Call Center Solutions Customer Care Tools 
TechSee
DECEMBER 5, 2017
This customer-centric focus has resulted in 72% of businesses reporting that their top priority is improving the customer experience, according to Forrester. To accomplish this goal, companies must determine the most efficient, yet affordable, way to give their customer care processes a boost. .
TechSee
MARCH 6, 2018
Take a peek into the latest issue of Super-Agent and see how he is using Artificial Intelligence to save the contact center: There is pandemonium at the Contact Center. Customer care costs are increasing, agent turnover is growing and customer churn is at its peak. This contact center needs help fast!
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TechSee
FEBRUARY 5, 2018
The agent established a live video connection with the customer in order to easily review and visually communicate with the customer through augmented reality tools. Further investigation proved that the customer had only been using a single account with the telecom company and had no knowledge of another account.
TechSee
AUGUST 28, 2018
AI technologies have successfully transformed customer care, using smart automation to provide win-win solutions for both customers and agents. These technologies empower agents with automation capabilities, allowing them to enhance their customer care reach. Customer Self-Service for convenience.
TechSee
MARCH 6, 2018
Take a peek into the latest issue of Super-Agent and see how he is using Artificial Intelligence to save the contact center: There is pandemonium at the Contact Center. Customer care costs are increasing, agent turnover is growing and customer churn is at its peak. This contact center needs help fast!
ShepHyken
APRIL 28, 2017
Over the course of multiple customer service interactions, this pool of customer data becomes an increasingly valuable asset. Having a full account of historical information and tools to help you get insight from it lets you tune your operations to provide intimate customer experiences. Challenges to achieving SCV.
TechSee
JUNE 25, 2019
This type of sentiment analysis has become a key tool for making sense of the multitudes of opinions expressed every day in texts on review sites, forums, blogs, and social media. These tools include call prioritization, customer identification, recommendation engines and smart agent monitoring and training.
Expert insights. Personalized for you.
116 
Let's personalize your content