TechSee

DECEMBER 11, 2018

This effort is focused in two main directions: Data integration flow and administration: Collecting and analyzing the mass amounts of business and customer data available to them, provides contact center leaders with both customer insights and a basis for future automation. Technologies: Data Analytics, AI, AR solutions.

Call Center 182

Call Center Omni-Channel Self Service Strategy 182

Optimove

MARCH 10, 2022

As a customer-centric organization, Melita believes that all strategic planning needs to begin with customer insights. And by partnering with us, they now have easy access to their unified customer data, orchestrate multiple channels at once, and leverage AI to drive CRM Marketing at scale. The results?

Brands 52

Brands CRM Telecommunications Call Center Solutions 52

NobelBiz

FEBRUARY 21, 2023

Key Points: Customer Engagement will more likely lead to additional purchases, customer loyalty, and good e-reputation. CCaaS is paramount for customer engagement Your call center needs to filter the correct Data with the CRM Web Call Back is the right solution for high-volume demands Why is Customer Engagement so critical?

Call Center 52

Call Center Customer Engagement Technology Engagement 52

NobelBiz

FEBRUARY 13, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Call Center 59

Call Center Self Service Software Contact Center 59