Call Center Solutions Innovation Insurance 
TechSee
JULY 10, 2018
Insurance companies face the dual challenge of competing in an extremely crowded marketplace, while being required to constantly up their game in order to meet ever-rising customer expectations for a shortened life cycle insurance claim. . The Financial Advantage. The Consumer Advantage. The Competition Advantage.
TechSee
JANUARY 2, 2018
Customer satisfaction and experience are important for every industry, and insurance is no exception. According to the OECD Global Insurance Statistics , more than US $2.29 trillion in claims were paid by insurance companies in 2016 alone. Already a fiercely competitive industry, new players are continuously entering the market.
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TechSee
NOVEMBER 6, 2018
Insurance and financial institutions : With AR remote assistance, customers can easily gain clarity on billing or invoice inquiries, with the agent sharing their view and pointing where necessary. Here’s how Dutch insurance company Achmea is using AR remote assistance to speed up the claims process and impress their customers.
TechSee
JUNE 11, 2019
Conversely, when trying to improve NPS, agents would often spend additional time building relationships with their customers, driving up call durations. Recently, an innovative technology has emerged, transforming contact center operations and customer experience across a wide range of industries: Visual Assistance.
TechSee
FEBRUARY 12, 2019
Self-driving cars – another innovation built around AI – have captured the public imagination for many years. Upstart insurer Lemonade , for example, has steadily increased its reliance on AI, moving from a hybrid model towards an autonomous organization. Milestones on the road to autonomous AI self service. The Visual Dimension.
TechSee
JUNE 25, 2019
Agents representing financial institutions or insurance companies can use biometrics to quickly authenticate customers while minimizing the risk of fraud. The results are reflected positively in the agent’s KPIs, further motivating them to use these innovative tools to succeed. Agent training.
TechSee
AUGUST 14, 2018
For example, when troubleshooting, the IDSS has to analyze device status, connections or cables, or even evaluate damage for insurance Relying on inputs generated by an untrained consumer and conveyed to an agent in spoken or written language often results in errors. Visual IDSS – Transforming Contact Centers of the Future.
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