NobelBiz

APRIL 18, 2022

On the surface, increasing the efficiency of your call center appears to be a simple and straightforward process. Simply reduce the amount of time spent on the phone with clients, which gives you more calls handled in a day and hence more efficiency for your business. What is call center efficiency?

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Call Center Contact Center How To Gamification 52

NobelBiz

JUNE 7, 2022

Sharing your business goals with all your employees is critical for call centers. The post OKRs vs KPIs: Which is The Best Strategic Choice for your Call Center? The more you disseminate the organization's strategic orientation, the better the odds of success. Learn more about KPIs and OKRs.

Call Center 98

Call Center Management Contact Center Software Contact Center 98

NobelBiz

APRIL 19, 2022

Modern customers want immediate and dependable solutions, which means your call center's efficiency must be at its peak at all times. In this article, we details all the methods to increase the efficiency of your call center. In terms of, contact center technology, management and monitoring performances.

Call Center 52

Call Center How To Contact Center Technology 52

NobelBiz

MAY 24, 2022

This is why managing call center agents remotely has become a true challenge for the industry. Discover 5 tips to successfully manage remote call center agents. The post 5 Tips for Managing Remote Call Center Agents appeared first on NobelBiz®.

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Call Center Tips Management Meeting 59

NobelBiz

APRIL 11, 2022

The post What is The Call Center Net Promoter Score NPS – and How To Improve It? A Key Performance Indicator (KPI) that measures the amount of positive impact generated by your customer interactions. And here's everything you need to know. appeared first on NobelBiz®.

Net Promoter Score 98

Net Promoter Score Call Center NPS Contact Center 98

NobelBiz

SEPTEMBER 21, 2020

The overview includes: news reports relating to spam calls new regulations from federal and state governments warnings from the FCC, FTC, & FBI reports on contact centers that are refusing to switch to a work-from-home model for their agents. Updates: September 20th The Remote Contact Center Has Become the New Normal.

Call Center 52

Call Center Industry Contact Center Government 52

NobelBiz

APRIL 19, 2021

Choosing a service provider is probably one of the most important business decisions a call center owner will make. The post How to choose a Call Center Provider appeared first on NobelBiz®. If you happen to be in the market for a telecom and/or service provider, you are in the right place.

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Call Center How To Marketing Contact Center Software 64

NobelBiz

MAY 17, 2022

In fact, being present for its clients and giving a quick, fast, and prompt response remains a critical lever for reinforcing any call center business goals. In this article, we dissect Customer Service 7 pain points in call centers, and how to tackle them. it doesn’t come without its challenges!

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Call Center Customer Service Contact Center Consumers 52

NobelBiz

APRIL 11, 2022

What is exactly The Call Center Net Promoter Scores (NPS)? This is intentionally high to guarantee that clients are genuinely unwavering advocates of the products or services provided by your call center. (7-8) Call center recording. Monitoring calls. Qualitative or quantitative call center surveys.

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Net Promoter Score Call Center NPS Contact Center 52

NobelBiz

MARCH 31, 2021

A lot of people in the call center industry still struggle to understand what STIR/SHAKEN is, how it is supposed to work and how to prepare for the moment when this will be enforced, in June 2021. The post STIR/SHAKEN for Call Centers: Everything You Need to Know appeared first on NobelBiz®.

Call Center 64

Call Center Industry Contact Center Software Contact Center 64

NobelBiz

JUNE 14, 2022

In reality, the rewards are well worth it if you know what you're searching for and pick the correct BPO call center for your company. In this article, we will discuss the main points, challenges and advantages of the solutions needed for call centers in the BPO industry. However, it is not without drawbacks.

Call Center 52

Call Center Contact Center Industry Contact Center Software 52

NobelBiz

SEPTEMBER 19, 2023

It’s about potentially losing vital information, extending call times, and frustrating both your customers and your hard-working agents. For call centers, this scenario isn’t just a minor inconvenience—it can result in substantial losses. What is a Dropped Call? A high call abandonment rate is 10% or more.

