Magellan Solutions
NOVEMBER 2, 2016
As a small to medium-sized business owner, you might have already considered outsourcing inbound call center solutions at some point. As your customer base grows, your company will have to be in a position to handle more incoming calls. A growing customer base could equate to more calls.
TechSee
OCTOBER 31, 2018
Today’s communications service providers (CSPs) face increasing customer demands for higher quality services and better customer experiences (CX). Telecoms are addressing these opportunities by leveraging the vast amounts of data collected over the years from their massive customer base.
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Call Experts
OCTOBER 5, 2023
Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations.
TechSee
APRIL 3, 2018
Customers have unprecedented access to data, enabling easy comparisons of alternatives, as well as hassle-free provider changes with a simple click of a button. With Accenture reporting that 77% of consumers are no longer loyal to any particular brand, companies must work harder than ever to retain their customer base.
Think Customers
JUNE 8, 2016
Investing in new products without alienating your current customer base can be a complicated process. Interactive Intelligence, a call center solutions provider, is tackling this issue head-on as it promotes its PureCloud platform among customers who have embraced its on-premise solution.
TechSee
JANUARY 2, 2018
To stay relevant and compete effectively, traditional insurance companies must ensure their customer base is satisfied. These insurers recognize that customer satisfaction stretches far beyond the purchase of a policy.
Talkdesk
APRIL 11, 2016
Will my customers notice that my call center has been outsourced? How will the outsourced solution scale? Will the outsourced call center be able to receive calls from everywhere your customer base is? What call center software will the external source use?
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