Call Center Solutions Contact Center Policies 
TechSee
DECEMBER 5, 2017
Contact Centers appreciate: “We got our customer support sorted the day we started using Casengo to manage emails and social media posts.” Contact Centers appreciate: Enchant enables better collaboration of support teams making sure nothing falls through the cracks. and cloud-based call center offerings.
CX Accelerator
JULY 1, 2020
This crisis has certainly shown a spotlight on the need for a comprehensive WFH policy, and one will likely be built into future business continuity plans. Knowing this fact, companies have increasingly shopped for cloud solutions. Examples include cloud infrastructure providers, call center solution experts, etc.
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CX Accelerator
JULY 1, 2020
This crisis has certainly shown a spotlight on the need for a comprehensive WFH policy, and one will likely be built into future business continuity plans. Knowing this fact, companies have increasingly shopped for cloud solutions. Examples include cloud infrastructure providers, call center solution experts, etc.
Stella Connect
JULY 11, 2017
These two call center solutions will help your team and your customer relationships flourish. Your agents must be prepared to answer those increasingly complex questions coming into the call center. Provide easy access to confusing policies. Have your best agents conduct policy and product training.
TechSee
JULY 10, 2018
If a claim is handled poorly, the insurance company may not only lose the policy, but also damage its reputation in the process. Visual claims enable customers to transmit images and videos of their claims to contact center agents for immediate incident assessment.
TechSee
JANUARY 2, 2018
These insurers recognize that customer satisfaction stretches far beyond the purchase of a policy. Implementing a video solution that enables visual insurance claims has emerged as one solution that can disrupt the way insurance claims are processed and resolved.
TechSee
APRIL 3, 2018
For years, solutions have focused on training customer service personnel, and adjusting company policies and guidelines, as proactive efforts to retain customers who are considering making a transition.
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