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Besides the cost savings, our customer satisfaction has increased because we provide more effective service, saving time and solving the issue on the spot ,“ said George de Visser, Director CustomerCare, Vodafone-Ziggo.
Customer Service KPI #2 – FCR (First Contact Resolution). In an age where customers demand results in exchange for their loyalty, FCR is fast replacing AHT as the yardstick for success.
The dashboard view walks you through the analysis of graphs, logs, and reports that detail all of your calls. Extremely deployable and scalable : The analytics tools, like all of our callcentersolutions and voice service , are simple to implement in your organization.
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