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Unlike the old PBX systems, a VoIP solution requires minimal on-site hardware and provides an excellent, lean, and cost-effective way of handling voice calls, provided the contact center has an internet connection. Number Porting Number porting allows call centers to retain their existing phone numbers when switching to a new VoIP provider.
Defining Call Blocking Call blocking is essentially a technology used by phone service providers and/or individuals to prevent certain phone numbers from making incoming calls. This technology is an essential tool in the fight against spam calls, but it also poses a challenge for businesses conducting legitimate outreach.
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