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Contact Center Call Center Abandon Rate Contact Center Software 59

NobelBiz

NOVEMBER 23, 2021

Call center analytics helps you to gather and evaluate every bit of relevant information to your campaigns. Discover our complete article on how to successfully navigate your call center analytics, and how it can grow your business intelligence. appeared first on NobelBiz®.

Call Center 52

Call Center Analytics How To Report 52

NobelBiz

NOVEMBER 23, 2021

Call center analytics helps you to gather and evaluate every bit of relevant information to your campaigns. Discover our complete article on how to successfully navigate your call center analytics, and how it can grow your business intelligence.

Call Center 52

Call Center Analytics Data Report 52

NobelBiz

JULY 31, 2023

What is Call Queuing? Call queuing is an indispensable telecommunication feature that places incoming calls in a sequence based on various criteria. This system ensures that no call goes unanswered and customers are directed to the most suitable agent available. Modern systems can adapt in real-time.

Communication 52

Communication Call Center Wait Times Contact Center Software 52

NobelBiz

AUGUST 22, 2023

In the context of telecommunications, cost efficiency is a pivotal consideration, and NobelBiz takes this aspect to new heights by implementing an ingenious system. This system automatically guides calls through the most economically advantageous route whenever they’re made within geographical areas covered by multiple carriers.

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Analysis Contact Center Telecommunications Self Service 98

NobelBiz

MARCH 22, 2021

These solutions provide the ability to handle inbound and outbound calls through Internet-based telecommunication systems. When a digit is pressed on the telephone keypad, a tone is transmitted to a contact center host system, which then chooses appropriate actions based on the digit pressed.

CRM 52

CRM Customer Service Contact Center Software Contact Center 52

NobelBiz

SEPTEMBER 5, 2023

Telemarketing and call center operations form the backbone of many businesses, enabling them to connect directly with their audience. Within this framework, the twin metrics of connection rate and contact rate play pivotal roles. It’s a pivotal metric that profoundly influences a call center’s performance.

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Contact Center Connections Call Center Telecommunications 59

NobelBiz

JULY 19, 2022

However, when it comes to customer service or sales departments that are using advanced contact center software to receive or make calls all day, you can’t afford to make mistakes or you’ll lose a prospect or a client. What is Call Whispering for Contact Centers?

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Contact Center Contact Center Software Call Center Telecommunications 52

Talkdesk

MARCH 4, 2021

Let’s look at the common challenges a location-based workforce faces in order to understand better how CX leaders can embrace the opportunity: When it comes to communications for their mobile workforce, most companies still rely on a digital enhanced cordless telecommunications (DECT) phone. 4 steps to boost customer experience: 1.

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Contact Center Customer Experience Contact Center Software Banking 94

NobelBiz

JANUARY 17, 2022

Call Center agents’ main goal is to handle as many calls as possible effectively and without wasting time. The AHT is a KPI that contact centers always strive to improve. What is the Average Handling Time (AHT) for Contact Centers? But, how is the Average Handling Time (AHT) calculated?

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Average Handle Time Contact Center Management Call Center 52

NobelBiz

MAY 2, 2022

If you’re running a call center, you know that good call routing is the difference between keeping your customers happy and having them hang up on you. The first thing to know about call routing is that it is the process of taking inbound calls and directing them to the people or teams who can best handle them.

Contact Center 52

Contact Center Strategy Call Center Wait Times 52

NobelBiz

APRIL 1, 2022

First call resolution and contact center rates are crucial for contact center performance. Training your call center agents entails nurturing and improving skills like active listening and active speaking. This results in better customer experience and enhanced call center efficiency.

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First Call Resolution Contact Center Call Center Culture 98

NobelBiz

APRIL 21, 2022

In this article, we detail everything about, computer telephony integration software, its benefits, and how it works. What is CTI – Computer Telephony Integration – in Call Centers? History of the CTI in call centers In the early ’90s, the first CTIs were introduced in businesses.

