Magellan Solutions

OCTOBER 17, 2023

Inbound call center services can help your company achieve an average conversion rate of 10%. So, if you’re looking for a way to optimize your customer support operations, look no further than the inbound call center. Read along to get the scoop as to why you should outsource inbound call center services!

Call Center 52

Call Center e-support Telecommunications Healthcare 52

Magellan Solutions

AUGUST 16, 2023

Customers with complaints conveyed through e-mail or phone are good because they can guide your business to check areas that need improvement. You can ask them to sign up for newsletters to tell them about the latest offers and free seminars or events organized by your business.

Strategy 52

Strategy e-support Call Center Loyalty 52

Myra Golden

MARCH 18, 2020

Years later, as a call center manager, challenging customers and frequent escalations forced me to search for reliable approaches to delivering bad news and de-escalating intense interactions. Today I call the approach the 3R De-escalation Method. Anna Hoang, Customer Support Specialist I, Vertafore. “

e-support 52

e-support Course Social Media Call Center 52

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Flavio is the VP of Operations and Customer Support at DigiCert, Inc.,

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Flavio is the VP of Operations and Customer Support at DigiCert, Inc.,

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Myra Golden

JULY 29, 2016

Call centers. They are supportive and go above and beyond to make sure that we have all we need on the administration end of things and alert us if there are new or updated modules. . “ I have had the pleasure and the privilege of attending several seminars given by Myra Golden. Call Control.

Customer Service 40

Customer Service Training Course Customer Service Training 40

Bold360

DECEMBER 1, 2016

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. Additionally, great support is crucial in evaluating any software yet it’s sometimes overlooked. Then, find a piece of software that supports those needs.

Software 40

Software Customer Experience Company CRM 40