NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service.

Call Center 59

Call Center Self Service Software Contact Center 59

TechSee

DECEMBER 4, 2018

Vodafone Group plc is a multinational telecommunications conglomerate committed to customer service excellence. By empowering its customer service representatives to resolve issues on first contact, the operator expects its call center to save a total of €3.1 M annually. The Future.

Innovation 95

Innovation Self Service Telecommunications Customer Satisfaction 95

Magellan Solutions

APRIL 3, 2024

This is Magellan Solutions’ CEO, Fred Chua, leadership philosophy. “At our company, we understand that exceptional customer service stems from empowering our team with the proper knowledge and fostering an uplifting culture. Resolve issues lightning-fast and get it right the first time around. Our mission?

Self Service 96

Self Service Knowledge Base Exceptional Customer Service Training 96

BlueOcean

OCTOBER 6, 2020

Sometimes the leadership team shifts, with people moving on to other opportunities or new leaders entering the mix and shaking things up. Are you still in regular contact with your partner’s leadership team and do you still trust them to deliver excellence for your customers? Here are a few questions to think about.

Customer Care 156

Customer Care Contact Center Effort Score Net Promoter Score 156

TechSee

SEPTEMBER 20, 2018

A recorded call within a call center in Stockholm, Sweden. Agent: Thanks for calling Förenad TelCo*, how can I help you? Average call Handling Time (AHT) is strongly entrenched in the traditional world of customer service. February 12, 2018, 10:14 am. Customer: Hi, I am having a problem….

Omni-Channel 104

Omni-Channel Customer Centricity Contact Center Net Promoter Score 104

West Monroe

SEPTEMBER 21, 2017

Your stakeholders should include front line, your business partners (ex: marketing, billing, sales), your leadership, and even your customers. Use this information to drive process improvements at the organization, targeted training for agents and self-service optimization for customers. Actually use it to inform change.

Self Service 40

Self Service Metrics Measurement Customer Satisfaction 40

NobelBiz

JULY 25, 2023

Diving Deep into Call Centers Customer Interaction analytics serves as the heartbeat of modern call centers. Let’s delve deeper into the essence of interaction analytics, especially from the vantage point of call centers. What is Interaction Analytics? Watch the entire podcast episode here!

Interaction 98

Interaction Analytics Call Center Contact Center 98