TechSee

FEBRUARY 26, 2019

And NPS score goes through the roof. Leading global groups have already witnessed the awesome power of visual engagement as they discover the secret of enhancing customer experience in telecoms. Technician dispatch drops by around a quarter in the first couple of months. FCR increases exponentially.

Customer Experience 95

Customer Experience Contact Center Telecommunications NPS 95

TechSee

SEPTEMBER 4, 2018

Using predictive analytics, he empowers agents to handle calls easier, and best of all, he gives them purpose by granting them the power of visual assistance so they can make a real difference to their company. Demotivator is defeated! The enterprise is saved! Can Super-Agent support YOUR Customer Service staff, while improving KPIs ?

Contact Center 84

Contact Center NPS Innovation Analytics 84

TechSee

FEBRUARY 19, 2019

TechSee delivers proven ROI from dozens of implementations for leading service providers and consumer electronics firms including Vodafone, Orange, Liberty Global and Samsung, with consistent KPI improvements such as increasing NPS and FCR, reduced technician dispatches and fewer product returns. Hall 5 Stand 5E61.

Self Service 95

Self Service Innovation Telecommunications Social Media 95

Talkdesk

JULY 21, 2016

Seamless integrations allow for complete data synchronization across platforms and arm agents with information from the moment the call connects. Choosing, implementing, maintaining and reassessing the most suitable call center solution for the business is a core duty of every call center manager.

Call Center 40

Call Center Tips Management Call Center Solutions 40

Magellan Solutions

JUNE 29, 2021

NPS measures both customer loyalty and customer experience. An always high NPS score, means your call center partner is able to maintain high-quality service. According to the University of Nevada , a strong brand presence can be produced through careful and deliberate execution. High level managers wait too long.

Call Center 52

Call Center Net Promoter Score Contact Center NPS 52

NobelBiz

OCTOBER 30, 2020

One of the best ways to evaluate customer feedback is through the NPS or Net Promoter Score. Predictive dialing is another interesting feature of some of these systems, making agent time optimized by reducing delays between paired calls and eliminating the need for agents to dial.

Call Center 52

Call Center Customer Service Net Promoter Score How To 52

Kustomer

FEBRUARY 19, 2024

Some of Zendesk’s key features include: a dynamic ticketing system for tracking and prioritizing support requests, a knowledge base for creating self-service content, live chat and messaging capabilities for real-time communication, and a call center solution. According to G2 Reviews: Zendesk has improved our CSAT and NPS.

Self Service 52

Self Service Software Knowledge Base Social Media 52

TechSee

APRIL 3, 2018

Implementing innovative customer retention technologies – in the areas of customer success, customer support, personalization and post-funnel marketing – will help you perform those tasks at scale and have been proven as effective solutions to enhance the customer experience, thereby increasing NPS scores and decreasing churn.

Customer Retention 141

Customer Retention Technology Strategy Analytics 141