Talkdesk

APRIL 26, 2019

Building Customer Satisfaction Surveys In the modern call center or cloud contact center, analytics provide much of the data that drive business decisions around improving customer satisfaction.

Call Center 79

Call Center Customer Satisfaction Survey Infographics 79

TechSee

NOVEMBER 27, 2018

To learn more about how AR can help your enterprise increase efficiency, reduce labor intensity and enhance customer satisfaction, click here to download our Infographic depicting the role of AR in Customer Service. The post Infographic – AR in Customer Service appeared first on Techsee.

Infographics 84

Infographics Self Service Customer Service First Call Resolution 84

BlueOcean

SEPTEMBER 28, 2017

When you think of a call center, the last thing you’d associate it with is baseball. But for those of us who work in contact center workforce management (WFM), the connections are obvious. It’s what helps us manage call center resources to meet our service levels and operate at peak performance.

Contact Center 74

Contact Center Management How To Call Center 74

InMoment XI

APRIL 13, 2022

How are the metrics of field services, retail, call-center, first-contact resolution, etc. Check out this infographic! What are you doing with it? From an employee perspective, are you doing something beyond a basic employee engagement study? Or do you have an employee pulse metric by division, region, or queue?

Metrics 195

Metrics NPS Infographics Effort Score 195

Win the Customer

JANUARY 27, 2015

To succeed in the age of the customers, call centers need to transform into action centers focused on meeting and exceeding customer expectations. A Forrester report concluded that just 31% of all organizations really look closely at the quality of the customer service interactions taking place in their call center each day.

Call Center 52

Call Center Infographics Customer Service Customer Expectations 52

GetFeedback

MAY 9, 2018

Today, customer service goes beyond the call center. Many small businesses, e-commerce brands, financial services, and even call centers integrate texting into their customer service practice to reduce wait times and conduct customer satisfactions surveys. A consumer survey by Imprint Plus found that 32.5%

Mobile Customer Service 170

Mobile Customer Service Customer Service Self Service e-support 170

Win the Customer

MARCH 28, 2015

Call Center Communication Culture Customer Experience Customer Service Infographic' If more than half of customers would be willing to pay more for a better customer experience, why don’t more organizations get more from customers? Frankly, I believe that most organizations want to deliver better […].

Infographics 52

Infographics Customer Service Call Center Marketing 52

Win the Customer

MARCH 20, 2015

In a recent conference call is asked an organization if they had a report of their key performance metrics related to service and customer experience […]. Call Center Customer Experience Customer Service Infographic Management'

Infographics 52

Infographics Customer Experience Management Customer Experience Management 52

Win the Customer

FEBRUARY 27, 2015

Business Call Center Customer Experience Infographic Technology' Instead of focusing on who’s right and who’s wrong, your time is always better spent doing what’s right and not what’s wrong to continue to keep existing customers and […].

Infographics 52

Infographics Call Center Technology Customers 52

transcosmos Information Systems

NOVEMBER 15, 2017

A 24-hour call center that BPO companies operate is also a type of a CRM system which customer service representatives connect with and gain access to information about their customers. The post What Makes Up An Effective Customer Relationship Management System [Infographic] appeared first on transcosmos. Process Automation.

Customer Relationship Management 75

Customer Relationship Management Customer relationships Infographics System 75

Vonage

SEPTEMBER 5, 2016

However, if the call center hasn’t been briefed, it will be understaffed, which will result in long queues and angry customers—potentially undoing all the hard work of the marketing department. How businesses in Australia are losing $11bn a year due to poor customer service – a 38% increase from 2014 (INFOGRAPHIC).

Customer Experience 120

Customer Experience Infographics Customer Experience Professionals Poor Customer Service 120

Amplifai Coaching Category

APRIL 7, 2023

Is your call center trying to save money? This infographic shows 7 ways good coaching can positively impact your ROI. Invest in your coaching program.

Infographics 52

Infographics Contact Center Call Center ROI 52

Vonage

JANUARY 6, 2016

Train call center representatives to resolve problems. Fast growing companies exploit power of cloud (INFOGRAPHIC). Provide answers to customer questions on Twitter in less than five minutes. Offer an extra special friendly greeting to returning customers when they enter your place of business. Diving into the Analytics Wave.

