Call Center Solutions Document Innovation 
TechSee
FEBRUARY 19, 2019
One of the keys to innovation in this area is self-service technologies that enable customers to quickly and conveniently resolve problems on their own, especially from their mobile devices. Innovative AI-Driven Self-Service Exhibitors Not to be Missed. Engaging your customers on a personal level is the key to long-term loyalty.
TechSee
JULY 10, 2018
Like any mature market, insurance companies are seeking innovative ways to differentiate their offerings from the competition, and be more customer-centric in order to gain a competitive advantage. Visual claims enable customers to transmit images and videos of their claims to contact center agents for immediate incident assessment.
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TechSee
DECEMBER 5, 2017
We’ve compiled a short list of innovative customer service technologies developed by talented companies that are dedicated to helping enterprises improve their customer experience at scale and successfully compete in today’s ever-changing business environment. 1. “Enchant is full of well thought out features, saving us time and stress.
TechSee
JANUARY 2, 2018
One of those companies, Lemonade , is offering innovative business models focusing on a fast and efficient approval process and transforming what consumers (especially millennials) have come to expect from insurance companies. According to the OECD Global Insurance Statistics , more than US $2.29
TechSee
JUNE 11, 2019
Conversely, when trying to improve NPS, agents would often spend additional time building relationships with their customers, driving up call durations. Recently, an innovative technology has emerged, transforming contact center operations and customer experience across a wide range of industries: Visual Assistance.
TechSee
NOVEMBER 6, 2018
Billing proofs and contracting issues: Documents can get confusing, with so many details and fine print. With AR remote assistance, agents can share a view of a physical document in order to point at and address billing inquiries, invoice clarification or contract misalignment.
TechSee
FEBRUARY 5, 2018
When the matter is related to secure personal documentation, email is not an option, and customers are asked to visit a branch of the company in person. The request and the customer’s response are handled by different queues, which means different agents will have to review and understand the case, often doubling the handling time.
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