions as if they’re standing right next to the customer. Here’s how Dutch insurance company Achmea is using AR remote assistance to speed up the claims process and impress their customers.
TechSee
MAY 29, 2018
The following article is the introduction to our contact center KPIs on visual support series. With millennials growing as a consumer segment and driving a shift in consumer behavior, the demand for visual aids and communication is increasing. The post How will Visual Engagement Impact Your Contact Center?
TechSee
JUNE 11, 2019
Data was collated from clients in sectors including telecom, consumer electronics, utilities, insurance, and medical technology. The prevalence of consumer returns of non-defective electronic devices represents a massive pain point for electronic brands and retailers as this 2019 TechSee survey reveals.
TechSee
AUGUST 14, 2018
While effective, the IDSS flow has a major weakness – it relies heavily on input generated by the consumer, which is highly subjective and often error-prone. With computer vision powered IDSS, the computer identifies devices, and points to the most relevant next question based on consumer input.
TechSee
JUNE 25, 2019
Agents representing financial institutions or insurance companies can use biometrics to quickly authenticate customers while minimizing the risk of fraud. Organizations now have access to huge amounts of data about their customers that can be used to provide personalized service and recommendations to targeted consumers.
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