Alliance by IFS

MARCH 25, 2019

If your company sends technicians or engineers to make service calls, there is a strong case for adopting field service management software. Some industries that have successfully used service software to improve customer satisfaction and drive profits include: Package shipping. Download this field service infographic.

Software 87

Software Management Telecommunications Infographics 87

OpinionLab

JANUARY 16, 2018

Whereas before you were in control, your customers now want to engage with you on their terms whenever and however they want. The infographic below – also from our own survey – tries to get to grips with this from a service situation perspective. In other words, they have their own unique preferences and you need to adapt accordingly.

Omni-Channel 88

Omni-Channel Infographics Self Service Call Center 88

Vonage

JULY 27, 2015

Related Posts Improve customer satisfaction by personalizing service. How CFOs plan to deliver on 2014 expectations [Infographic]. What challenges are you facing at your contact centre? And how do you plan to overcome them? Image from Pixabay. The sales profession in the year 2050. Maximising your Dreamforce experience.

Technology 120

Technology Infographics Case Study Retail 120

Alliance by IFS

AUGUST 10, 2019

As a result, they can approach each job and customer with a more informed perspective and a higher degree of professionalism. In addition, many FSM solutions include service call management software that provides call center staff with on-demand access to past customer interactions, service histories, job notes, and more.

Software 72

Software Management Telecommunications Call Center 72

Alliance by IFS

APRIL 18, 2016

Improving first-call/visit resolution rates can be challenging and frustrating for field service organizations, because there are so many factors and variables that prevent technicians from completing a repair on the first visit. We have also published an infographic on the value of improving first time fix rates, access infographic here.

First Call Resolution 50

First Call Resolution Infographics Call Center Fashion 50

Ecrion

AUGUST 20, 2020

Instead of putting generic terms in your emails and marketing content, address each customer by name. This will help to further the relationship between you as the business and them as the customer. click to view infographic. It’s (Still) All About Customer Experience. click to view infographic.

Trends 98

Trends Self Service Customer Experience Chatbots 98

OpinionLab

JANUARY 16, 2018

Whereas before you were in control, your customers now want to engage with you on their terms whenever and however they want. The infographic below – also from our own survey – tries to get to grips with this from a service situation perspective. In other words, they have their own unique preferences and you need to adapt accordingly.

Omni-Channel 60

Omni-Channel Infographics Self Service Call Center 60

NobelBiz

SEPTEMBER 5, 2023

Telemarketing and call center operations form the backbone of many businesses, enabling them to connect directly with their audience. To drive operational excellence and enhance customer relationships, it becomes imperative to grasp the nuanced interplay between these metrics.

Contact Center 59

Contact Center Connections Call Center Telecommunications 59

DCX

DECEMBER 31, 2024

Get eye-catching infographics and templates to communicate ideas effectively. That’s $Y saved in call center costs. Example formula: If your program reduced churn by 5% among 1,000 customers paying $200 annually, that’s $10K in saved revenue. They can help you turn CX wins into actual numbers.

ROI 52

ROI Self Service Leadership Metrics 52

SurveySparrow

JULY 31, 2023

Did you know that companies that prioritize the voice of their customers can achieve a 10 times higher customer satisfaction rate compared to their counterparts? Customer feedback holds the key to enhancing your brand’s reputation and fostering long-term loyalty.

Analytics 52

Analytics Social Media CEM Effort Score 52

GlowTouch

JANUARY 15, 2021

Spend More Money: hbr.org – How Customer Service Can Turn Angry Customers into Loyal Ones. 82% of Americans: martech.zone – Customer Retention Numbers Infographic. Maximize Productivity: GlowTouch – 5 Ways to Increase the Productivity of Your Customer Support Team. Sales Automation Tools 2020.

Tools 52

Tools Self Service CRM Infographics 52

Retently

AUGUST 26, 2019

Basically, customer feedback allows looking into a customer’s perception of your brand and encourages targeted actions meant to increase customer satisfaction. It will also save you money since it’s six times less expensive to solve a customer issue on social media than through a call center, for instance.

Feedback 71

Feedback Social Media Effort Score Net Promoter Score 71

Verint

SEPTEMBER 29, 2017

I produce a one-page, printable infographic that summarizes the latest customer feedback. This helps bring the customer to the table, so to speak, even when I’m not there to share the data myself. I also make a point to share customer satisfaction stories that are relevant to the executive’s responsibilities.

Leadership 34

Leadership Customer Centricity Average Handle Time First Call Resolution 34

Confirmit

MAY 29, 2018

Implement a customer satisfaction survey using the NPS scale and the “Why” question. Calculate the percentage of customers who answered 9 or 10 on the questionnaire (your Promoters). Calculate the percentage of customers who answered 0-6 on the questionnaire (your Detractors). Interesting links: Blog.

Net Promoter Score 40

Net Promoter Score NPS Effort Score Metrics 40

transcosmos Information Systems

JANUARY 16, 2017

This is where customer service satisfaction comes in. It is used by businesses to measure their customers’ satisfaction from their product or services. But, what’s really the importance of customer service? Whenever a customer encounters a certain type of discomfort, the customer service representative (e.g.

Customer Service 48

Customer Service Social Media Customer Satisfaction Customer Service Representative 48

Brad Cleveland Blog

NOVEMBER 25, 2014

FinancesOnline recently released an infographic that provides a list of “top countries with the best customer satisfaction.” Top of the list: New Zealand, Canada, and Norway. came in 15th, behind countries that include Mexico, Brazil and Russia—a ranking that may kick up some interesting discussion among service execs.

Infographics 20

Infographics Customer Service Customer Satisfaction Customers 20

Brad Cleveland Blog

NOVEMBER 25, 2014

FinancesOnline recently released an infographic that provides a list of “top countries with the best customer satisfaction.” Top of the list: New Zealand, Canada, and Norway. came in 15th, behind countries that include Mexico, Brazil and Russia—a ranking that may kick up some interesting discussion among service execs.

Infographics 20

Infographics Customer Service Customer Satisfaction Customers 20