TechSee

DECEMBER 3, 2019

Over a quarter say that getting their questions answered by customer service is becoming harder. Core challenges for contact centers. Although 91% of companies have invested heavily in contact center knowledge bases, very few are seeing real ROI. Most knowledge bases are hindered by poor usability.

Knowledge Base 136

Knowledge Base Contact Center Customer Service Representative System 136

TechSee

DECEMBER 4, 2018

By empowering its customer service representatives to resolve issues on first contact, the operator expects its call center to save a total of €3.1 Vodafone Greece even chose to highlight the competitive advantage created by TechSee’s service by featuring the technology in its TV commercial campaigns.

Innovation 95

Innovation Self Service Telecommunications Customer Satisfaction 95

ShepHyken

JANUARY 13, 2017

Here are 6 signs your company may benefit from customer service outsourcing. When you’re in need of extra customer service help, it’s likely your first thought is to hire more customer service representatives. Outsourcing your customer service needs is much less expensive than hiring new employees.

Customer Service 48

Customer Service Call Center Solutions Call Center Social Media 48

Magellan Solutions

JULY 26, 2021

Hiring an answering service can help you boost your customer service quality and bring so many benefits to your business, such as: Boost staff productivity. Maximized return on investment (ROI). Increases reliability, consistency, and therefore customers’ loyalty. Helps control labor costs. Boosts profitability.

Call Center 40

Call Center e-support Call Center Solutions Return on Investment 40