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Contact Center Call Center Social Media CRM 52

NobelBiz

FEBRUARY 22, 2022

The following are the primary benefits and avantage of hosted VoIP phone systems for contact centers telecommunications : Improved flexibility and mobility With a VoIP system, you can answer calls from anywhere! A network that is also: Designed specifically for the call center sector needs.

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Contact Center Telecommunications Call Center System 52

NobelBiz

MARCH 23, 2022

This is why, among other things, it is intended to guide the choices of call centers in terms of investments. When it comes to contact centers software, it is quite difficult to evaluate the gain or return directly related to the use of such technology, in a purely quantitative way.

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Return on Investment Contact Center ROI Measurement 52

NobelBiz

APRIL 5, 2022

When it comes to managing your company’s call center, overlooking numerous areas including analytics, security or technology might have ramifications on your performance, your customer experience, and your operations. And here are the 10 biggest call center factors risks. How to lower call center absenteeism rate?

Contact Center 52

Contact Center Call Center First Call Resolution How To 52

NobelBiz

MAY 22, 2023

Improved Efficiency: Advanced features like call routing, automated attendants, and CRM integrations can streamline operations. By upgrading your telecommunication system, you demonstrate a commitment to staying at the forefront of technology. – Christian Montes – Executive Vice President Client Operations @NobelBiz 1.

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System Contact Center Call Center Communication 52

NobelBiz

MAY 24, 2021

What are the types of call center technologies? There is a lot of confusion about cloud-based contact centers and traditional on-premise call centers. On-premise call center software is increasingly being installed to help provide better service and satisfaction to customers.

Contact Center 52

Contact Center Call Center Software Virtual Agent 52

NobelBiz

APRIL 27, 2021

Attitudinal loyalty is a favorable outlook that a customer creates toward a brand based on factors such as consistency, price, customer support, customer care, and the impression portrayed by the contact center. What tools and options should the contact center Software include? What exactly are they?

Contact Center 52

Contact Center Loyalty Net Promoter Score Multi-Channel 52

NobelBiz

APRIL 6, 2021

ACD or Automatic Call Distribution is call center software's feature, and a smart programming tool that enables intelligent control of incoming calls and queues by routing them to the proper person. The post What is Automatic Call Distribution System or ACD? How does it work during campaigns?

System 76

System Call Center Software Tools 76

NobelBiz

MARCH 29, 2022

It is becoming more common and visible as a result of digital communication platforms that enable multichannel interactions between customers and call centers. This article details, 9 smart strategies that promotes customer engagement for your contact center.

Contact Center 52

Contact Center Customer Engagement Engagement Call Center 52

NobelBiz

JANUARY 25, 2022

This phenomenon is particularly pronounced in the call center industry. In this sense, what can contact center leaders do to reduce the turnover rate? The post How To Reduce Contact Center Agent Turnover Rate? appeared first on NobelBiz®.

Contact Center 52

Contact Center How To Call Center Training 52

NobelBiz

MAY 27, 2021

As we entered the age of big data and made the shift from the call center to the contact center industry, resource management became one of the most important tactical business aspects. The post What is IVR?

Contact Center 40

Contact Center Call Center Resources Industry 40

NobelBiz

MAY 18, 2021

As we entered the age of big data and made the shift from the call center to the contact center industry, resource management became one of the most important tactical business aspects. The post Cloud Elasticity: Smart Contact Center Resource Management appeared first on NobelBiz®.

Contact Center 40

Contact Center Resources Management Call Center 40

NobelBiz

MARCH 14, 2022

Start by establishing your call center goals and outbound key performance indicators (KPIs) To draft the first strategy, you must first define the end goal of your phone outbound campaign. Furthermore, there is a reasonable probability that the prospect will be skeptical of someone he does not know over a phone call he has not sought.

Contact Center 52

Contact Center Average Handle Time Omni-Channel Call Center 52

NobelBiz

APRIL 12, 2021

This includes mandatory updates to the servers and keeping an IT staff, all while maintaining decent telecommunication within the company. This means that there is no need to mount servers and desk phones for telecommunication systems. Today, Cloud-based IP telephony is the most recent advancement in telephony.

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Contact Center Telecommunications Software CRM 52