InMoment XI

NOVEMBER 2, 2022

Your customer experience (CX) program, like your business, needs to be able to grow and evolve to prove a return on investment. Let’s take a look at a call center for an example. At every call center, there is an average cost per call. Total nightmare, right? But, don’t be intimidated by that.

ROI 370

ROI Return on Investment Airlines Call Center 370

InMoment XI

JANUARY 16, 2024

Will Contact Center AI Replace Call Center Agents? Artificial intelligence will not replace agents in the near future but provide readily available resources and insights to empower them to effectively solve customer inquiries and deliver exceptional customer experience. The simple answer is no.

Contact Center 195

Contact Center Virtual Agent e-support Telecommunications 195

Michel Falcon Experience

APRIL 13, 2023

So that permeated all of our decisions around what would our call center look and feel like if it was globally admired, what would our branding look and feel like? And that’s true of any investment in the company, right? Michel Falcon: My last question, Cameron, it actually has to do with the guest experience.

Culture 60

Culture Company ROI Leadership 60