Customer Journeys 120

Customer Journeys Customer Service Infographics Customer Service Representative 120

Win the Customer

DECEMBER 12, 2015

Customers say that they are more open to live chat service interactions since they typically allow customers to bypass phone menus and hold times for call center agents. INFOGRAPHIC appeared first on Win the Customer! Craig Borowski, SoftwareAdvice. Live Chat – The Ultimate Customer Experience.

Infographics 52

Infographics Customer Experience Call Center Banking 52

Magellan Solutions

OCTOBER 16, 2015

Despite the availability of resources for self-service, such as Internet access and product brochures, customers still prefer to phone call centers to get the information they need. This means that while businesses strive to offer multichannel support, the bulk of their incoming queries would still come in the form of calls.

Call Center 40

Call Center Self Service Infographics Fashion 40

Win the Customer

DECEMBER 17, 2015

See what some the influencers had to say about the employee engagement in the OneReach infographic below, and don’t forget to check out the rest of the responses on the OneReach blog. INFOGRAPHIC appeared first on Win the Customer! The post What’s the #1 Way to Improve Customer Service?

Infographics 52

Infographics Customer Service Employee Engagement Employee Experience 52

Win the Customer

FEBRUARY 5, 2016

Take a look at the key findings of the survey in the infographic below, and you can read the full 30-page report here. The post Top Challenges for Customer Support in 2016 #INFOGRAPHIC appeared first on Win the Customer!

Infographics 52

Infographics Survey Customers Report 52

TechSee

JANUARY 18, 2018

The results indicate that self-installation – the process that enables customers to install home electronic devices without requiring the help of a technician or a contact center – was preferred by 3 out of every 4 survey respondents. More information on this recent survey, as well as a related infographic , can be found here.

Self Service 95

Self Service Customer Service Company Infographics 95

Provide Support

FEBRUARY 15, 2017

Then came call centers, email, live chat, sophisticated CRM systems and social media.(.). With the invention and the evolution of the telephone customer service has become much easier. Though it took almost 100 years for the phone to become one of the main customer service channels. Read more. © 2003 - 2017 Provide Support LLC.

Infographics 57

Infographics Customer Service Trends Social Media 57

OpinionLab

JANUARY 16, 2018

And this occurs across every contact point – be this online via your desktop or mobile site, through your mobile app, via live chat, one-to-one at your call center or even face-to-face in one of your physical locations. Does an increase in customer satisfaction with your call center result in increased revenue?

Omni-Channel 88

Omni-Channel Infographics Self Service Call Center 88

Alliance by IFS

MARCH 25, 2019

From dispatchers to call center personnel, executive management and back-office employees, field service software can help your whole team to do their jobs more effectively. Download this field service infographic. Features Included in Field Service Management Software. Want to learn more about FSM solutions?

Software 87

Software Management Telecommunications Infographics 87

TechSee

JANUARY 4, 2022

Check out our year in review infographic for a visualization of TechSee’s 2021. Have a look at this article detailing the top technology trends for call centers expected in 2022 and use this information to map out a strategic business growth plan. 2021 Year in Review. A Year of Growth. A Year of Recognition.

Self Service 109

Self Service Insurance Innovation Infographics 109

Alliance by IFS

AUGUST 10, 2019

In addition, many FSM solutions include service call management software that provides call center staff with on-demand access to past customer interactions, service histories, job notes, and more. Download this field service infographic. Astea Can Help Your Business Build for the Future. appeared first on Astea.

Software 72

Software Management Telecommunications Call Center 72

Vonage

JULY 27, 2015

How CFOs plan to deliver on 2014 expectations [Infographic]. The post Top six call centre challenges facing the technology sector appeared first on Blog | NewVoiceMedia. And how do you plan to overcome them? Image from Pixabay. Related Posts Improve customer satisfaction by personalizing service.

Technology 120

Technology Infographics Case Study Retail 120

TechSee

AUGUST 28, 2018

To learn more about how AI can help your customer care increase efficiency, reduce labor intensity and enhance customer satisfaction, click here to download these informative Infographics. The post AI bringing efficiency, convenience and better decision-making to Customer Service appeared first on Techsee.

