TechSee

NOVEMBER 27, 2018

More efficient than auditory communication, visually highlighting the desired action enables the customer to comprehend and execute the instructions faster and more satisfactorily. This has proven to be especially beneficial in the areas of field service, contact centers and self-service. . Field service.

Infographics 84

Infographics Self Service Customer Service First Call Resolution 84

TechSee

AUGUST 28, 2018

AI can be highly effective in assisted service mode – to route customer inquiries, help agents interpret inputs, and assist the agent with decision support tools – or in self-service mode – where the customers interact exclusively with bots that are able to guide them to self-resolution – or even a hybrid of the two.

Self Service 95

Self Service Customer Service Infographics Contact Center 95

GlowTouch

JANUARY 15, 2021

If the issue is complex and technical, something they really can’t do themselves, then they’ll call your customer service team and be grateful for the help. If it’s something simple that they could do if they just knew how, they’d much prefer self-service. 5) Task Automation Tools.

Tools 52

Tools Self Service CRM Infographics 52

NobelBiz

JANUARY 30, 2024

Are you struggling with overcoming Call Blocking for your Call Center Business? It’s clear by now that maintaining uninterrupted channels for outbound calling is vital for any business that is aiming to grow, especially call centers. Table of Contents What is Call Blocking?

Call Center 103

Call Center Telecommunications Contact Center Self Service 103

OpinionLab

JANUARY 16, 2018

Whereas before you were in control, your customers now want to engage with you on their terms whenever and however they want. The infographic below – also from our own survey – tries to get to grips with this from a service situation perspective. After all, it’s hard to be thrilled with a positive self-service outcome.

Omni-Channel 88

Omni-Channel Infographics Self Service Call Center 88

OpinionLab

JANUARY 16, 2018

Whereas before you were in control, your customers now want to engage with you on their terms whenever and however they want. The infographic below – also from our own survey – tries to get to grips with this from a service situation perspective. After all, it’s hard to be thrilled with a positive self-service outcome.

Omni-Channel 60

Omni-Channel Infographics Self Service Call Center 60

GetFeedback

MAY 9, 2018

This is a guest post by Alexa Lemzy, customer service manager of TextMagic. Excellent customer service is a cornerstone of most successful businesses. Today, customer service goes beyond the call center. Live chat is a great service to include on your mobile website. Rinse and repeat.

Mobile Customer Service 170

Mobile Customer Service Customer Service Self Service e-support 170