TechSee

FEBRUARY 19, 2019

One of the keys to innovation in this area is self-service technologies that enable customers to quickly and conveniently resolve problems on their own, especially from their mobile devices. Mark your calendars with these “can’t miss” sessions and exhibitors and prepare to witness the future of mobile self-service technology.

Self Service 95

Self Service Innovation Telecommunications Social Media 95

TechSee

DECEMBER 11, 2018

To deliver value in 2019, call center leaders must select a CX initiative that can immediately demonstrate ROI. However, aside from short term ROI, improving your call center customer experience strategy requires careful consideration for the long term as well.

Call Center 182

Call Center Omni-Channel Self Service Strategy 182

TechSee

JANUARY 18, 2018

Self-installation delivers ROI while smoothing the path to IoT adoption. Self-installation has emerged as a viable solution for both enterprises and consumers — providing self-reliance and flexibility to the consumer, and scalability and profitability for businesses.

Self Service 95

Self Service Customer Service Company Infographics 95

Stella Connect

JULY 6, 2017

Customers who can’t resolve an issue through self-service, or prefer a high-touch interaction, expect more from call center agents than ever before. Is your phone service performance where it needs to be? Avoid Being Crushed by Heavy Call Volumes. Is your call center QA process moving the needle?

Call Center Solutions 40

Call Center Solutions Call Center Self Service Contact Center 40

TechSee

DECEMBER 4, 2018

Vodafone Greece even chose to highlight the competitive advantage created by TechSee’s service by featuring the technology in its TV commercial campaigns. Vodafone’s leadership has identified the important role AI and AR play in improving the customer experience and offering more self-service opportunities. The Results.

Innovation 95

Innovation Self Service Telecommunications Customer Satisfaction 95

Kustomer

APRIL 13, 2022

An FAQ page is a critical element of your brand’s website and self-service tools. FAQs pages enable a form of customer self-service , empowering prospects to find solutions that have already been documented. Chatbots are another self-service tool that can help you scale your customer support efforts.

Self Service 71

Self Service Customer Service Chatbots Omni-Channel 71

TechSee

MAY 29, 2018

Visual engagement and support are maturing as a technology, and are swiftly becoming key differentiators in many customer service organizations. The post How will Visual Engagement Impact Your Contact Center? TechSee’s platform crowdsources expertise and builds the world’s largest repository of visual technical issues.

Contact Center 95

Contact Center Engagement Call Center Net Promoter Score 95