Self Service 95

Self Service Customer Service Infographics Contact Center 95

Alliance by IFS

JULY 2, 2019

Using self-service features, customers can also simply bypass your call center by scheduling maintenance via the customer portal. Download our infographic now ! This capacity brings request-to-resolution time down to zero, and frees your office staff to work with customers who need greater levels of assistance.

Management 78

Management Self Service Customer Retention Call Center 78

Magellan Solutions

JUNE 11, 2019

Understand how can outsourcing firms and 24/7 call center services help bring success to your company. To answer these questions, let’s run some numbers from this infographic : 40 percent of the respondents say that they will buy more from a company that offers great customer service, and. Contact us now!

Customer Service 75

Customer Service Competitive Advantage Call Center Social Media 75

Alliance by IFS

APRIL 18, 2016

Improving first-call/visit resolution rates can be challenging and frustrating for field service organizations, because there are so many factors and variables that prevent technicians from completing a repair on the first visit. We have also published an infographic on the value of improving first time fix rates, access infographic here.

First Call Resolution 50

First Call Resolution Infographics Call Center Fashion 50

Ecrion

AUGUST 20, 2020

click to view infographic. Today, most call centers will also leverage tools such as knowledge bases and FAQs to help answer questions their customers have. click to view infographic. Instead of putting generic terms in your emails and marketing content, address each customer by name. Improved Employee Training.

Trends 98

Trends Self Service Customer Experience Chatbots 98

DCX

DECEMBER 31, 2024

Get eye-catching infographics and templates to communicate ideas effectively. That’s $Y saved in call center costs. Confidence Boosters : Gain clarity and direction to handle tough projects and conversations. They can help you turn CX wins into actual numbers. For example: A 5% drop in churn? Higher self-service adoption?

ROI 52

ROI Self Service Leadership Metrics 52

Talkdesk

AUGUST 2, 2016

Our latest infographic, “ 7 Tips to Getting Better Customer Service ,” went up today. It’s full of valuable information on when and how to contact phone support to increase the odds that your call is quick, efficient and effective. There’s a chance that these work… But we’d recommend sticking to the advice in the infographic.

Customer Service 40

Customer Service Infographics Call Center Customer Service Representative 40

Win the Customer

JULY 25, 2015

When things go wrong, customers need access to resources or solutions from customer service. This is when organizations really differentiate in terms of their customer service experience. Customers often need more than just a product or service.

Infographics 52

Infographics Customer Service Company Resources 52

Win the Customer

MAY 2, 2015

It’s inevitable that customer service experiences will sometimes fail. No organization is immune from bad customer service happening at point in time. Fact of the matter is that customer service is an intensely human experience subject to humanity’s faults and shortcomings.

Infographics 52

Infographics Customer Service Customer Experience Customers 52

ShepHyken

AUGUST 8, 2016

That’s a pretty important question for everyone involved in the call center industry. Antavo) Well, after helping our customers build their loyalty programs, we’ve found the next 7 important steps to create a flawless loyalty program and put them into an infographic! And, the layout of the infographic makes it fun to read.

Net Promoter Score 48

Net Promoter Score Infographics Customer Service Loyalty Programs 48

OpinionLab

JANUARY 16, 2018

And this occurs across every contact point – be this online via your desktop or mobile site, through your mobile app, via live chat, one-to-one at your call center or even face-to-face in one of your physical locations. Does an increase in customer satisfaction with your call center result in increased revenue?

Omni-Channel 60

Omni-Channel Infographics Self Service Call Center 60

Michel Falcon Experience

JULY 18, 2016

Receive a 7-Step Peer Cross-Training infographic to visualize the process and share with your team. Imagine you were to ask your marketing department: “Can you describe what our call center agents do?” Would they even be able to recite the service-level agreements or workforce management protocols of the call center?

Employee Engagement 60

Employee Engagement Training Engagement Customer Experience 60

Clarabridge

AUGUST 15, 2017

Minimize or eliminate manual call disposition and avoid the expensive post-call work. Call center agents are often forced to choose a single disposition code, even if customers have several questions. The post 5 Ways to Cut Costs in the Contact Center appeared first on Clarabridge.

Contact Center 45

Contact Center Self Service Multi-Channel First Call Resolution 45