InMoment XI

JULY 5, 2022

Negative reviews (and word of mouth) can clearly cause quick service restaurants to lose some guests before they even walk in the door. 3 Steps to a Future-Proof, Revenue-Driving Guest Experience Program for Quick Service Restaurants. How do I understand the overall experience guests are having with my brand?

Guest Experience 370

Guest Experience Brands eBook Multi-Channel 370

InMoment XI

FEBRUARY 7, 2024

Here are some of the main feedback signals: NPS Surveys Call Center Data Reviews Social Insights/Spotlight Integrated CX platforms have the power to interpret these varied, disparate signals into a unified view. Hotels can then leverage these insights to elevate guests’ experiences before, during, and after their reservation.

Hotels 195

Hotels Guest Experience Travel Social Media 195

NICE inContact

JUNE 27, 2017

With so many high-end hotel and accommodation options vying for customers these days, the guest experience has never been more critical. Great communication and attention to customer journey goes much farther in garnering return guests and brand loyalty. When it comes to competitive industries, few rank higher than hospitality.

Omni-Channel 120

Omni-Channel Contact Center Abandon Rate Guest Experience 120

InMoment XI

SEPTEMBER 25, 2024

Sentiment Analysis : Businesses use NLP to analyze customer feedback, reviews, and social media conversations to determine customer sentiment toward their products, services, or brands. Market Intelligence : NLP can analyze many news articles, blog posts, and social media posts.

Data 195

Data Social Media Net Promoter Score Analysis 195

InMoment XI

JANUARY 16, 2024

Will Contact Center AI Replace Call Center Agents? Artificial intelligence will not replace agents in the near future but provide readily available resources and insights to empower them to effectively solve customer inquiries and deliver exceptional customer experience. The simple answer is no.

Contact Center 195

Contact Center Virtual Agent e-support Telecommunications 195

Magellan Solutions

MAY 10, 2024

Marketing and Promotion If you want to increase your visibility and attract more bookings, a VA can help with tasks such as creating and optimizing listings, responding to reviews, and managing your social media presence to promote your Airbnb business. Call us now or fill out the form below!

Hospitality 52

Hospitality Competitive Advantage Self Service Guest Experience 52

Michel Falcon Experience

APRIL 11, 2019

So then you went from that and then eventually found yourself making 10 bucks an hour at a call center at a 1-800-GOT-JUNK. Again, if you’re going to takeaway one thing from this talk, aside from following me on social media, Google servant leadership and get lost in Google. Jason: Right.

Culture 60

Culture Leadership Hospitality Meeting 60