Talkdesk

JUNE 18, 2020

Below are three of the most commonly used techniques: Building emergency call flows for staff that aren’t fully trained: The fast pace of change during COVID-19 often requires employees to begin working quickly without the usual 4+ weeks of training and onboarding.

Industry 63

Industry Strategy Management Contact Center 63

NobelBiz

JANUARY 30, 2024

Defining Call Blocking Call blocking is essentially a technology used by phone service providers and/or individuals to prevent certain phone numbers from making incoming calls. This technology is an essential tool in the fight against spam calls, but it also poses a challenge for businesses conducting legitimate outreach.

Call Center 103

Call Center Telecommunications Contact Center Self Service 103

NobelBiz

AUGUST 13, 2024

With NobelBiz’s network, voice calls are not only reliable but also cost-effective, ensuring that call centers can handle high call volumes with minimal downtime. Voice calls form the core of customer interactions, and ensuring high-quality calls is essential for maintaining customer satisfaction.

Call Center 52

Call Center Contact Center Customer Service Self Service 52

Kustomer

JULY 30, 2020

One thing mentioned heavily in the podcast episode with Dionne Mischler is the importance of making interactions with customers , especially when it comes to inside sales. Additionally, navigating the call and using bridging statements and pressure tests are characteristics of an effective outbound call. Gabe Larsen: (03:20).

Sales 52

Sales Training Customer Service Customer Success 52