Uniphore

AUGUST 12, 2021

By 2023, customers will prefer to begin 70% of self-service requests with conversational voice interactions. What Alexa's Smart Display Can Teach Your Call Center. Design for the distracted caller Whether calling or texting for support, customers typically aren’t looking to linger on the line. View Webinar.

User Experience 246

User Experience Virtual Agent Self Service Contact Center 246

Calabrio

APRIL 11, 2025

Process navigation: Cover the standard operating procedures for common interaction types, including proper call flows, accurate logging requirements, basic troubleshooting guides, and critically, how and when to escalate an issue. switching from chat to call).

Contact Center 130

Contact Center Training Call Center Average Handle Time 130

AWS Machine Learning

FEBRUARY 6, 2023

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. For more information, visit the Talkdesk Voice Biometric documentation.

Self Service 73

Self Service Contact Center Virtual Agent Chatbots 73

Talkdesk

MAY 29, 2020

Casey Hostetter, services manager, and Steven Barbarich, IT manager, at PowerDMS , recognize the importance of business continuity and have first-hand experience putting a disaster recovery plan in place. The company provides the practical tools necessary to organize and manage crucial documents and meet accreditation compliance.

Self Service 71

Self Service Call Flow Contact Center Policies 71

AWS Machine Learning

SEPTEMBER 29, 2022

The rise of artificial intelligence technologies enables organizations to adopt and improve self-service capabilities in contact center operations to create a more proactive, timely, and effective customer experience. In this post, we demonstrate how to elevate traditional customer service FAQs with an interactive voice bot.

Virtual Agent 73

Virtual Agent Call Flow Self Service Contact Center 73

NobelBiz

JANUARY 30, 2024

Implementing User Consent Practices Gaining explicit consent from users before initiating calls is a critical component of a comprehensive call blocking mitigation strategy. This practice not only aligns with legal requirements but also enhances customer trust and satisfaction.

Call Center 103

Call Center Telecommunications Contact Center Self Service 103

Magellan Solutions

AUGUST 16, 2021

Offer self-service options. Customers increasingly prefer self-service options anyway. Magellan Solutions can make this a part of our strategy for lowering your phone call volume. These tutorials can take the form of YouTube videos or online documents or slideshows.

Self Service 52

Self Service Contact Center Multi-Channel Omni-Channel 52