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Inevitably, callcenter blockage significantly impacts customer experience. Addressing the issue of call blockage in contactcenters is essential for maintaining service quality and operational efficiency. This challenge, often arises during peak periods or due to technological shortcomings.
By combining the power of a knowledge base, workflow and agent scripting, contactcenters can reduce agent effort and provide the best possible customer experience. Contactcenters are one of the many industries feeling the impacts of the coronavirus (COVID-19) and right now, it’s anything but business as usual.
A Voice over Internet Protocol (VoIP) telecom system allows contactcenters to connect inbound and outbound calls over an internet connection. Number Porting Number porting allows callcenters to retain their existing phone numbers when switching to a new VoIP provider.
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