Call Center Call Recording Telecommunications 
AWS Machine Learning
OCTOBER 16, 2024
Intact faced a challenge in managing its vast network of customer support call centers and required a workable solution within 6 months and long-term solution within 1 year. This serverless processing pipeline is built around Amazon Transcribe, which processes the call recordings and converts them from speech to text.
NobelBiz
JANUARY 16, 2024
Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NobelBiz
AUGUST 13, 2024
Call Management Voice Call Management features are the fundamental tools necessary for managing basic call center operations. These features ensure that calls are efficiently handled, routed, and processed, forming the backbone of any call center.
CSM Magazine
JULY 27, 2021
A call center scripting tool helps in building scripts for agents handling customer’s complaints and queries. These tools help develop the call center script in a structured way that is easy for both agents and customers to understand. . What Are Call Center Scripts? Decreased training time.
NobelBiz
APRIL 18, 2022
On the surface, increasing the efficiency of your call center appears to be a simple and straightforward process. Simply reduce the amount of time spent on the phone with clients, which gives you more calls handled in a day and hence more efficiency for your business. What is call center efficiency?
NobelBiz
JULY 26, 2022
While the call center can be proud of having richer and more specific information about customers and managing them. Call centers must equally acknowledge that it is becoming increasingly difficult to use this information effectively on a daily basis. What is Call Center Call Scoring ?
NobelBiz
JUNE 26, 2023
Managing a call center goes beyond delivering exceptional customer service. It requires a deep understanding of the importance of call center infrastructure to maintain a seamless operation. With that in mind, let’s take a closer look at the challenges of maintaining and upgrading call center infrastructure.
Expert insights. Personalized for you.
84 
Let's personalize your content